Median pay for Computer Technical Support Specialists in the United States is around $47K annually. Total cash compensation for Computer Technical Support Specialists runs from $30K to $67K depending on bonuses that can occasionally exceed $6K and profit sharing that can reach almost $5K. Geography is the biggest factor affecting pay for this group, followed by years of experience. The vast majority (83 percent) of Computer Technical Support Specialists who answered the questionnaire are male. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Work is enjoyable for Computer Technical Support Specialists, who typically claim high levels of job satisfaction. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$32,912 - $70,879
(Median)
$33K
$47K
$71K
MEDIAN: $47,445
10%
50%
90%

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$12.93 - $27.61
(Median)
$13
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$32,912 - $70,879  
   
Bonus
$0.00 - $5,860  
Profit Sharing
$0.00 - $5,034  
Commission
$6,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,398 - $66,978  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 358
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.93 - $27.61  
   
Overtime
$18.41 - $47.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $5,860  
   
Commission
$6,040  
Profit Sharing
$0.00 - $5,034  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,398 - $66,978  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 283
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists who advance into the role of an Information Technology Project Manager are fairly uncommon. Information Technology Project Managers on average earn $86K per year. Systems Administrators or Network System Administrators are common next-step roles for Computer Technical Support Specialists moving up in their careers; annual pay for Systems Administrators is $11K higher on average, and it's $8K higher for Network System Administrators.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Cisco Networking, Microsoft Exchange, and Microsoft Access are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that seem to negatively impact pay include Linux, Microsoft Word, and Macintosh. Most people experienced in Computer Hardware Technician also know Microsoft Office.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Technical Support Specialists with a lot of experience do not necessarily enjoy more money. Someone who has worked for fewer than five years earns around $40K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $45K. Computer Technical Support Specialists see a median salary of $50K after reaching one to two decades on the job. As Computer Technical Support Specialists reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $59K.

Pay Difference by Location

National Average: $44,289

Larger city markers indicate a job is popular in that location.

For Computer Technical Support Specialists, San Francisco provides a pay rate that is 35 percent greater than the national average. Computer Technical Support Specialists can also look forward to large paychecks in cities like Minneapolis (+23 percent), San Diego (+17 percent), New York (+13 percent), and Houston (+10 percent). Those in the field find the lowest salaries in San Antonio, 18 percent below the national average. Employers also pay below the national average in Orlando (10 percent lower) and Dallas (3 percent lower).

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$44,000


Skills That Affect Computer Technical Support Specialist Salaries



Microsoft Exchange
up arrow 4%

Microsoft Access
up arrow 1%

Information Technology (IT) Support
0%

National Average
$44,000

Computer Hardware Technician
up arrow 2%

Microsoft Office
up arrow 2%

Network Management / Administration
up arrow 2%

Microsoft SQL Server
up arrow 2%

Internet Information Server (IIS)
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 4%




Linux
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 111 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
2%
1-4 years
36%
5-9 years
24%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 73%
medical benefits
Vision: 61%
dental benefits
None: 17%
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