The average salary for a System Support Specialist with Customer Service skills is $55,000.
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$48k - $70k
$35k - $60k
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Job Description for System Support Specialist
System support specialists are responsible for all aspects of help desk support and technical assistance. They must address a wide variety of user issues, including software problems, hardware failures, and network issues. They are responsible for creating and maintaining user accounts and information. When a user submits a ticket or otherwise contacts the help desk, system support specialists track the ticket/issue and work to identify the problem using standard practices and their own experi…Read more
System Support Specialist Tasks
- Design, develop, and test interfaces and upgrades to existing systems.
- Monitor the system, set up automated alerts, and performance notifications to proactively address problems.
- Train end users in access, security, use, and customization of programs and software.
- Troubleshoot, upgrade, monitor, and diagnose application and system problems to enable ongoing business.
- Respond to problems in workflow or unmet business needs with strategies and potential solutions.
System Support Specialist Job Listings
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Popular Skills for System Support Specialist
Microsoft Active Directory
Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2), Microsoft Active Directory, Windows Support, Microsoft Office and Information Technology (IT) Support.
Years of Experience
This data is based on 6 survey responses.
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