Support Technician, Information Technology (IT) in Miami, Florida Salary

A Support Technician, Information Technology (IT) in Miami, Florida earns an average salary of $35,483 per year. People in this job generally don't have more than 20 years' experience. The skills that increase pay for this job the most are Troubleshooting and Systems Troubleshooting.

$28,831 - $56,911
$29K
$36K
$57K
MEDIAN: $35,779
10%
50%
90%

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$11.18 - $19.54
$11
$15
$20
MEDIAN: $15.08
10%
50%
90%

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$0$56K
Salary $28,831 - $56,911
Bonus $253 - $8,109
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,309 - $55,246
  • Country: United States
  • Currency: USD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 53
Hourly Data $0$28
Hourly Rate $11.18 - $19.54
Overtime $0.00 - $28.97
Annual Data $0$55K
Bonus $253 - $8,109
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,309 - $55,246
  • Country: United States
  • Currency: USD
  • Updated: 19 Jan 2018
  • Individuals Reporting: 46

Job Description for Support Technician, Information Technology (IT)

Support technicians in the information technology field are required to maintain the computers, network servers and phone technology in business settings. They often work daily with the hardware, repairing or replacing defective equipment. They may be required to install new or upgraded software and conduct testing on new or current software. IT support technicians may be responsible for diagnosing problems in computer hardware and may be called upon to troubleshoot problems for users, and may work in a help desk or on-call position. IT support technicians often must verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used in a business. They may collect outdated equipment for recycling or disposal and will usually be the people responsible for installing new computers and attaching peripheral equipment such as printers. Occasionally, IT support technicians may be required to instruct new users on software or hardware, especially when major upgrades are made. IT support technicians may be required to have specialized education and certification depending on the type of business for whom they work. Most IT support technicians have obtained a two or four year college degree in the IT field. Certification in computer software programs are often helpful in these positions. IT support technicians are not generally closely supervised but do usually report to the IT manager or someone in a similar position. These employees generally are not required to work in close quarters with other employees though they do spend the majority of their time in a cubicle or office setting. Frequent team activities are not characteristic of this type of position; self-directed individualized activities are far more common. (Copyright 2018 PayScale.com)


Support Technician, Information Technology (IT) Tasks

  • Install, update, and repair software on organization systems.
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance.
  • Respond to requests for new or configured hardware or software, and keep inventory up to date.
  • Troubleshoot hardware and software problems, logging problems and documenting fixes.

About Miami, Florida

Miami-Dade County, Florida
440,989
Male:
215,840 (48.9%)
Female:
225,149 (51.1%)
Miami (/maɪˈæmi/; Spanish pronunciation: [miˈami]) is a seaport city at the southeastern corner of the U.S. state of Florida and its Atlantic coast. As the seat of Miami-Dade County, the municipality is the principal, central, and most populous of its metropolitan area and part of the second-most populous metropolis in the southeastern United States. According to the U.S. Census Bureau, Miami's metro area is the eighth-most populous and fourth-largest urban area in the U.S., with a population of around 5.5 million. Miami is a major center, and a leader in finance, commerce, culture, media, entertainment, the arts, and international trade. In 2012, Miami was classified as an Alpha−World City in the World Cities Study Group's inventory. In 2010, Miami ranked seventh in the United States in terms of finance, commerce, culture, entertainment, fashion, education, and other sectors. It ranked 33rd among global cities. In 2008, Forbes magazine ranked Miami "America's Cleanest City",...
Miami:
$29,989
Florida:
$49,426
$1,020
Miami:
$286,600
Florida:
$179,800
4.5%

Support Technician, Information Technology (IT) Job Listings

Key Stats for Support Technician, Information Technology (IT)

Gender

Female
4 %
Male
96 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.
Less than 1 year
4%
1-4 years
53%
5-9 years
28%
10-19 years
11%
20 years or more
4%

Experience Affects Support Technician, Information Technology (IT) Salaries

Experienced
▲19%

▲1%

▲1%

National Average
$36,000

Skills That Affect Support Technician, Information Technology (IT) Salaries

Troubleshooting
▲17%


PC Support
▲9%

Software Installation & Upgrade
▲7%

Network Support
▲5%

Help Desk / Desktop Support (Tier 2)
▲3%


Hardware Configuration
▲1%



National Average
$36,000


Microsoft Office
▼2%

Microsoft Active Directory
▼2%

Windows Support
▼3%

Cisco Networking
▼16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 17 votes.

Gender

Female
4 %
Male
96 %

Years of Experience

Less than 1 year
4%
1-4 years
53%
5-9 years
28%
10-19 years
11%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 66%
dental benefits
Dental: 50%
vision benefits
Vision: 39%
no benefits
None: 34%