An insurance office branch manager is the individual who is ultimately responsible for all of the operations of a specific office. They manage staff members in addressing customer claims and enrolling new customers by setting target metrics, giving performance evaluations, and providing staff members with training opportunities and guidance. Further, the branch manager also deals with any escalated customer service issues that may arise. The branch manager also performs several human resource functions such as screening applicants and hiring new team members.
Branch Manager, Insurance Office Tasks
Prepare, analyze, and submit metrics and reports regarding policyholders, accounts, and staff.
Oversee client interactions and account management to ensure the highest level of quality service.
Supervise staff at retail locations, including security, client representatives, and maintenance.
Review, revise, and communicate industry and company policies.