The average Computer Technical Support Specialist in the United States earns approximately $47K annually. With some bonuses approaching $6K and certain profit sharing proceeds approaching $7K, overall incomes of Computer Technical Support Specialists spread between $30K and $67K depending on individual performance. Career duration is the biggest factor affecting pay for this group, followed by geography. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most workers in this position report high levels of job satisfaction. The vast majority (82 percent) of Computer Technical Support Specialists who answered the questionnaire are male. This report is based on responses to the PayScale salary survey.
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$33,540 - $71,804
$34K
$47K
$72K
MEDIAN: $47,409
10%
50%
90%

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$12.99 - $27.11
$13
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$33,540 - $71,804  
   
Bonus
$0.00 - $5,907  
Profit Sharing
$-0.49 - $7,438  
Commission
$6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,426 - $67,470  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 375
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.99 - $27.11  
   
Overtime
$20.21 - $47.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,907  
   
Commission
$6,040  
Profit Sharing
$-0.49 - $7,438  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,426 - $67,470  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 308

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Computer Technical Support Specialist


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Though not the most common occurrence, Computer Technical Support Specialists sometimes become Information Technology Project Managers, where the average income is $86K per year. Career advancement for the typical Computer Technical Support Specialist often leads to becoming a Systems Administrator or a Network System Administrator; median salaries in these positions are $12K higher and $8K higher, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists report using a large range of skills on the job. Most notably, skills in Cisco Networking, Information Technology Support, Windows NT / 2000 / XP Networking, and Microsoft Exchange are correlated to pay that is above average. Skills that pay less than market rate include Linux, Microsoft Word, and Windows Operating System General Use. Those familiar with Computer Hardware Technician also tend to know Microsoft Office.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. People who have worked for fewer than five years earn around $40K, and folks with five to 10 years of experience see a modestly higher median of $45K. For Computer Technical Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $50K. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Computer Technical Support Specialist with more than 20 years of experience can earn $58K on average.

Pay Difference by Location

National Average: $44,001

Larger city markers indicate a job is popular in that location.

Computer Technical Support Specialists will find that Philadelphia offers an impressive pay rate, one which exceeds the national average by 25 percent. Computer Technical Support Specialists can also look forward to large paychecks in cities like Minneapolis (+24 percent), New York (+19 percent), San Diego (+18 percent), and Houston (+10 percent). Those in the field find the lowest salaries in Orlando, 10 percent below the national average. Two other places where employers offer below-median salaries are Buffalo (9 percent less) and Dallas (6 percent less).

Related Job Salaries

Key Stats for Computer Technical Support Specialist

Gender

Female
18 %
Male
82 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.
Less than 1 year
2%
1-4 years
35%
5-9 years
24%
10-19 years
29%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Technical Support Specialist Salaries




National Average
$44,000


Skills That Affect Computer Technical Support Specialist Salaries





Microsoft Access
up arrow 1%

Computer Hardware Technician
0%

National Average
$44,000

Microsoft SQL Server
up arrow 1%




Internet Information Server (IIS)
up arrow 3%




Linux
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
24%
10-19 years
29%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
dental benefits
None: 17%
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