Automobile Service Writers in the United States may have to scrimp and save; the median compensation is $38K annually. Generally, women make up less than a third of all Automobile Service Writers who answered the questionnnaire. The majority of Automobile Service Writers claim high levels of job satisfaction. Health benefits are not claimed by all — just over two-fifths lack any form of coverage — but a little over a half have medical insurance, and over a third have dental, too. This report is based on answers to PayScale's salary questionnaire.
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$24,535 - $60,237
(Median)
$25K
$38K
$60K
MEDIAN: $37,618
10%
50%
90%

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$9.54 - $17.36
(Median)
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,535 - $60,237  
   
Bonus
$511 - $20,134  
Profit Sharing
$14,000  
Commission
$0.00 - $24,875  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,531 - $54,196  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 161
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.54 - $17.36  
   
Hourly Tips
$1.00  
Overtime
$8.29 - $26.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$511 - $20,134  
   
Commission
$0.00 - $24,875  
Profit Sharing
$14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,531 - $54,196  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 135

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United States (change)

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Job Description for Automobile Service Writer

An automobile service writer is a key employee in the service and maintenance department of large auto dealers and dedicated auto mechanic shops. The writer serves as something of a liaison between customers and the staff of mechanics and technicians. Service writers are the persons who write up all issues regarding a car brought in for service. They review estimates for accuracy, itemize and codify charges by parts and labor, and present customers with itemized invoices. They also serve as one of the main customer-facing employees in the operation and are a key part of customer service in repair operations.

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Automobile Service Writer Tasks

  • Explain to customers what kinds of repairs or servicing their car needs, and make cost estimates for the work.
  • Track repair status and fill out reports detailing the time spent on repairs and expenses for parts.
  • Provide customer service and schedule service appointments.
  • Ask owners questions and perform visual inspections of cars to determine the cause of problems.

Common Career Paths for Automobile Service Writer


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Automobile Service Writers might see a strong upturn in salary after transitioning into upper-level roles such as Automotive Service Manager, a seemingly popular career choice. People currently working in the latter position report a noticeably higher median income of $53K per year. Given that the median pay is $34K, it may be surprising to find that a Service Writer is the most common role for Automobile Service Writers to subsequently assume on their way up the ladder. Transitioning into a Parts Manager role — which pays $41K — is also typical for Automobile Service Writers, though less common by comparison.

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Popular Skills for Automobile Service Writer


Professional skills reported by Automobile Service Writers are few in number. Most notably, skills in Sales, Automotive Engine Repair, Customer Relationship Management, and Customer Service are correlated to pay that is above average. Most people familiar with Customer Relations also know Customer Relationship Management (CRM).

Pay by Experience Level for Automobile Service Writer

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Automobile Service Writers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Workers with less than five years' experience earn around $33K on average, and those who have five to 10 years under their belts see a higher median salary of $36K. Automobile Service Writers with one to two decades of relevant experience report an average salary of approximately $41K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $44K.

Automobile Service Writer Reviews

What is it like working as an Automobile Service Writer?

Automobile Service Writer in New Braunfels:
Pros: Close to home.
Cons: Need help, under paid, have a lot of responsibility dumped upon, coworkers that are lazy and don't work while some of us are extremely busy with no help, tools for the job are not the greatest by far.

Related Job Salaries

Location:
Years in Fields/Career:
United States (change)

Experience Affects Automobile Service Writer Salaries




National Average
$35,000


Skills That Affect Automobile Service Writer Salaries

Sales
up arrow 11%

Customer Service
0%

Customer Relations
0%

Customer Relationship Management (CRM)
0%

Automotive Engine Repair
0%

National Average
$35,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 31 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
6%
1-4 years
44%
5-9 years
21%
10-19 years
19%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 54%
dental benefits
Dental: 38%
medical benefits
Vision: 30%
dental benefits
None: 44%
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