Technical Support Manager Salary

Technical Support Managers in the United States are often veterans in their line of work, with a little more than half bringing more than 10 years of experience to the table. Salaries slide in at $76K annually on average but can range from $47K to $120K per year. Including potential for bonuses and profit sharing, each hitting highs of $15K, total cash payment to Technical Support Managers can bottom out at $47K or peak near $120K. The most influential factor affecting pay for this group is the specific employer, though experience level and geographic location have a (lesser) impact as well. Job satisfaction for Technical Support Managers is high. Most report receiving medical coverage from their employers and a large number collect dental insurance. Technical Support Managers who took the survey are largely men, dominating at 81 percent. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$49,259 - $115,937
$49K
$76K
$120K
MEDIAN: $76,357
10%
50%
90%

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$13.64 - $35.04
$14
$22
$35
MEDIAN: $21.89
10%
50%
90%

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$0$120K
Salary $49,259 - $115,937
Bonus $1,011 - $15,069
Profit Sharing $35.76 - $14,899
Commission $503 - $5,068
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,914 - $120,068
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 1,027
Hourly Data $0$48
Hourly Rate $13.64 - $35.04
Overtime $20.03 - $48.48
Annual Data $0$120K
Bonus $1,011 - $15,069
Commission $503 - $5,068
Profit Sharing $35.76 - $14,899
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,914 - $120,068
  • Country: United States
  • Currency: USD
  • Updated: 14 Oct 2017
  • Individuals Reporting: 75

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

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Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Common Career Paths for Technical Support Manager


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Technical Support Managers who go on to become Technical Support Directors may see their salaries climb quite a bit. Median pay for Technical Support Directors is $109K annually. It is not uncommon for a Technical Support Manager to continue on to become an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

Popular Employer Salaries for Technical Support Manager


Those at Cisco Systems Inc can expect to make the most, with the company offering a median salary of $131K.

Popular Skills for Technical Support Manager


Survey results imply that Technical Support Managers deploy a deep pool of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 24 percent and 10 percent, respectively. Skills that seem to negatively impact pay include Microsoft Access, Windows Operating System General Use, and Microsoft Office. Most people familiar with Customer Relationship Management also know Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 320 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $73,000 based on 403 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $89,000 based on 437 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $89,000 based on 149 salaries.

Pay Difference by Location

15%

14%

11%

8%

-3%

-8%

-8%

-10%

-13%

National Average: $77,781

Larger city markers indicate a job is popular in that location.

San Diego is home to an above-average pay rate for Technical Support Managers, 16 percent higher than the national average. Technical Support Managers can also look forward to large paychecks in cities like San Francisco (+15 percent), Portland (+15 percent), Denver (+12 percent), and Chicago (+9 percent). Austin is home to the smallest salaries in the field, lagging the national average by 12 percent. Two other places where employers offer below-median salaries are Phoenix (10 percent less) and Dallas (8 percent less).

Technical Support Manager Reviews

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Pittsburgh:
Pros: Working with students, managing students, eager to learn employees, low turn over rate due to work atmosphere that we as managers of the support desk have created. Efficient, one on one tech support for Windows and Macintosh, operating system troubleshooting, network support, SaaS(Software as a service), hardware diagnostics. Direct coworkers and most team members are supportive of one another.
Cons: No culture in the workplace, management does not care about its employees, no perks/benefits outside of health/dental/vision and retirement. Higher positions are not filled, boundaries are not established for lower level employees, some employees try to micro manage an area they do not have any working knowledge of, priorities are not set properly. Working 6 or more days a week, unacknowledged of hard work. No room for growth in current position, network and new skills being acquired is severely limited. Communication is not transparent.

Technical Support Manager in Diamond Bar:
Pros: Working with people.
Cons: Lack of structure.

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
19 %
Male
81 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 214 votes.
Less than 1 year
0%
1-4 years
20%
5-9 years
26%
10-19 years
38%
20 years or more
15%

Experience Affects Technical Support Manager Salaries

▲15%

▲14%

National Average
$78,000

▼6%

▼18%

Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 214 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
0%
1-4 years
20%
5-9 years
26%
10-19 years
38%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 82%
vision benefits
Vision: 71%
no benefits
None: 10%