The average salary for a Technical Support Specialist is $50,894.
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$35k - $79k
$257 - $8k
$99 - $7k
$760 - $39k
$31k - $74k
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Job Satisfaction for Technical Support Specialist
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Medtronic, Inc. where the average pay is $100,000. Other companies that offer high salaries for this role include Amazon.com Inc and AT&T Inc., earning around $70,536 and $70,511, respectively. Ricoh Corporation pays the lowest at around $32,950. Apple Computer, Inc and Verizon Wireless also pay on the lower end of the scale, paying $39,740 and $40,401, respectively.
Technical Support Specialist Job Listings
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Popular Skills for Technical Support Specialist
Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Specialist
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,177 based on 272 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $45,920 based on 2,824 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $52,406 based on 1,331 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $58,746 based on 1,200 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,551.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 17.8% more than the national average. These job titles also find higher than average salaries in Houston, Texas (16.0% more) and Dallas, Texas (5.4% more). The lowest salaries can be found in Austin, Texas (12.3% less), Chicago, Illinois (1.8% less) and Atlanta, Georgia (0.1% less).
Years of Experience
This data is based on 6,236 survey responses.
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