Computer Technical Support Specialist Salary

Average Computer Technical Support Specialists in the United States make around $47K annually. Total incomes of Computer Technical Support Specialists incorporate potential for, in a few cases, more than $5K from bonuses and close to $4K from profit sharing; these performance components cause packages to range between $30K and $65K. Location is the biggest factor affecting pay for this group, followed by years of experience. The majority of workers are highly satisfied with their job. There are far more male Computer Technical Support Specialists survey respondents than women, making up 82 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. The numbers in this rundown were provided by PayScale's salary survey participants.
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$33,041 - $66,615
(Median)
$33K
$47K
$67K
MEDIAN: $46,557
10%
50%
90%

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$12.81 - $27.01
(Median)
$13
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$33,041 - $66,615  
   
Bonus
$0.00 - $4,794  
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,123 - $64,890  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 378
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.81 - $27.01  
   
Overtime
$13.28 - $42.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,794  
   
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,123 - $64,890  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 314
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Though it's uncommon, some Computer Technical Support Specialists move into roles as Information Technology Project Managers, where pay is an average $86K per year. Computer Technical Support Specialists most often move into positions as Network System Administrators or Information Technology Managers; those groups report median salaries that are $8K higher and $32K higher, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists report using a large range of skills on the job. Most notably, skills in Cisco Networking, Network Management / Administration, SQL, and Microsoft Exchange are correlated to pay that is above average, with boosts between 3 percent and 14 percent. Skills that pay less than market rate include HTML, Linux, and Microsoft Word. Most people skilled in Microsoft Office are similarly competent in Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Computer Technical Support Specialists, more experience generally translates to higher pay. Those who have worked for fewer than five years take home a median salary of $39K, and workers with five to 10 years of experience earn a higher $45K on average. Computer Technical Support Specialists with one to two decades of relevant experience report an average salary of approximately $48K. Computer Technical Support Specialists who have spent more than 20 years on the job report earning a significantly higher median of $60K.

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$44,000


Skills That Affect Computer Technical Support Specialist Salaries


Network Management / Administration
up arrow 4%

Computer Hardware Technician
up arrow 3%

Microsoft Exchange
up arrow 3%

SQL
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Access
up arrow 2%

Macintosh
up arrow 1%

Windows Operating System General Use
0%

National Average
$44,000

Microsoft SQL Server
up arrow 1%

Microsoft Office
up arrow 2%

Internet Information Server (IIS)
up arrow 3%


Linux
up arrow 6%

HTML
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 148 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
25%
10-19 years
33%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 58% employee benefits None: 14%
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