Average Technical Support Technician Hourly Pay

$17.50
Avg. Hourly RateShow Salary
$1,700
Bonus
$2,600
Commission
$1,900
Profit Sharing
What am I worth?
Get pay report
How should I pay?
Price a job
The average hourly pay for a Technical Support Technician is $17.50.
10%
$12.51
MEDIAN
$17.50
90%
$24.21
Is Technical Support Technician your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.What's this?
United States (change)
How it works:
1
Enter city & years of experience
2
Add pay factors like skills & education
3
Find your market worth with a report tailored to you
Hourly Rate
$13 - $24
Bonus
$193 - $5,916
Profit Sharing
$203 - $7,047
Commission
$0 - $2,600
Total Pay
$27,704 - $59,216
Find your market worth – how it works:
Tell us about your job and pay factors like skills and educationTell us about your job and pay factors like skills and education
Find your market worth with a report tailored to youFind your market worth with a report tailored to you
Negotiate your pay with confidenceNegotiate your pay with confidence

What Do Technical Support Technicians Do?

Technical Support Technician Tasks
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Job Satisfaction for Technical Support Technician

3.7 out of 5
(110)
Highly Satisfied
23Reviews

Popular Employer Salaries for Technical Support Technician

The top respondents for the job title Technical Support Technician are from the companies CenturyLink, Comcast Cable, Inc. and Apple Computer, Inc. Reported salaries are highest at Verizon Wireless where the average pay is $21.26. Other companies that offer high salaries for this role include Apple Computer, Inc, earning around $18.64. CenturyLink pays the lowest at around $12.30. Comcast Cable, Inc. also pays on the lower end of the scale, paying $16.80.

Technical Support Technician Job Listings

Search for more jobs
Search

What Are Popular Skills for Technical Support Technicians?

Skills in Troubleshooting and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include Software Knowledge, Help Desk / Desktop Support (Tier 2) and Customer Service.

What is the Pay by Experience Level for Technical Support Technicians?

An entry-level Technical Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.06 based on 14 salaries. An early career Technical Support Technician with 1-4 years of experience earns an average total compensation of $16.96 based on 254 salaries. A mid-career Technical Support Technician with 5-9 years of experience earns an average total compensation of $17.79 based on 109 salaries. An experienced Technical Support Technician with 10-19 years of experience earns an average total compensation of $19.33 based on 78 salaries. In their late career (20 years and higher), employees earn an average total compensation of $21.
Employees with Technical Support Technician in their job title in Los Angeles, California earn an average of 19.9% more than the national average. These job titles also find higher than average salaries in San Diego, California (12.5% more) and Dallas, Texas (11.4% more). The lowest salaries can be found in Atlanta, Georgia (29.8% less), New York, New York (24.0% less) and Austin, Texas (2.9% less).

Years of Experience

This data is based on 489 survey responses.
Entry Level
2.9%
Early Career
51.9%
Mid Career
22.3%
Experienced
16.0%
Late Career
7.0%