The average hourly pay for a Technical Support Technician is $17.50.
Technical Support Technician by
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What Do Technical Support Technicians Do?
Technical support technicians are the technology gurus who drive the integrated technology troubleshooting for a business. Usually working as part of a team, a technical support technician may troubleshoot and repair systems for the company he or she works for, or may be a specialist who troubleshoots systems for customers either through a phone call or by making a visit to the customer's location. Technical support technicians may work with standard technologies such as personal computers and l…Read more
Technical Support Technician Tasks
- Provide technical support and customer service to software users.
- Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.
- Document technical requirements, usage procedures, and common problem fixes.
- Set up, design, configure, and maintain software and associated equipment.
Job Satisfaction for Technical Support Technician
Popular Employer Salaries for Technical Support Technician
The top respondents for the job title Technical Support Technician are from the companies CenturyLink, Comcast Cable, Inc. and Apple Computer, Inc. Reported salaries are highest at Verizon Wireless where the average pay is $21.26. Other companies that offer high salaries for this role include Apple Computer, Inc, earning around $18.64. CenturyLink pays the lowest at around $12.30. Comcast Cable, Inc. also pays on the lower end of the scale, paying $16.80.
Technical Support Technician Job Listings
What Are Popular Skills for Technical Support Technicians?
Skills in Troubleshooting and Computer Hardware Technician are correlated to pay that is above average. Skills that pay less than market rate include Software Knowledge, Help Desk / Desktop Support (Tier 2) and Customer Service.
What is the Pay by Experience Level for Technical Support Technicians?
An entry-level Technical Support Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.06 based on 14 salaries. An early career Technical Support Technician with 1-4 years of experience earns an average total compensation of $16.96 based on 254 salaries. A mid-career Technical Support Technician with 5-9 years of experience earns an average total compensation of $17.79 based on 109 salaries. An experienced Technical Support Technician with 10-19 years of experience earns an average total compensation of $19.33 based on 78 salaries. In their late career (20 years and higher), employees earn an average total compensation of $21.
Pay Difference by Location
Employees with Technical Support Technician in their job title in Los Angeles, California earn an average of 19.9% more than the national average. These job titles also find higher than average salaries in San Diego, California (12.5% more) and Dallas, Texas (11.4% more). The lowest salaries can be found in Atlanta, Georgia (29.8% less), New York, New York (24.0% less) and Austin, Texas (2.9% less).
Years of Experience
This data is based on 489 survey responses.