The average salary for a Technical Support Manager is $77,911.
Technical Support Manager by
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What Do Technical Support Managers Do?
Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.
Strong computer skills, leadership traits, and technical accreditations are a must for technical support managers, as is an ability to troubl…Read more
Technical Support Manager Tasks
- Perform analyses, create reports, and implement emergency plans.
- Participate in root cause analysis and communicate findings to customers.
- Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
- Oversee daily operations, including schedules, escalations, and reporting.
- Maintain performance metrics and survey targets for quality service delivery.
Job Satisfaction for Technical Support Manager
Popular Employer Salaries for Technical Support Manager
The top respondents for the job title Technical Support Manager are from the companies Cisco Systems Inc, Palo Alto Networks and ServiceNow. Reported salaries are highest at ServiceNow where the average pay is $130,000. Other companies that offer high salaries for this role include Cisco Systems Inc and Palo Alto Networks, earning around $124,402 and $111,390, respectively. Apple Computer, Inc pays the lowest at around $74,002. AT&T Inc. and Red Hat, Inc. also pay on the lower end of the scale, paying $75,183 and $97,281, respectively.
Technical Support Manager Job Listings
What Are Popular Skills for Technical Support Managers?
Skills in People Management are correlated to pay that is above average. Skills that pay less than market rate include IT Management, Customer Relationship Management (CRM), Information Technology (IT) Support and Customer Service.
What is the Pay by Experience Level for Technical Support Managers?
An entry-level Technical Support Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $53,823 based on 18 salaries. An early career Technical Support Manager with 1-4 years of experience earns an average total compensation of $65,650 based on 444 salaries. A mid-career Technical Support Manager with 5-9 years of experience earns an average total compensation of $73,309 based on 505 salaries. An experienced Technical Support Manager with 10-19 years of experience earns an average total compensation of $88,015 based on 591 salaries. In their late career (20 years and higher), employees earn an average total compensation of $94,251.
Pay Difference by Location
Employees with Technical Support Manager in their job title in San Francisco, California earn an average of 29.9% more than the national average. These job titles also find higher than average salaries in Boston, Massachusetts (21.9% more) and Chicago, Illinois (8.1% more). The lowest salaries can be found in Los Angeles, California (2.9% less), Atlanta, Georgia (1.3% less) and Seattle, Washington (1.0% less).
Years of Experience
This data is based on 1,853 survey responses.