$49,267
Avg. Salary
$18.13
Avg. Hourly Rate

Average additional compensation:

$1,983

Bonus

$1,549

Profit Sharing

$2,750

Commission

What am I worth?
How should I pay?

The average pay for a Technical Support Specialist is $18.13 per hour.

The average pay for a Technical Support Specialist is $49,267 per year.

$13.01
10%
$18.13
50%
$26.99
90%
MEDIAN $18.13
$35k
10%
$49k
50%
$77k
90%
MEDIAN $49,267
$34,681 - $76,998
$35K
$49K
$77K
MEDIAN: $49,267
10%
50%
90%

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$13.01 - $26.99
$13
$18
$27
MEDIAN: $18.13
10%
50%
90%

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$0$76K
Salary $34,681 - $76,998
Bonus $101 - $7,217
Profit Sharing $0.00 - $7,071
Commission $734 - $39,732
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,697 - $72,005
  • Country: United States
  • Currency: USD
  • Updated: 28 Nov 2018
  • Individuals Reporting: 3,530
Hourly Data $0$42
Hourly Rate $13.01 - $26.99
Hourly Tips $1.89
Overtime $18.73 - $42.97
Annual Data $0$72K
Bonus $101 - $7,217
Commission $734 - $39,732
Profit Sharing $0.00 - $7,071
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,697 - $72,005
  • Country: United States
  • Currency: USD
  • Updated: 28 Nov 2018
  • Individuals Reporting: 2,681

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

Read More...

Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Popular Employer Salaries for Technical Support Specialist

Common Career Paths for Technical Support Specialist


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Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. A Computer Technical Support Specialist role is the most common promotion for Technical Support Specialists moving up the ladder. Pay for this role tends to be $41K per year. Another typical, albeit less common, transition for Technical Support Specialists is a Technical Support Manager position, where earnings are usually $70K.

Technical Support Specialist Job Listings

Popular Skills for Technical Support Specialist


Survey results imply that Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. Most people experienced in Customer Service also know Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 1,779 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 919 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 710 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 261 salaries.

Pay Difference by Location

National Average: $44,757

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 29 percent, Technical Support Specialists in San Francisco receive some of the highest pay in the country. Technical Support Specialists can also look forward to large paychecks in cities like Houston (+28 percent), New York (+16 percent), Seattle (+15 percent), and Los Angeles (+13 percent). Phoenix ranks last in the field for pay, reporting salaries 14 percent below the national average. Not at the bottom but still paying below the median are employers in Atlanta and Austin (7 percent lower and 6 percent lower, respectively).

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in Fairfax:
"Work flexibility."
Pros: Flexible hours. Exposes to vendors. Team work. Corporate culture.
Cons: Salary. Lack of organizational events.

Technical Support Specialist in Miami:
"To get certified."
Get certified in as many things you can possibly can.

Technical Support Specialist in Windsor:
"Office conditions."
Pros: Problem solving, trouble shooting, fixing problems, helping, everyone is happy.
Cons: The pay is to low for the amount of effort put forth to complete the job.

Technical Support Specialist in Cambridge:
"D) All of the above."
Pros: Working will all aspects of company.
Cons: Stress, hours, angry people.

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Crown Point:
"Advancement."
Understand what you must do to advance in the career. Some places have no opportunities at all.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1228 votes.
Less than 1 year
4%
1-4 years
45%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Experience Affects Technical Support Specialist Salaries

▲32%

▲16%

▲4%

National Average
$45,000

▼11%

Skills That Affect Technical Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 1228 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
4%
1-4 years
45%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 74%
vision benefits
Vision: 65%
no benefits
None: 16%