Average Technical Support Specialist Salary

$50,894
Avg. SalaryShow Hourly Rate
$2,010
Bonus
$3,500
Commission
$1,800
Profit Sharing
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The average salary for a Technical Support Specialist is $50,894.
10%
$35k
MEDIAN
$51k
90%
$79k
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United States (change)
Salary
$35k - $79k
Bonus
$257 - $8k
Profit Sharing
$99 - $7k
Commission
$760 - $39k
Total Pay
$31k - $74k

Your Market Worth Over Time

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Job Description for Technical Support Specialist

Technical Support Specialist Tasks
  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Job Satisfaction for Technical Support Specialist

3.7 out of 5
(1,298)
Highly Satisfied
110Reviews

Popular Employer Salaries for Technical Support Specialist

The top respondents for the job title Technical Support Specialist are from the companies Apple Computer, Inc, Verizon Wireless and AT&T Inc.. Reported salaries are highest at Medtronic, Inc. where the average pay is $100,000. Other companies that offer high salaries for this role include Amazon.com Inc and AT&T Inc., earning around $70,536 and $70,511, respectively. Ricoh Corporation pays the lowest at around $32,950. Apple Computer, Inc and Verizon Wireless also pay on the lower end of the scale, paying $39,740 and $40,401, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Technical Support Specialist

Skills in Technical Services are correlated to pay that is above average. Skills that pay less than market rate include Information Technology (IT) Support, Help Desk / Desktop Support (Tier 2), Troubleshooting and Customer Service.

Pay by Experience Level for Technical Support Specialist

An entry-level Technical Support Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $43,177 based on 272 salaries. An early career Technical Support Specialist with 1-4 years of experience earns an average total compensation of $45,920 based on 2,824 salaries. A mid-career Technical Support Specialist with 5-9 years of experience earns an average total compensation of $52,406 based on 1,331 salaries. An experienced Technical Support Specialist with 10-19 years of experience earns an average total compensation of $58,746 based on 1,200 salaries. In their late career (20 years and higher), employees earn an average total compensation of $68,551.
Employees with Technical Support Specialist in their job title in New York, New York earn an average of 17.8% more than the national average. These job titles also find higher than average salaries in Houston, Texas (16.0% more) and Dallas, Texas (5.4% more). The lowest salaries can be found in Austin, Texas (12.3% less), Chicago, Illinois (1.8% less) and Atlanta, Georgia (0.1% less).

Years of Experience

This data is based on 6,236 survey responses.
Entry Level
4.4%
Early Career
45.3%
Mid Career
21.3%
Experienced
19.2%
Late Career
9.8%