The average salary for a Customer Service Team Leader in South Africa is R231,273.
Is Customer Service Team Leader your job title? Find out what you should be paid
Use our tool to get a personalized report on your market worth.
R120k - R366k
R9k - R59k
R0 - R10k
R0 - R44k
R105k - R374k
Your Market Worth Over Time
How has your pay changed over time for your market? Find out by taking our salary quiz.
Job Description for Customer Service Team Leader
Customer service team leaders complete a variety of tasks, usually under the supervision of a team supervisor. They are typically former customer service representatives who have shown that they have excellent customer service skills and above-average knowledge of their companies. However, some companies hire team leaders directly from outside when the applicants show that they have ample experience. In general, team leaders must have a high school diploma and customer service experience, althou…Read more
Customer Service Team Leader Tasks
- Lead a team of customer service representatives, define standards, and determine goals or objectives.
- Handle customer inquiries.
- Train existing and new employees in topics such as safety, standards, and team language.
- Research and follow up on account or service problems to identify and solve root causes.
Popular Employer Salaries for Customer Service Team Leader
The top respondents for the job title Customer Service Team Leader are from the companies Discovery Holdings, Nedbank and Standard Bank. Reported salaries are highest at Standard Bank where the average pay is R300,000. Other companies that offer high salaries for this role include Discovery Holdings, earning around R274,500. FNB pays the lowest at around R214,000. Nedbank also pays on the lower end of the scale, paying R254,902.
Customer Service Team Leader Job Listings
Search for more jobs
Popular Skills for Customer Service Team Leader
Skills in People Management, Team Leadership and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Training and Customer Service.
Pay by Experience Level for Customer Service Team Leader
An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R202,351 based on 209 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of R250,395 based on 138 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of R257,784 based on 77 salaries. In their late career (20 years and higher), employees earn an average total compensation of R322,326.
Years of Experience
This data is based on 437 survey responses.
Related Job Salaries
R121k - R791k
R109k - R991k
R39k - R288k
R62k - R346k
R59k - R239k
R60k - R420k
R43k - R243k
R151k - R469k
R69k - R235k
R48k - R159k