Average Early-Career Service Desk Analyst with Information Technology (IT) Support Skills Salary in Chicago, Illinois

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The average salary for an Early-Career Service Desk Analyst with Information Technology (IT) Support skills in Chicago, Illinois is $46,050.
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United States (change)
$42k - $48k
$0 - $600
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$36k - $48k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Customer Service, Help Desk / Desktop Support (Tier 1), Help Desk / Desktop Support (Tier 2), Microsoft Office and Microsoft Active Directory are correlated to pay that is above average.
Employees with Service Desk Analyst in their job title in Seattle, Washington earn an average of 17.3% more than the national average. These job titles also find higher than average salaries in Minneapolis, Minnesota (12.9% more) and Columbus, Ohio (8.6% more). The lowest salaries can be found in Austin, Texas (18.7% less), Phoenix, Arizona (15.6% less) and Atlanta, Georgia (2.3% less).