Computer Technical Support Specialist Salary

Earnings for Computer Technical Support Specialists in the United States come in at around $47K annually on average. Incomes of Computer Technical Support Specialists vary widely depending on performance components; bonuses and profit sharing that can occasionally exceed $4K cause paychecks to spread between $30K on the low end and $65K on the high end. Geography is the biggest factor affecting pay for this group, followed by experience level. The vast majority of Computer Technical Support Specialists (81 percent) survey respondents are men. Work is enjoyable for Computer Technical Support Specialists, who typically claim high levels of job satisfaction. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. This overview is based on answers to PayScale's salary questionnaire.
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$33,502 - $66,486

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$12.72 - $27.00

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$33,502 - $66,486  
   
Bonus
$0.00 - $4,106  
Profit Sharing
$-0.50 - $4,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,157 - $64,926  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 373
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.72 - $27.00  
   
Overtime
$13.81 - $41.78  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,106  
   
Profit Sharing
$-0.50 - $4,013  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,157 - $64,926  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 304
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. It is quite typical for Computer Technical Support Specialists to transition into roles as Network System Administrators or Information Technology Managers, where reported median earnings are $8K and $32K higher per year.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in Cisco Networking, Microsoft Exchange, Network Management / Administration, and SQL are correlated to pay that is above average, with boosts between 4 percent and 14 percent. Skills that seem to negatively impact pay include HTML, Linux, and Microsoft Word. Most people skilled in Microsoft Office are similarly competent in Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Technical Support Specialists with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. The average inexperienced worker earns $39K, and someone who has worked for five to 10 years can expect a bigger median salary of $44K. Computer Technical Support Specialists see a median salary of $49K after reaching one to two decades on the job. Veterans who have acquired more than 20 years report a median income of $56K, which is generally higher than the pay reported by other tenure groups.

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$44,000


Skills That Affect Computer Technical Support Specialist Salaries


Network Management / Administration
up arrow 4%

Microsoft Exchange
up arrow 4%

Computer Hardware Technician
up arrow 3%

Macintosh
up arrow 3%

SQL
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Access
up arrow 2%

Windows Operating System General Use
0%

National Average
$44,000

Microsoft SQL Server
up arrow 1%

Microsoft Office
up arrow 2%

Internet Information Server (IIS)
up arrow 3%


Linux
up arrow 6%

HTML
up arrow 15%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 145 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
3%
1-4 years
29%
5-9 years
26%
10-19 years
34%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 73%
vision benefits Vision: 58% employee benefits None: 14%
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