Average Customer Service Team Leader Salary in South Africa

R231,273
Avg. SalaryShow Hourly Rate
R21,992
Bonus
R43,500
Commission
R10,000
Profit Sharing
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The average salary for a Customer Service Team Leader in South Africa is R231,273.
10%
R120k
MEDIAN
R231k
90%
R366k
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United States (change)
Salary
R120k - R366k
Bonus
R9k - R59k
Profit Sharing
R0 - R10k
Commission
R0 - R44k
Total Pay
R105k - R374k

Your Market Worth Over Time

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Job Description for Customer Service Team Leader

Customer Service Team Leader Tasks
  • Lead a team of customer service representatives, define standards, and determine goals or objectives.
  • Handle customer inquiries.
  • Train existing and new employees in topics such as safety, standards, and team language.
  • Research and follow up on account or service problems to identify and solve root causes.

Popular Employer Salaries for Customer Service Team Leader

The top respondents for the job title Customer Service Team Leader are from the companies Discovery Holdings, Nedbank and Standard Bank. Reported salaries are highest at Standard Bank where the average pay is R300,000. Other companies that offer high salaries for this role include Discovery Holdings, earning around R274,500. FNB pays the lowest at around R214,000. Nedbank also pays on the lower end of the scale, paying R254,902.

Customer Service Team Leader Job Listings

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Popular Skills for Customer Service Team Leader

Skills in People Management, Team Leadership and Operations Management are correlated to pay that is above average. Skills that pay less than market rate include Training and Customer Service.

Pay by Experience Level for Customer Service Team Leader

An early career Customer Service Team Leader with 1-4 years of experience earns an average total compensation (includes tips, bonus, and overtime pay) of R202,351 based on 209 salaries. A mid-career Customer Service Team Leader with 5-9 years of experience earns an average total compensation of R250,395 based on 138 salaries. An experienced Customer Service Team Leader with 10-19 years of experience earns an average total compensation of R257,784 based on 77 salaries. In their late career (20 years and higher), employees earn an average total compensation of R322,326.

Years of Experience

This data is based on 437 survey responses.
Early Career
47.8%
Mid Career
31.6%
Experienced
17.6%
Late Career
3.0%

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