Average Experienced Technical Support Specialist Salary in Boston, Massachusetts

$72,352
Avg. SalaryShow Hourly Rate
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The average salary for an Experienced Technical Support Specialist in Boston, Massachusetts is $72,352.
10%
$50k
MEDIAN
$72k
90%
$120k
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United States (change)
Salary
$50k - $120k
Total Pay
$51k - $120k

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Customer Service are correlated to pay that is above average. Skills that pay less than market rate include Troubleshooting and Information Technology (IT) Support.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,756 based on 5 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $48,918 based on 33 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $59,402 based on 25 salaries. In their late career (20 years and higher), employees earn an average total compensation of $75,498.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 17.2% more than the national average. The lowest salaries can be found in Seattle, Washington (25.8% less), Atlanta, Georgia (20.7% less) and Chicago, Illinois (17.1% less).

Years of Experience

This data is based on 72 survey responses.
Entry Level
6.9%
Early Career
45.8%
Mid Career
34.7%
Late Career
12.5%