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Computer Technical Support Specialist Salary

The average Computer Technical Support Specialist in the United States can expect to rake in roughly $45K annually. Cash earnings for Computer Technical Support Specialists — which occasionally include more than $5K from bonuses and more than $4K from profit sharing — stretch from around $30K to approximately $65K. Geographic location is the biggest factor affecting pay for this group, followed by tenure. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most workers in this position report high levels of job satisfaction. Male Computer Technical Support Specialists far outnumber their female contemporaries among those who completed the questionnaire. The numbers in this rundown were provided by PayScale's salary survey participants.
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$32,534 - $66,426
(Median)
$33K
$45K
$66K
MEDIAN: $45,461
10%
50%
90%

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$12.42 - $27.16
(Median)
$12
$18
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,534 - $66,426  
   
Bonus
$0.00 - $4,827  
Profit Sharing
$300.00 - $3,931  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,642 - $64,652  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 423
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.42 - $27.16  
   
Overtime
$13.91 - $41.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,827  
   
Profit Sharing
$300.00 - $3,931  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,642 - $64,652  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 342

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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.


Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists do not often transition into Information Technology Project Manager roles. The role averages $86K per year. When Computer Technical Support Specialists are ready for the next step in their careers, they often become Network System Administrators or Information Technology Managers. Those roles pay an additional $8K and $33K, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists seem to require a rather large skill set. Most notably, skills in Cisco Networking, SQL, Network Management / Administration, and Computer Hardware Technician are correlated to pay that is above average, with boosts between 5 percent and 15 percent. Skills that are correlated to lower pay, on the other hand, include HTML, Linux, and Microsoft Word. Most people who know Microsoft Office also know Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Computer Technical Support Specialists, experience and pay levels seem to be correlated; more years in the business generally lead to more money. Workers with less than five years' experience earn around $38K on average, and those who have five to 10 years under their belts see a higher median salary of $44K. The average pay reported by folks with 10 to 20 years of experience is around $48K. Computer Technical Support Specialists who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $60K.

Related Job Salaries

United States (change)

Experience Affects Computer Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Computer Technical Support Specialist Salaries


SQL
up arrow 6%


Computer Hardware Technician
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 3%

Macintosh
up arrow 3%

Windows Operating System General Use
up arrow 2%

Microsoft Exchange
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft SQL Server
up arrow 1%

National Average
$43,000

Microsoft Office
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Microsoft Word
up arrow 4%

Linux
up arrow 4%

HTML
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 172 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
3%
1-4 years
32%
5-9 years
25%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 57% employee benefits None: 15%