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Computer Technical Support Specialist Salary (United States)

For Computer Technical Support Specialists, annual average wages total $44K per year. In the world of Computer Technical Support Specialists, total cash compensation can vary between $29K and $64K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $5K and $4K, respectively. Geographic location and years of experience each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction for Computer Technical Support Specialists is high. The vast majority of Computer Technical Support Specialists (80 percent) who took the survey are men. Respondents to the PayScale salary survey provided the data for this report.
Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,800 - $65,880
(Median)
31K
37K
44K
54K
66K
MEDIAN: $44,378
10%
25%
50%
75%
90%
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Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.03 - $26.08
(Median)
12
15
18
22
26
MEDIAN: $18.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,800 - $65,880  
   
Bonus
$0.00 - $4,701  
Profit Sharing
$295.90 - $4,102  
Commission
$225.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,682 - $63,563  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 543
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.03 - $26.08  
   
Overtime
$14.44 - $40.74  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,701  
   
Commission
$225.00 - $1,500  
Profit Sharing
$295.90 - $4,102  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,682 - $63,563  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 428
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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.
Computer Technical Support Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist

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It's not very common for Computer Technical Support Specialists to move on to become Information Technology Project Managers. Average pay for a Information Technology Project Manager is $86K annually. Typical career progression for a Computer Technical Support Specialist involves becoming a Network System Administrator or an Information Technology Manager, roles that pay $9K more and $34K more on average.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist

Survey participants wield an impressively varied skill set on the job. Most notably, skills in Cisco Networking, Network Management / Administration, Microsoft SQL Server, and Macintosh are correlated to pay that is above average, with boosts between 3 percent and 12 percent. Skills that seem to negatively impact pay include HTML. Most people who know Microsoft Office also know Windows Operating System General Use and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Computer Technical Support Specialists, extensive experience does not lead to significantly more money. Average salaries for inexperienced employees average out to around $37K, but folks who have five to 10 years of experience earn a higher median of $43K. After working for 10 to 20 years, Computer Technical Support Specialists make a median salary of $47K. As Computer Technical Support Specialists reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $56K.

Pay Difference By Location

San Francisco
up arrow 53%
New York
up arrow 27%
San Diego
up arrow 27%
Dallas
up arrow 11%
Los Angeles
up arrow 4%
Seattle
up arrow 3%
National Average
$42,000
Houston
up arrow 1%
Minneapolis
up arrow 2%
San Antonio
up arrow 12%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Computer Technical Support Specialists that is 53 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Computer Technical Support Specialists will also find cushy salaries in San Diego (+27 percent), New York (+27 percent), Dallas (+11 percent), and Los Angeles (+4 percent). In San Antonio, salaries are 12 percent below the national average and represent the lowest-paying market. Employers also pay below the national average in Minneapolis (2 percent lower) and Houston (1 percent lower).

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Experience Affects Computer Technical Support Specialist Salaries

National Average
$42,000

Skills That Affect Computer Technical Support Specialist Salaries

Computer Hardware Technician
up arrow 3%
Microsoft SQL Server
up arrow 3%
Macintosh
up arrow 3%
Microsoft Access
up arrow 2%
Internet Information Server (IIS)
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Windows Operating System General Use
up arrow 1%
Linux
up arrow 1%
Microsoft Exchange
0%
UNIX
0%
National Average
$42,000
Microsoft Office
up arrow 2%
Microsoft Word
up arrow 3%
HTML
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 214 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
27%
10-19 years
29%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 56% employee benefits None: 16%