Average Service Desk Analyst Salary in Raleigh, North Carolina

$34,000
Avg. SalaryShow Hourly Rate
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The average salary for a Service Desk Analyst in Raleigh, North Carolina is $34,000.
25%
$30k
MEDIAN
$34k
75%
$41k
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United States (change)
Salary
$30k - $41k
Total Pay
$27k - $45k

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Job Description for Service Desk Analyst

Service Desk Analyst Tasks
  • Respond to inquiries and user problems, document classification of incidents, and diagnose hardware and software.
  • Follow up with customers to ensure resolution and close out incidents in the tracking system.
  • Detect trends and patterns in incidents and maintenance, and provide ad hoc reports.
  • Collect information from users to understand and resolve problems remotely or in person.

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Popular Skills for Service Desk Analyst

Skills in Information Technology (IT) Support are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Office and Microsoft Active Directory.
Employees with Service Desk Analyst in their job title in Houston, Texas earn an average of 67.9% more than the national average. These job titles also find higher than average salaries in Denver, Colorado (58.8% more) and New York, New York (57.8% more).

Years of Experience

This data is based on 8 survey responses.
Early Career
100.0%