The average wage for a Customer Service Specialist is C$13.90 per hour. A skill in Oral / Verbal Communication is associated with high pay for this job. People in this job generally don't have more than 20 years' experience.

C$32,590 - C$52,864
(Median)
C$33K
C$41K
C$53K
MEDIAN: C$41,213
10%
50%
90%

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C$11.04 - C$19.86
(Median)
C$11
C$14
C$20
MEDIAN: C$13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$18KC$36KC$54K
Salary
C$32,590 - C$52,864  
   
Bonus
C$251.68 - C$4,865  
Profit Sharing
C$950  
Commission
C$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,044 - C$50,887  
Country: Canada | Currency: CAD | Updated: 28 Oct 2016 | Individuals Reporting: 138
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$12C$24C$36
Hourly Rate
C$11.04 - C$19.86  
   
Overtime
C$12.36 - C$33.17  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
C$0C$24KC$48KC$72K
Bonus
C$251.68 - C$4,865  
   
Commission
C$2,000  
Profit Sharing
C$950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
C$24,044 - C$50,887  
Country: United States | Currency: CAD | Updated: 28 Oct 2016 | Individuals Reporting: 144
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Common Career Paths for Customer Service Specialist


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Customer Service Representative (CSR) Job Listings

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Popular Employer Salaries for Customer Service Specialist

Popular Skills for Customer Service Specialist

Pay by Experience Level for Customer Service Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: C$36,127

Larger city markers indicate a job is popular in that location.

Customer Service Specialist Reviews

What is it like working as a Customer Service Specialist?

Customer Service Specialist in Kingston:
"Long Hours And Stressful Atmosphere."
Pros: My manager is an easy guy to like. We get along quite well. Also, having a wash-bay to clean your car in means your ride always looks nice!
Cons: It constantly feels as if the head office is leaving you out to dry. Having to make phone calls on a daily basis to disappoint customers due to website and call center over-booking. You feel very much like a "pawn" in Discount's big game. They put lots of pressure on you to meet certain expectations, but don't provide you with the vehicles to make it happen. Every day is a scramble and customers are let down on a daily basis. The pay and hours are nothing special either.

Customer Service Specialist in Mississauga:
Pros: What I mostly like about my current job is interacting with my customer. It really gives me pleasure in knowing that at the end of each shift I came in and I did what I had to do and I delivered. Not only are my customers satisfied but my manager, too.
Cons: The least thing unfortunately that I don't like about my current job is the fact that it is a 24-hour location which means we sometimes have to work until 12 at night. It's also open during public holidays which does not give you enough time to spend with your loved ones. Also the office conditions at the moment are a little bit harsh. We have construction going on. Amidst it all we have to serve our customers which I feel is very unhealthy.

Related Job Salaries

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Experience Affects Customer Service Specialist Salaries

Late-Career
up arrow 13%


Mid-Career
up arrow 4%

National Average
C$36,000


Skills That Affect Customer Service Specialist Salaries

Oral / Verbal Communication
up arrow 15%

Sales
up arrow 8%

Customer Relationship Management (CRM)
up arrow 5%

National Average
C$36,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 44 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
27%
10-19 years
23%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 68%
dental benefits
Dental: 66%
medical benefits
Vision: 55%
dental benefits
None: 24%
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