Computer Technical Support Specialist Salary

Computer Technical Support Specialists in the United States can expect wages of $48K annually on average. Total cash compensation to Computer Technical Support Specialists bottoms out near $31K and approaches $68K on the high end; the biggest paychecks include approximately $6K from bonuses and almost $8K from profit sharing. Experience level is the biggest factor affecting pay for this group, followed by geography. A strong majority report receiving medical coverage from their employers and a fair number collect dental insurance. There are far more male Computer Technical Support Specialists survey respondents than women, making up 81 percent. Work is enjoyable for Computer Technical Support Specialists, who typically claim high levels of job satisfaction. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$33,117 - $72,595
$33K
$48K
$73K
MEDIAN: $47,574
10%
50%
90%

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$13.03 - $27.19
$13
$19
$27
MEDIAN: $18.95
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$33,117 - $72,595  
   
Bonus
$0.00 - $5,918  
Profit Sharing
$-0.50 - $7,549  
Commission
$6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,506 - $67,827  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 374
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$13.03 - $27.19  
   
Overtime
$21.08 - $46.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,918  
   
Commission
$6,040  
Profit Sharing
$-0.50 - $7,549  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,506 - $67,827  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 313

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United States (change)

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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Computer Technical Support Specialist


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While not commonly seen, Computer Technical Support Specialists who transition into an Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. The most common next step for a Computer Technical Support Specialist is to become a Systems Administrator or a Network System Administrator. The former position pays an additional $12K per year on average, and the latter position pays $8K more per year.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Survey results imply that Computer Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in Cisco Networking, Microsoft Exchange, Information Technology Support, and Windows NT / 2000 / XP Networking are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Word, Linux, and Windows Operating System General Use. Most people experienced in Computer Hardware Technician also know Microsoft Office.

Pay by Experience Level for Computer Technical Support Specialist

Pay by Experience for a Computer Technical Support Specialist has a positive trend. An entry-level Computer Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 330 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 225 salaries. An experienced Computer Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 213 salaries. A Computer Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 68 salaries.

Pay Difference by Location

National Average: $43,895

Larger city markers indicate a job is popular in that location.

Philadelphia offers some of the highest pay in the country for Computer Technical Support Specialists, 29 percent above the national average. Computer Technical Support Specialists can also look forward to large paychecks in cities like Minneapolis (+24 percent), New York (+20 percent), San Diego (+18 percent), and Houston (+11 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 10 percent. Employers in Buffalo and Dallas also lean toward paying below-median salaries (9 percent lower and 5 percent lower, respectively).

Related Job Salaries

Key Stats for Computer Technical Support Specialist

Gender

Female
19 %
Male
81 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 117 votes.
Less than 1 year
2%
1-4 years
36%
5-9 years
24%
10-19 years
27%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Technical Support Specialist Salaries

▲33%

▲14%

▲2%

National Average
$44,000

▼9%

Skills That Affect Computer Technical Support Specialist Salaries





Microsoft Access
▲2%

National Average
$44,000


Microsoft SQL Server
▼1%




Internet Information Server (IIS)
▼3%

▼3%



Linux
▼7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 117 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
24%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 71%
vision benefits
Vision: 60%
no benefits
None: 18%