Computer Technical Support Specialist Salary

The average Computer Technical Support Specialist in the United States can expect to rake in roughly $48K annually. In the world of Computer Technical Support Specialists, total cash compensation can vary between $31K and $67K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $5K and $4K, respectively. Location is the biggest factor affecting pay for this group, followed by career duration. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. The majority of workers are highly satisfied with their job. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$34,102 - $68,855
(Median)
$34K
$48K
$69K
MEDIAN: $47,943
10%
50%
90%

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$13.33 - $27.68
(Median)
$13
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,102 - $68,855  
   
Bonus
$0.00 - $4,814  
Profit Sharing
$293.61 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,057 - $67,191  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 415
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$13.33 - $27.68  
   
Overtime
$15.03 - $44.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,814  
   
Profit Sharing
$293.61 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,057 - $67,191  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 300
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Though not the most common occurrence, Computer Technical Support Specialists sometimes become Information Technology Project Managers, where the average income is $86K per year. Computer Technical Support Specialists moving up in their careers tend to step into positions as Network System Administrators or Systems Administrators. The median paychecks in those roles are $7K higher and $10K higher, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Survey takers working as Computer Technical Support Specialists report using a large range of professional skills. Most notably, skills in Cisco Networking, Microsoft Exchange, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 10 percent. Skills that pay less than market rate include HTML, Linux, and Microsoft Word. Most people familiar with Windows Operating System General Use also know Computer Hardware Technician and Windows NT / 2000 / XP Networking. Most people familiar with Microsoft Office also know Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. People who have worked for fewer than five years bring home $40K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $46K. The average pay reported by folks with 10 to 20 years of experience is around $50K. Computer Technical Support Specialists who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $61K.

Pay Difference by Location

National Average: $44,885

Larger city markers indicate a job is popular in that location.

For Computer Technical Support Specialists, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Computer Technical Support Specialists can also look forward to large paychecks in cities like New York (+17 percent), San Diego (+17 percent), Dallas (+11 percent), and Houston (+10 percent). The smallest paychecks in the market, 19 percent south of the national average, can be found in San Antonio. Employers in Jacksonville and Minneapolis also lean toward paying below-median salaries (18 percent lower and 6 percent lower, respectively).

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$45,000


Skills That Affect Computer Technical Support Specialist Salaries



Network Management / Administration
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 3%

Computer Hardware Technician
up arrow 1%

Macintosh
0%

SQL
0%

National Average
$45,000

Windows Operating System General Use
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft SQL Server
up arrow 3%

Internet Information Server (IIS)
up arrow 5%


Linux
up arrow 9%

up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
4%
1-4 years
31%
5-9 years
25%
10-19 years
31%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 61%
dental benefits
None: 15%
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