$42,465
Avg. Salary
$16.80
Avg. Hourly Rate

Average additional compensation:

$1,600

Bonus

$1,246

Profit Sharing

$775

Commission

What am I worth?
How should I pay?

The average pay for a Technical Support Technician is $16.80 per hour.

The average pay for a Technical Support Technician is $42,465 per year.

10%
$12.06
10%
$16.80
50%
$24.00
90%
90%
MEDIAN $16.80
10%
$30k
10%
$42k
50%
$63k
90%
90%
MEDIAN $42,465
$30,257 - $63,242
$30K
$42K
$63K
MEDIAN: $42,465
10%
50%
90%

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$12.06 - $24.00
$12
$17
$24
MEDIAN: $16.80
10%
50%
90%

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$0$63K
Salary $30,257 - $63,242
Bonus $10.30 - $5,619
Profit Sharing $0.00 - $4,102
Commission $775
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,538 - $57,251
  • Country: United States
  • Currency: USD
  • Updated: 13 Mar 2019
  • Individuals Reporting: 295
Hourly Data $0$38
Hourly Rate $12.06 - $24.00
Overtime $17.82 - $38.48
Annual Data $0$57K
Bonus $10.30 - $5,619
Commission $775
Profit Sharing $0.00 - $4,102
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,538 - $57,251
  • Country: United States
  • Currency: USD
  • Updated: 13 Mar 2019
  • Individuals Reporting: 443

Job Description

Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and laptops, or may work with customized technology specific to the firm they works for.

Read More...
Technical Support Technician Tasks
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.

Popular Employer Salaries

$0$70K

$34,531

$42,216

$69,767

Common Career Paths


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Technical Support Technicians often transition into Technical Support Manager positions, for which compensation tends to be much higher. On average, Technical Support Managers earn $70K per year. Technical Support Technicians most often move into positions as Systems Administrators or Technical Support Engineers; those groups report median salaries that are $18K higher and $21K higher, respectively.

Job Listings

Popular Skills


Technical Support Technicians seem to wield many skills on the job. Most notably, skills in Electronic Equipment Installation, Help Desk / Desktop Support, Instrument Control, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts between 6 percent and 8 percent. Skills that pay less than market rate include Help Desk / Desktop Support and Customer Service. Most people familiar with Customer Service also know Software Knowledge and Computer Hardware Technician.

Pay by Experience Level

Pay by Experience for a Technical Support Technician has a positive trend. An entry-level Technical Support Technician with less than 5 years of experience can expect to earn an average total compensation of $35,000 based on 293 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 142 salaries. An experienced Technical Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $46,000 based on 88 salaries. A Technical Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $51,000 based on 30 salaries.

Pay Difference by Location

-5%

-9%

-9%

-11%

-11%

National Average: $38,720

Larger city markers indicate a job is popular in that location.

Irvine offers some of the highest pay in the country for Technical Support Technicians, 17 percent above the national average. Technical Support Technicians will also find cushy salaries in Atlanta (+16 percent), San Diego (+10 percent), Los Angeles (+10 percent), and Oklahoma City (+4 percent). Location significantly influences compensation, with San Antonio Technical Support Technicians earning much less — 26 percent less — than the national average. A couple other locations with smaller-than-average paychecks include Everett (13 percent lower) and Cleveland (11 percent lower).

Q: What is it like working as a Technical Support Technician?

Technical Support Technician in Jacksonville:
"Experience vs School."
No matter how much schooling or experience you have start with the basic troubling shooting steps first. Gather the facts and investigated the problem to find the solution.

Technical Support Technician in Murfreesboro:
"Stressful, no appreciation."
Pros: Helping people resolve their issues. I love the puzzle and challenge, especially when your customer cant describe what their exact issue or symptoms are. It requires critical thinking and deductive reasoning to come to conclusions and resolutions.
Cons: Management is so focused on cutting cost they replaced 50% of internal tier 1 reps with vendors who are untrained and transfer 75% of our calls that don't belong in tech. Even after providing facts they refuse to listen to employee or customer complaints. Share holder mindset over efficient business mindset. Reduced pay scales due to removing analyst positions and raises for tech certifications. They removed the encouragement for a smarter work force to cut cost, and created tools limiting the personal decision making on customer value by a 1x1 basis and put everyone on a flat across the board worth scale.

Technical Support Technician in Columbus:
"It would become a horrid environment."
Don't do this for more than a few years.

Technical Support Technician in Seattle:
"2014"
Pros: Responsibilities. Learning something new everyday. Room to grow. Environment. Perks.
Cons: Short staffed.

Technical Support Technician in Brownsville:
Pros: The people I work with.
Cons: Stupid people.

Technical Support Technician in Orlando:
Pros: Perks. Management. Benefits. Flexibility.
Cons: Pay. Rude clients.

Technical Support Technician in Oklahoma City:
Pay attention to detail.

Related Job Salaries

Gender

Female
23 %
Male
77 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.
Less than 1 year
4%
1-4 years
49%
5-9 years
23%
10-19 years
17%
20 years or more
7%

How Experience Affects Salaries

▲33%

▲18%

▲3%

National Average
$39,000

▼9%

How Skills Affect Salaries


Help Desk / Desktop Support
▲5%

Instrument Control
▲3%

National Average
$39,000








Help Desk / Desktop Support (Tier 1)
▼12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 127 votes.

Gender

Female
23 %
Male
77 %

Years of Experience

Less than 1 year
4%
1-4 years
49%
5-9 years
23%
10-19 years
17%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 71%
vision benefits
Vision: 60%
no benefits
None: 19%