Technical Support Specialist Salary

The Boeing Company lures Technical Support Specialists with larger-than-average paychecks: Technical Support Specialists at this company make a median salary of $96K, much more than the $49K annually-national average for those in this area of work. Other big spenders include IBM Global Services, International Business Machines (IBM) Corp., and Ricoh Corporation, top-paying firms where Technical Support Specialists see paychecks nearing $45K, $42K, or $41K. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$34,759 - $77,530
$35K
$49K
$78K
MEDIAN: $49,152
10%
50%
90%

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$12.97 - $26.68
$13
$18
$27
MEDIAN: $18.10
10%
50%
90%

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$0$77K
Salary $34,759 - $77,530
Bonus $99.75 - $6,959
Profit Sharing $0.00 - $6,810
Commission $600 - $12,200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,807 - $72,808
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 2,092
Hourly Data $0$43
Hourly Rate $12.97 - $26.68
Hourly Tips $0.95
Overtime $18.43 - $43.87
Annual Data $0$72K
Bonus $99.75 - $6,959
Commission $600 - $12,200
Profit Sharing $0.00 - $6,810
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,807 - $72,808
  • Country: United States
  • Currency: USD
  • Updated: 20 Sep 2017
  • Individuals Reporting: 1,543

Find Out Exactly What You Should Be Paid

United States (change)

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Common Career Paths for Technical Support Specialist


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Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. A Computer Technical Support Specialist role is the most common promotion for Technical Support Specialists moving up the ladder. Pay for this role tends to be $41K per year. Another typical, albeit less common, transition for Technical Support Specialists is a Technical Support Manager position, where earnings are usually $70K.

Technical Support Specialist Job Listings

Popular Employer Salaries for Technical Support Specialist

Popular Skills for Technical Support Specialist


Survey results imply that Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. Most people experienced in Customer Service also know Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 1,779 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 919 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 710 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 261 salaries.

Pay Difference by Location

National Average: $44,797

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 29 percent, Technical Support Specialists in San Francisco receive some of the highest pay in the country. Technical Support Specialists can also look forward to large paychecks in cities like Houston (+28 percent), New York (+16 percent), Seattle (+15 percent), and Los Angeles (+13 percent). Phoenix ranks last in the field for pay, reporting salaries 14 percent below the national average. Not at the bottom but still paying below the median are employers in Atlanta and Austin (7 percent lower and 6 percent lower, respectively).

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in Salt Lake City:
"Work Review."
Pros: What I liked most about the job was learning new ways to work with technology and how to work with less technical people to assist them with their services.
Cons: The least thing I liked about my job was dealing with unpleasant customers that may either give you a bad review for something that's not your fault or getting screamed or cursed at, but that's part of the job and you have to rely on your customer service skills so you can shift from the problem to the solution.

Technical Support Specialist in Philadelphia:
"Education Office."
Pros: Helping kids. Days off. Benefits.
Cons: Not living wage for area. Cant afford rent to be reasonable distance to work. Cant afford car to get through snow to work.

Technical Support Specialist in Portland:
Pros: The start up company I work at allows a lot of learning. Lot of room for growth.
Cons: Things move incredibly slow in a start up company.

Technical Support Specialist in Seattle:
"I'm alright where I am."
Pros: Free food and drink, the relaxed attire.
Cons: Stress level, the people sometimes.

Technical Support Specialist in Wayne:
"Satisfaction."
Pros: Helping people and having an impact in people's lives.
Cons: Is very stressful and very time consuming.

Technical Support Specialist in Sheboygan:
Pros: Working with people and different challenges every day.
Cons: Working with people who don't understand how to use a computer.

Technical Support Specialist in Fairfax:
"Work flexibility."
Pros: Flexible hours. Exposes to vendors. Team work. Corporate culture.
Cons: Salary. Lack of organizational events.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 673 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
9%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

▲32%

▲15%

▲4%

National Average
$45,000

▼11%

Skills That Affect Technical Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 673 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 64%
no benefits
None: 15%
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