Theaters that specialize in showing movies, plays, or live musical performances are the typical employers of box office managers. This person is primarily concerned with the day-to-day operations and cash-handling aspects of the theater. He or she trains, schedules, and supervises the staff who will handle ticket sales directly with customers. This manager also will typically perform customer service work with ticket buyers as well. Additionally, the box office manager's job likely includes key bookkeeping segments to ensure that money for tickets is accounted for and reconciled properly.
The box office manager will typically be the point person for interviews and the hiring of all box office personnel. The manager will train these persons on all necessary equipment required to quickly and efficiently process customer ticket purchases and redemptions. This can involve training on a variety of computer and point of sale systems and ticket-printing hardware. The manager establishes a customer-forward presence that he or she trains the staff in, leading by example. The box office manager also ensures that if there are separate ticket-takers in the theater and that they follow all regulations of the business.
To work as a box office manager, typically a person would need to have extensive practical experience in front-of-house operations. Many larger theaters will prefer individuals with at least an associate's degree for this position, as well as experience in customer service and general accounting knowledge. Most box office managers work in shifts that include nights, weekends, and holidays.
Box Office Manager Tasks
Hire, train, and schedule box office staff and ticket sellers.
Maintain appearance of box office and virtual presence.
Interact with customers, particularly special needs and high profile individuals.
Review and update ordering and delivery process, ensuring high quality customer experience.
Oversee ticketing software and web page updates, troubleshooting and testing.