Avg. Base Salary (USD)
The average salary for a Technical Support Manager is $83,007 in 2023
What is the Pay by Experience Level for Technical Support Managers?
A mid-career Technical Support Manager with 5-9 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of $74,659 based on 6 salaries. An experienced Technical Support Manager with 10-19 years of experience earns an average total compensation of $84,000 based on 7 salaries.
What Do Technical Support Managers Do?
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to …Read more
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
FAQs About Technical Support Managers
What is the highest pay for Technical Support Managers in Cleveland?
Our data indicates that the highest pay for a Technical Support Manager in Cleveland is $NaN / year
What is the lowest pay for Technical Support Managers in Cleveland?
Our data indicates that the lowest pay for a Technical Support Manager in Cleveland is $NaN / year
How can Technical Support Managers increase their salary?
Increasing your pay as a Technical Support Manager is possible in different ways. Change of employer: Consider a career move to a new employer that is willing to pay higher for your skills. Level of Education: Gaining advanced degrees may allow this role to increase their income potential and qualify for promotions. Managing Experience: If you are a Technical Support Manager that oversees more junior Technical Support Managers, this experience can increase the likelihood to earn more.