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Computer Technical Support Specialist Salary

The average salary for a Computer Technical Support Specialist is $44,378 per year. A skill in Cisco Networking is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this field.
$30,800 - $65,880
(Median)
31K
37K
44K
54K
66K
MEDIAN: $44,378
10%
25%
50%
75%
90%

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$12.03 - $26.08
(Median)
12
15
18
22
26
MEDIAN: $18.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,800 - $65,880  
   
Bonus
$0.00 - $4,701  
Profit Sharing
$295.90 - $4,102  
Commission
$225.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,682 - $63,563  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 543
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.03 - $26.08  
   
Overtime
$14.44 - $40.74  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,701  
   
Commission
$225.00 - $1,500  
Profit Sharing
$295.90 - $4,102  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,682 - $63,563  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 428
United States (change)

Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.


Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Computer Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Computer Technical Support Specialist Salaries



Computer Hardware Technician
up arrow 3%

Microsoft SQL Server
up arrow 3%

Macintosh
up arrow 3%

Microsoft Access
up arrow 2%

Internet Information Server (IIS)
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 1%

Windows Operating System General Use
up arrow 1%

Linux
up arrow 1%

Microsoft Exchange
0%

UNIX
0%

National Average
$42,000

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 3%

HTML
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 214 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
27%
10-19 years
29%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 56% employee benefits None: 16%