Service Operations Director Salary
For Service Operations Directors, annual average wages total $98K per year. Service Operations Directors who took the survey are largely men, dominating at 86 percent. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. Job satisfaction is high and work is enjoyable for most Service Operations Directors. The numbers in this rundown were provided by PayScale's salary survey participants.
|Salary||$63,000 - $130,429|
|Bonus||$720 - $25,831|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$66,698 - $147,677|
Job Description for Service Operations Director
A director of service operations is a management position that involves overseeing various aspects of a company's operations and developing analyses and strategies to make them more efficient. He/she may also provide help and expertise wherever it is needed within the company.Read More...
Often, the service operations director is given a budget to distribute to various projects across a company and he/she may predict through analyses which new proposals will be the most profitable. Another aspect to be analyzed is the feasibility of implementation and whether the project can be carried out in an efficient manner; from here, the director will allocate and distribute funds accordingly. Those in this position usually have a group of people to manage in carrying out these tasks, and the job may involve reaching minimum profitability goals.
These directors should stay up-to-date with new developments in the market and keep a close eye on competition to devise new plans. They will also oversee various aspects of other operations and perform analyses of their effectiveness. When problems are discovered within operations, the director is responsible for solutions to make them more effective and profitable.
Because this is a senior management position, many years of leadership experience are often required. A Bachelor's degree is typically required, and some employers may require a Master’s degree. (Copyright 2017 PayScale.com)
Service Operations Director Tasks
- Guide the development of technical services strategies, goals, and efficiency.
- Act as the contact point for technical services requests and the liaison between customers and technicians.
- Encourage and coach team members to perform at optimal levels and provide feedback.
- Support business plan development, and compile and analyze financial results.
Service Operations Director Job Listings
Pay by Experience Level for Service Operations Director
Pay by Experience for a Service Operations Director has a positive trend. An entry-level Service Operations Director with less than 5 years of experience can expect to earn an average total compensation of $69,000 based on 11 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Service Operations Director with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $91,000 based on 14 salaries. An experienced Service Operations Director which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $110,000 based on 23 salaries. A Service Operations Director with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $111,000 based on 25 salaries.
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Key Stats for Service Operations Director
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