The average salary for a Technical Support Engineer in Madison, Wisconsin is $66,191.
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$50k - $79k
$1k - $2k
$45k - $79k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Explore the most common career paths for Technical Support Engineer. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Engineer Job Listings
Popular Skills for Technical Support Engineer
Skills in Customer Service, Troubleshooting and Systems Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Network Support and Electronic Troubleshooting.
Pay by Experience Level for Technical Support Engineer
An entry-level Technical Support Engineer with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $66,376 based on 15 salaries. An early career Technical Support Engineer with 1-4 years of experience earns an average total compensation of $65,088 based on 19 salaries.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Engineer in their job title in San Jose, California earn an average of 18.8% more than the national average. These job titles also find higher than average salaries in San Francisco, California (16.2% more) and Houston, Texas (0.4% more). The lowest salaries can be found in Austin, Texas (11.5% less), Boston, Massachusetts (2.4% less) and New York, New York (2.3% less).
Years of Experience
This data is based on 34 survey responses.
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