The average salary for a Computer Technical Support Specialist is $43,743 per year. Most people with this job move on to other positions after 20 years in this field.Pay goes up steadily as a this job becomes more experienced.
Computer Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,239 - $65,740
(Median)
30K
36K
44K
54K
66K
MEDIAN: $43,742
10%
25%
50%
75%
90%
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Computer Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.47 - $25.30
(Median)
11
14
18
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,239 - $65,740  
   
Bonus
$0.00 - $4,871  
Profit Sharing
$204.26 - $3,878  
Commission
$50.57 - $1,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,124 - $62,410  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 1,814
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.47 - $25.30  
   
Overtime
$14.68 - $39.94  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,871  
   
Commission
$50.57 - $1,200  
Profit Sharing
$204.26 - $3,878  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,124 - $62,410  
PayScale
Country: United States | Currency: USD | Updated: 18 Apr 2014 | Individuals Reporting: 1,814
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Job Description for Computer Technical Support Specialist
The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.
Computer Technical Support Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
Popular Skills for Computer Technical Support Specialist
Pay by Experience Level for Computer Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 44%
New York
up arrow 37%
San Diego
up arrow 26%
Boston
up arrow 22%
Washington
up arrow 22%
Dallas
up arrow 14%
Seattle
up arrow 14%
Chicago
up arrow 7%
Minneapolis
up arrow 2%
Houston
up arrow 1%
National Average
$41,000
Rochester
up arrow 10%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Computer Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Computer Technical Support Specialist Salaries

Network Management / Administration
up arrow 3%
Microsoft Exchange
up arrow 2%
Computer Hardware Technician
up arrow 1%
Windows NT / 2000 / XP Networking
up arrow 1%
Windows Operating System General Use
up arrow 1%
National Average
$41,000
Microsoft Office
up arrow 1%
Microsoft Word
up arrow 1%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 288 votes.
Gender
Female
21%
female alumni
 
Male
79%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
34%
5-9 years
27%
10-19 years
28%
20 years or more
7%
Common Health Benefits
medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 54% employee benefits None: 16%
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