Average Technical Support Specialist Salary in Boston, Massachusetts

$52,893
Avg. SalaryShow Hourly Rate
$3,873
Bonus
$2,750
Profit Sharing
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The average salary for a Technical Support Specialist in Boston, Massachusetts is $52,893.
10%
$40k
MEDIAN
$53k
90%
$97k
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United States (change)
Salary
$40k - $97k
Bonus
$983 - $8k
Profit Sharing
$0 - $3k
Total Pay
$39k - $87k

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support (Tier 2), Information Technology (IT) Support, Troubleshooting and Customer Service.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,756 based on 5 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $49,074 based on 31 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $59,402 based on 25 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $72,352 based on 15 salaries. In their late career (20 years and higher), employees earn an average total compensation of $75,498.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 13.4% more than the national average. These job titles also find higher than average salaries in Houston, Texas (10.0% more) and Dallas, Texas (1.4% more). The lowest salaries can be found in Austin, Texas (15.5% less), Chicago, Illinois (5.3% less) and Atlanta, Georgia (4.5% less).

Years of Experience

This data is based on 85 survey responses.
Entry Level
5.9%
Early Career
36.5%
Mid Career
29.4%
Experienced
17.6%
Late Career
10.6%