Computer Technical Support Specialist Salary (United States)

Pay for Computer Technical Support Specialists in the United States lies in the neighborhood of $41,402 per year. Pay begins at $28,174 on the low end and climbs to $62,840 per year near the top. Geography is the biggest factor affecting pay for this group, followed by years of experience. A strong majority report receiving medical coverage from their employers and most collect dental insurance. There are far more male Computer Technical Support Specialists than women, making up 80 percent of those in this profession. Work is enjoyable for Computer Technical Support Specialists, who typically claim high levels of job satisfaction. This outline is derived from replies to PayScale's salary survey.
Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,286 - $66,143
(Median)
30K
36K
44K
54K
66K
MEDIAN: $44,141
10%
25%
50%
75%
90%
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Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.06 - $25.54
(Median)
12
15
18
22
26
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,286 - $66,143  
   
Bonus
$0.00 - $4,858  
Profit Sharing
$300.00 - $4,069  
Commission
$225.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,174 - $62,840  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 646
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.06 - $25.54  
   
Overtime
$14.61 - $40.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,858  
   
Commission
$225.00 - $1,500  
Profit Sharing
$300.00 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,174 - $62,840  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 535
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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.
Computer Technical Support Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist

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Computer Technical Support Specialists who assume a position such as a IT Project Manager—while uncommon—may get paid an extra $44K per year. Career advancement for Computer Technical Support Specialists often leads to becoming Network System Administrators or Information Technology Managers, where they can earn $9,799 or $34K more per year.

Computer Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist

Computer Technical Support Specialists seem to require a rather large skill set. Most notably, skills in Cisco Networking, Microsoft SQL Server, Network Management / Administration, and Macintosh are correlated to pay that is above average, with boosts of 10 percent, 5 percent, 5 percent, and 5 percent, respectively. At the other end of the pay range are skills like HTML and Microsoft Word. Most people familiar with Microsoft Office also know Windows Operating System General Use and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Computer Technical Support Specialists with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. After five to 10 years, the typical starting salary of $37K climbs to $42K. Pay amounts to $47K after 10 to 20 years. Though minimal, Computer Technical Support Specialists continue to experience salary development even after two decades, and pay is estimated at $55K. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise less than five percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent. Age distribution in this workforce is concentrated between one and nine years of experience; more than half of respondents fall in this range.

Pay Difference By Location

San Francisco
up arrow 54%
New York
up arrow 31%
San Diego
up arrow 27%
Dallas
up arrow 15%
Minneapolis
0%
National Average
$41,000
Houston
up arrow 2%
San Antonio
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
San Francisco offers some of the highest pay in the country for Computer Technical Support Specialists, 54 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in New York (+31 percent) and San Diego (+27 percent). San Antonio ranks last in the field for pay, reporting salaries 11 percent below the national average.

Related Job Salaries

Experience Affects Computer Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Computer Technical Support Specialist Salaries

Microsoft SQL Server
up arrow 5%
Computer Hardware Technician
up arrow 4%
Macintosh
up arrow 4%
Internet Information Server (IIS)
up arrow 3%
Microsoft Access
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Windows Operating System General Use
0%
Microsoft Exchange
0%
Linux
0%
National Average
$41,000
Microsoft Office
up arrow 2%
UNIX
up arrow 2%
Microsoft Word
up arrow 3%
HTML
up arrow 7%

Job Satisfaction

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Highly satisfied
Rated 4 out of 5 based on 257 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
26%
10-19 years
30%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 72%
vision benefits Vision: 57% employee benefits None: 15%
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