Average Technical Support Specialist Salary

$50,403
Avg. SalaryShow Hourly Rate
$2,004
Bonus
$4,150
Commission
$1,568
Profit Sharing
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The average salary for a Technical Support Specialist is $50,403.
10%
$35k
10%
$50k
50%
$78k
90%
90%
MEDIAN $50,403
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United States (change)
Salary
$35k - $78k
Bonus
$198 - $8k
Profit Sharing
$99 - $7k
Commission
$755 - $39k
Total Pay
$31k - $73k

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Job Satisfaction for Technical Support Specialist

3.7 out of 5
(1,272)
Highly Satisfied
95Reviews

Popular Employer Salaries for Technical Support Specialist

The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Medtronic, Inc. where the average pay is $100,000. Other companies that offer high salaries for this role include AT&T Inc. and Amazon.com Inc, earning around $70,511 and $70,000, respectively. Apple Computer, Inc pays the lowest at around $39,740. Verizon Wireless and Charter Communications, Inc. also pay on the lower end of the scale, paying $40,401 and $45,000, respectively.

Career Paths

Explore the most common career paths for Technical Support Specialist. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Technical Support Specialist
Systems Administrator
Technical Support Manager
Software Engineer
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Troubleshooting and Customer Service.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,018 based on 292 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $45,398 based on 2,873 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $51,602 based on 1,397 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $58,184 based on 1,259 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,472.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 19.4% more than the national average. These job titles also find higher than average salaries in Houston, Texas (16.0% more) and Dallas, Texas (7.0% more). The lowest salaries can be found in Austin, Texas (10.3% less) and Chicago, Illinois (0.9% less).

Years of Experience

This data is based on 6,431 survey responses.
Entry Level
4.5%
Early Career
44.7%
Mid Career
21.7%
Experienced
19.6%
Late Career
9.5%