Computer Technical Support Specialist Salary

Average Computer Technical Support Specialists in the United States make around $47K per year. In the world of Computer Technical Support Specialists, overall income ranges from $30K near the bottom to $68K at the top; this can include more than $6K from bonuses and more than $8K from profit sharing in exceptional cases. Career length and the particular city each impact pay for this group, with the former having the largest influence. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
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$32,834 - $72,943
$33K
$47K
$73K
MEDIAN: $46,924
10%
50%
90%

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$12.48 - $26.93
$12
$18
$27
MEDIAN: $18.43
10%
50%
90%

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$0$72K
Salary $32,834 - $72,943
Bonus $0.00 - $5,847
Profit Sharing $0.00 - $7,553
Commission $2,080
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,099 - $68,157
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 428
Hourly Data $0$46
Hourly Rate $12.48 - $26.93
Overtime $20.94 - $46.26
Annual Data $0$68K
Bonus $0.00 - $5,847
Commission $2,080
Profit Sharing $0.00 - $7,553
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,099 - $68,157
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 364

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United States (change)

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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
  • Troubleshoot all information technology issues, including software, hardware, and networking.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. The most common next step for a Computer Technical Support Specialist is to become a Systems Administrator or a Network System Administrator. The former position pays an additional $13K per year on average, and the latter position pays $9K more per year.

Computer Technical Support Specialist Job Listings

Popular Skills for Computer Technical Support Specialist


Survey takers working as Computer Technical Support Specialists report using a large range of professional skills. Most notably, skills in Cisco Networking, Microsoft Exchange, Information Technology Support, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that seem to negatively impact pay include Microsoft Word, Linux, and Windows Operating System General Use. Those familiar with Computer Hardware Technician also tend to know Microsoft Office.

Pay by Experience Level for Computer Technical Support Specialist

Pay by Experience for a Computer Technical Support Specialist has a positive trend. An entry-level Computer Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 330 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $45,000 based on 225 salaries. An experienced Computer Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $50,000 based on 213 salaries. A Computer Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 68 salaries.

Pay Difference by Location

National Average: $43,295

Larger city markers indicate a job is popular in that location.

For Computer Technical Support Specialists, busy Philadelphia offers a higher-than-average pay rate, 31 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in Minneapolis (+26 percent), New York (+22 percent), San Diego (+20 percent), and Houston (+12 percent). Those in the field find the lowest salaries in Orlando, 8 percent below the national average. Buffalo and Dallas are a couple other places where companies are known to pay below the median — salaries are 8 percent lower and 4 percent lower, respectively.

Computer Technical Support Specialist Reviews

Q: What is it like working as a Computer Technical Support Specialist?

Computer Technical Support Specialist in Denver:
"Stressful at time."
Pros: Building my skill set.
Cons: Could be stressful at time.

Related Job Salaries

Key Stats for Computer Technical Support Specialist

Gender

Female
21 %
Male
79 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 152 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
24%
10-19 years
26%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Technical Support Specialist Salaries

▲34%

▲15%

▲3%

National Average
$43,000

▼7%

Skills That Affect Computer Technical Support Specialist Salaries





Microsoft Access
▲3%



Microsoft SQL Server
▼0%

National Average
$43,000

Internet Information Server (IIS)
▼1%



▼2%



Linux
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 152 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
24%
10-19 years
26%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 72%
vision benefits
Vision: 61%
no benefits
None: 19%
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