The average salary for a Technical Support Specialist is $50,403.
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$35k - $78k
$198 - $8k
$99 - $7k
$755 - $39k
$31k - $73k
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused …Read more
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Job Satisfaction for Technical Support Specialist
Popular Employer Salaries for Technical Support Specialist
The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Medtronic, Inc. where the average pay is $100,000. Other companies that offer high salaries for this role include AT&T Inc. and Amazon.com Inc, earning around $70,511 and $70,000, respectively. Apple Computer, Inc pays the lowest at around $39,740. Verizon Wireless and Charter Communications, Inc. also pay on the lower end of the scale, paying $40,401 and $45,000, respectively.
Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Specialist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)
Technical Support Specialist Job Listings
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Popular Skills for Technical Support Specialist
Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Troubleshooting and Customer Service.
Pay by Experience Level for Technical Support Specialist
An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,018 based on 292 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $45,398 based on 2,873 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $51,602 based on 1,397 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $58,184 based on 1,259 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,472.
Pay Difference by Location
Learn more about cost of living by city.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 19.4% more than the national average. These job titles also find higher than average salaries in Houston, Texas (16.0% more) and Dallas, Texas (7.0% more). The lowest salaries can be found in Austin, Texas (10.3% less) and Chicago, Illinois (0.9% less).
Years of Experience
This data is based on 6,431 survey responses.
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