Computer Repair Technicians are responsible for the care and maintenance of computer systems. They are there every step of the way from building new computers, to updating and repairing existing systems, to the retiring and recycling of old and retired machines. One potential day-to-day-task for these professionals is reinstalling operating systems when a computer's hard disk fails. They repair computer hardware, including desktops, laptops, and associated peripherals. Additionally, they document issues with failing hardware and coordinate repairs or retirement of the computer systems. When it comes time for system upgrades, computer repair technicians are crucial to making sure everything gets updated properly and in a timely fashion. They must have strong communication skills since it's primarily a customer service position. The technician must be able to understand and document a client's needs. This is so the client's needs are properly met without any unnecessary repairs or support. They also educate their clients on basic computer maintenance in order to improve workflow and prevent catastrophic computer failure.
Most positions require some sort of tech support experience, but not all positions require a college diploma. Computer repair technicians can work in several locations and industries. Some may work in-house for a specific company, while others may travel to different homes and businesses as a consultant or "house call" repairman. Work hours may or may not be flexible depending on the exact position. In some cases the technician may be working on a team, but a strong capability for independent work is crucial. Since it's a people-oriented position, a computer repair technician must have good people skills.
Computer Repair Technician Tasks
Repair computer hardware, including desktops, laptops, and associated peripherals.
Reinstall operating systems in the case of hard disk failures.