Avg. Base Hourly Rate (USD)
The average hourly pay for a Technical Support Technician is $17.62
What is the Pay by Experience Level for Technical Support Technicians?
An entry-level Technical Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.61 based on 15 salaries. An early career Technical Support Technician with 1-4 years of experience earns an average total compensation of $17.16 based on …Read more
What Do Technical Support Technicians Do?
Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and …Read more
- Provide technical support and customer service to software users.
- Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
- Document technical requirements, usage procedures, and common problem fixes.
- Set up, design, configure, and maintain software and associated equipment.