The average salary for a System Support Specialist with Help Desk / Desktop Support (Tier 2) skills is $53,076.
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$34k - $77k
$503 - $5k
$0 - $2k
$35k - $75k
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Job Description for System Support Specialist
System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experi…Read more
System Support Specialist Tasks
- Design, develop, and test interfaces and upgrades to existing systems.
- Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
- Train end users in access, security, use, and customization of programs and software.
- Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
- Respond to problems in workflow or unmet business needs with strategies and potential solutions.
System Support Specialist Job Listings
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Popular Skills for System Support Specialist
Microsoft Active Directory
Skills that pay less than market rate include Systems Troubleshooting, Microsoft Active Directory, Windows Support, Microsoft Office and Information Technology (IT) Support.
Pay by Experience Level for System Support Specialist
An early career System Support Specialist with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $48,979 based on 26 salaries. A mid-career System Support Specialist with 5-9 years of experience earns an average total compensation of $56,779 based on 24 salaries. An experienced System Support Specialist with 10-19 years of experience earns an average total compensation of $61,750 based on 20 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,500.
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Years of Experience
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