System Support Specialist Salary

Earnings for System Support Specialists in the United States come in at around $48K per year on average. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$36,687 - $68,127
$37K
$48K
$68K
MEDIAN: $47,812
10%
50%
90%

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$15.51 - $29.44
$16
$20
$29
MEDIAN: $20.09
10%
50%
90%

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$0$68K
Salary $36,687 - $68,127
Bonus $0.00 - $6,082
Profit Sharing $-0.50 - $34,905
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,624 - $67,602
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 150
Hourly Data $0$46
Hourly Rate $15.51 - $29.44
Overtime $23.79 - $46.21
Annual Data $0$67K
Bonus $0.00 - $6,082
Profit Sharing $-0.50 - $34,905
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,624 - $67,602
  • Country: United States
  • Currency: USD
  • Updated: 19 Nov 2017
  • Individuals Reporting: 96

Job Description for System Support Specialist

System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experience. Once the problem has been identified, they must address it. If it is a software or hardware issue, system support specialists may be required to install or repair the problem software or replace the malfunctioning hardware. If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service. In addition to computer repairs, system support specialists may be required to troubleshoot other equipment, including printers, fax machines, and any specialized equipment their organization may use.

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System Support Specialist Tasks

  • Design, develop, and test interfaces and upgrades to existing systems.
  • Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
  • Train end users in access, security, use, and customization of programs and software.
  • Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
  • Respond to problems in workflow or unmet business needs with strategies and potential solutions.

Common Career Paths for System Support Specialist


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System Support Specialists who go on to become Information Technology Managers may see their salaries climb quite a bit. Median pay for Information Technology Managers is $78K annually.

System Support Specialist Job Listings

Popular Skills for System Support Specialist


Survey participants wield an impressively varied skill set on the job. Most notably, facility with Microsoft SQL Server, System Administration, and Network Support are correlated to pay that is significantly above average, leading to increases of 44 percent, 21 percent, and 7 percent, respectively. Those listing Help Desk / Desktop Support as a skill should be prepared for drastically lower pay. Network Management / Administration and Computer Hardware Technician also typically command lower compensation. Those educated in Microsoft Active Directory tend to be well versed in Microsoft Office.

Pay by Experience Level for System Support Specialist

Pay by Experience for a System Support Specialist has a positive trend. An entry-level System Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 138 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A System Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $51,000 based on 97 salaries. An experienced System Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $61,000 based on 59 salaries. A System Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 13 salaries.

System Support Specialist Reviews

Q: What is it like working as a System Support Specialist?

System Support Specialist in Chicago:
"New Technology."
Pros: Always seeing the most current products from every major hvac company.
Cons: Commute.

Related Job Salaries

Key Stats for System Support Specialist

Gender

Female
33 %
Male
67 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.
Less than 1 year
2%
1-4 years
38%
5-9 years
30%
10-19 years
25%
20 years or more
5%

Experience Affects System Support Specialist Salaries

▲30%

▲9%

▲9%

National Average
$47,000

▼8%

Skills That Affect System Support Specialist Salaries

Microsoft SQL Server
▲44%

System Administration
▲21%

Network Support
▲7%


Linux
▲5%

SQL
▲5%



Software Installation & Upgrade
▲1%

National Average
$47,000


Microsoft Exchange
▼6%

Computer Hardware Technician
▼11%

Network Management / Administration
▼15%

Help Desk / Desktop Support (Tier 2)
▼20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
30%
10-19 years
25%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 79%
vision benefits
Vision: 62%
no benefits
None: 12%