$76,307
Avg. Salary
$21.46
Avg. Hourly Rate

Average additional compensation for this job:

Bonus

$5,962

Profit Sharing

$3,829

Commission

$3,500

The average pay for a Technical Support Manager is $21.46 per hour.

The average pay for a Technical Support Manager is $76,307 per year.

$14
10%
$21
50%
$35
90%
MEDIAN $21
$48k
10%
$76k
50%
$116k
90%
MEDIAN $76,307
$48,445 - $116,002
$48K
$76K
$120K
MEDIAN: $76,307
10%
50%
90%

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$13.75 - $35.13
$14
$21
$35
MEDIAN: $21.46
10%
50%
90%

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$0$121K
Salary $48,445 - $116,002
Bonus $1,013 - $15,062
Profit Sharing $303 - $14,830
Commission $986 - $15,101
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,041 - $121,282
  • Country: United States
  • Currency: USD
  • Updated: 6 Nov 2018
  • Individuals Reporting: 1,976
Hourly Data $0$50
Hourly Rate $13.75 - $35.13
Overtime $19.35 - $50.77
Annual Data $0$121K
Bonus $1,013 - $15,062
Commission $986 - $15,101
Profit Sharing $303 - $14,830
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$46,041 - $121,282
  • Country: United States
  • Currency: USD
  • Updated: 6 Nov 2018
  • Individuals Reporting: 139

Job Description for Technical Support Manager

Technical support managers supervise a company's technical support. They must provide their team with strong leadership and direction to increase productivity. Being able to resolve the issues of customers and employees, being able to motivate a team, and being able to identify problems and recommend improvements to technical support processes are vital.

Read More...

Technical Support Manager Tasks

  • Perform analyses, create reports, and implement emergency plans.
  • Participate in root cause analysis and communicate findings to customers.
  • Prioritize projects, identify goals, determine budget, and assign staff to reach goals.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Popular Employer Salaries for Technical Support Manager


Those at Cisco Systems Inc can expect to make the most, with the company offering a median salary of $131K.

Common Career Paths for Technical Support Manager


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Technical Support Managers who go on to become Technical Support Directors may see their salaries climb quite a bit. Median pay for Technical Support Directors is $109K annually. It is not uncommon for a Technical Support Manager to continue on to become an Information Technology Manager or an Information Technology Project Manager.

Technical Support Manager Job Listings

Popular Skills for Technical Support Manager


Survey results imply that Technical Support Managers deploy a deep pool of skills on the job. Most notably, facility with UNIX and Operations Management are correlated to pay that is significantly above average, leading to increases of 24 percent and 10 percent, respectively. Skills that seem to negatively impact pay include Microsoft Access, Windows Operating System General Use, and Microsoft Office. Most people familiar with Customer Relationship Management also know Microsoft Office, Operations Management, and IT Management.

Pay by Experience Level for Technical Support Manager

Pay by Experience for a Technical Support Manager has a positive trend. An entry-level Technical Support Manager with less than 5 years of experience can expect to earn an average total compensation of $64,000 based on 320 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $73,000 based on 403 salaries. An experienced Technical Support Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $89,000 based on 437 salaries. A Technical Support Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $89,000 based on 149 salaries.

Pay Difference by Location

16%

15%

12%

9%

-3%

-7%

-8%

-10%

-12%

National Average: $77,478

Larger city markers indicate a job is popular in that location.

San Diego is home to an above-average pay rate for Technical Support Managers, 16 percent higher than the national average. Technical Support Managers can also look forward to large paychecks in cities like San Francisco (+15 percent), Portland (+15 percent), Denver (+12 percent), and Chicago (+9 percent). Austin is home to the smallest salaries in the field, lagging the national average by 12 percent. Two other places where employers offer below-median salaries are Phoenix (10 percent less) and Dallas (8 percent less).

Technical Support Manager Advice

Q: What is it like working as a Technical Support Manager?

Technical Support Manager in Lubbock:
"Do work."
Know your people a person that feels like you appreciate them will do more then you expect.

Technical Support Manager in Pittsburgh:
Pros: Working with students, managing students, eager to learn employees, low turn over rate due to work atmosphere that we as managers of the support desk have created. Efficient, one on one tech support for Windows and Macintosh, operating system troubleshooting, network support, SaaS(Software as a service), hardware diagnostics. Direct coworkers and most team members are supportive of one another.
Cons: No culture in the workplace, management does not care about its employees, no perks/benefits outside of health/dental/vision and retirement. Higher positions are not filled, boundaries are not established for lower level employees, some employees try to micro manage an area they do not have any working knowledge of, priorities are not set properly. Working 6 or more days a week, unacknowledged of hard work. No room for growth in current position, network and new skills being acquired is severely limited. Communication is not transparent.

Technical Support Manager in Long Beach:
"Fewer employees mean more work load, reward those who stay."
Ask how many managers your postion has had in 20 years if mor than 12. It hard to have the next mangaer know how you perform in the past especialy when some mangaer fail to do yearly performance reviews, in the long run you miss out being correctly rewarded.

Technical Support Manager in Diamond Bar:
Pros: Working with people.
Cons: Lack of structure.

Technical Support Manager in Eugene:
"Corporate culture, low stress, excellent co-workers."
Pros: Stable hours, people management, stable paycheck.
Cons: Male dominated culture can be trying.

Technical Support Manager in Dallas:
"Say no more often."
Keep on learning.

Technical Support Manager in Bedford:
"It ain't a rose garden."
If I only knew now what I didn't know then.

Related Job Salaries

Key Stats for Technical Support Manager

Gender

Female
20 %
Male
80 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 404 votes.
Less than 1 year
1%
1-4 years
22%
5-9 years
26%
10-19 years
36%
20 years or more
15%

Experience Affects Technical Support Manager Salaries

▲15%

▲14%

National Average
$77,000

▼6%

▼18%

Skills That Affect Technical Support Manager Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 404 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
1%
1-4 years
22%
5-9 years
26%
10-19 years
36%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
vision benefits
Vision: 74%
no benefits
None: 9%