The average salary for a Technical Support Engineer with Customer Service skills in Madison, Wisconsin is $66,805.
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$56k - $89k
$600 - $2k
$32k - $87k
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Job Description for Technical Support Engineer
Technical support engineers are responsible for answering incoming phone calls and e-mails from customers and addressing their questions and concerns regarding the company's products and services, as well as troubleshooting any technical problems they may have. They also address concerns brought up by other departments within the company, such as operations and sales. Technical support engineers work in a wide range of industries, such as telecommunications and health-care, and they are often t…Read more
Technical Support Engineer Tasks
- Monitor the day to day performance of computers and computer systems.
- Enter commands and verify proper system operation through observation to detect errors.
- Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.
Technical Support Engineer Job Listings
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Popular Skills for Technical Support Engineer
Skills in Troubleshooting are correlated to pay that is above average. Skills that pay less than market rate include Network Support, Electronic Troubleshooting and Systems Troubleshooting.
Pay Difference by Location
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Employees with Technical Support Engineer in their job title in San Francisco, California earn an average of 13.3% more than the national average. These job titles also find higher than average salaries in Waltham, Massachusetts (0.5% more). The lowest salaries can be found in Seattle, Washington (15.7% less), Austin, Texas (11.5% less) and Houston, Texas (10.2% less).
Years of Experience
This data is based on 10 survey responses.
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