Support Technician, Information Technology (IT) in Tampa, Florida Salary

The average rate for a Support Technician, Information Technology (IT) in Tampa, Florida is $15.91 per hour. Skills that are associated with high pay for this job are Microsoft Office, Help Desk / Desktop Support (Tier 2), and Microsoft Active Directory.

$30,639 - $66,553
$31K
$48K
$67K
MEDIAN: $48,454
10%
50%
90%

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$14.27 - $22.77
$14
$19
$23
MEDIAN: $18.87
10%
50%
90%

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$0$66K
Salary $30,639 - $66,553
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,332 - $59,780
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 12
Hourly Data $0$30
Hourly Rate $14.27 - $22.77
Overtime $28.74
Annual Data $0$59K
Bonus $1,600
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,332 - $59,780
  • Country: United States
  • Currency: USD
  • Updated: 16 Nov 2017
  • Individuals Reporting: 17

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2017 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Tampa, Florida

Hillsborough County, Florida
369,028
Male:
175,517 (47.6%)
Female:
193,511 (52.4%)
Tampa /ˈtæmpə/ is a city in and the county seat of Hillsborough County, Florida, United States. It is located on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is part of the Tampa Bay Metropolitan Area. The city had a population of 346,037 in 2011. The current location of Tampa was once inhabited by indigenous peoples of the Safety Harbor culture (most notably the Tocobaga and the Pohoy, who lived along the shores of Tampa Bay). The area was explored by Spanish explorers in the 16th century, resulting in violent conflicts and the introduction of European diseases, which wiped out the original native cultures. Although Spain claimed Florida as part of New Spain, it did not found a colony in the Tampa area, and there were no permanent American or European settlements within today's city limits until after the United States acquired Florida from Spain...
Tampa:
$44,432
Florida:
$49,426
$974
Tampa:
$189,800
Florida:
$179,800
5.3%

Support Technician, Information Technology (IT) Job Listings

Pay by Experience Level for Support Technician, Information Technology (IT)

Pay by Experience for a Support Technician, Information Technology (IT) has a positive trend. An entry-level Support Technician, Information Technology (IT) with less than 5 years of experience can expect to earn an average total compensation of $36,000 based on 20 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Support Technician, Information Technology (IT) with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 12 salaries. An experienced Support Technician, Information Technology (IT) which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $42,000 based on 11 salaries. A Support Technician, Information Technology (IT) with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $45,000 based on 6 salaries.

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
8 %
Male
92 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.
Less than 1 year
3%
1-4 years
38%
5-9 years
24%
10-19 years
14%
20 years or more
21%

Experience Affects Support Technician, Information Technology (IT) Salaries

Late-Career
▲4%

Mid-Career
▲3%

National Average
$43,000

Experienced
▼4%

▼17%

Skills That Affect Support Technician, Information Technology (IT) Salaries

Microsoft Office
▲20%

National Average
$43,000

Help Desk / Desktop Support (Tier 2)
▼4%

Microsoft Active Directory
▼6%

Computer Hardware Technician
▼15%

Customer Service
▼15%

Systems Troubleshooting
▼16%

Information Technology (IT) Support
▼17%

PC Support
▼17%

Windows Operating System General Use
▼19%

Troubleshooting
▼19%

Help Desk / Desktop Support
▼29%

Software Installation & Upgrade
▼30%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 5 votes.

Gender

Female
8 %
Male
92 %

Years of Experience

Less than 1 year
3%
1-4 years
38%
5-9 years
24%
10-19 years
14%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 68%
vision benefits
Vision: 53%
no benefits
None: 26%