The average salary for a System Support Specialist is $49,327.
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Job Description for System Support Specialist
System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experi…Read more
System Support Specialist Tasks
- Design, develop, and test interfaces and upgrades to existing systems.
- Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
- Train end users in access, security, use, and customization of programs and software.
- Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
- Respond to problems in workflow or unmet business needs with strategies and potential solutions.
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Popular Skills for System Support Specialist
Microsoft Active Directory
Skills in Information Technology (IT) Support, Microsoft Office, Windows Support and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Active Directory.
Pay by Experience Level for System Support Specialist
An entry-level System Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $44,253 based on 9 salaries. An early career System Support Specialist with 1-4 years of experience earns an average total compensation of $45,640 based on 181 salaries. A mid-career System Support Specialist with 5-9 years of experience earns an average total compensation of $51,203 based on 113 salaries. An experienced System Support Specialist with 10-19 years of experience earns an average total compensation of $59,479 based on 98 salaries. In their late career (20 years and higher), employees earn an average total compensation of $66,097.
Pay Difference by Location
Learn more about cost of living by city.
Employees with System Support Specialist in their job title in San Francisco, California earn an average of 46.8% more than the national average. These job titles also find higher than average salaries in New York, New York (19.5% more) and Minneapolis, Minnesota (13.5% more). The lowest salaries can be found in Seattle, Washington (19.0% less), Austin, Texas (5.7% less) and Chicago, Illinois (3.7% less).
Years of Experience
This data is based on 425 survey responses.
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