Computer Technical Support Specialist Salary (United States)

A Computer Technical Support Specialist earns an average salary of $44,128 per year. A skill in Novell NetWare is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field. Experience has a moderate effect on income for this job.
Computer Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,277 - $65,792
(Median)
30K
36K
44K
54K
66K
MEDIAN: $44,127
10%
25%
50%
75%
90%
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Computer Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.95 - $25.52
(Median)
12
15
18
22
26
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,277 - $65,792  
   
Bonus
$0.00 - $4,865  
Profit Sharing
$408.51 - $5,817  
Commission
$388.84 - $1,233  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,018 - $62,857  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,411
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.95 - $25.52  
   
Overtime
$13.80 - $40.66  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,865  
   
Commission
$388.84 - $1,233  
Profit Sharing
$408.51 - $5,817  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,018 - $62,857  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,411
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Location:
United States (change)
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Job Description for Computer Technical Support Specialist
The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.
Computer Technical Support Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
Common Career Paths for Computer Technical Support Specialist

Computer Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist
Pay by Experience Level for Computer Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
San Francisco
up arrow 50%
up arrow 36%
San Diego
up arrow 27%
Washington
up arrow 21%
Boston
up arrow 21%
Dallas
up arrow 14%
Seattle
up arrow 13%
Chicago
up arrow 5%
National Average
$41,000
Minneapolis
up arrow 1%
Houston
up arrow 4%
San Antonio
up arrow 10%
Rochester
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Computer Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Computer Technical Support Specialist Salaries

Novell NetWare
up arrow 10%
Network Management / Administration
up arrow 4%
Windows NT / 2000 / XP Networking
up arrow 2%
Microsoft Access
up arrow 2%
Linux
up arrow 2%
Computer Hardware Technician
up arrow 2%
Microsoft SQL Server
up arrow 2%
Internet Information Server (IIS)
up arrow 2%
Windows Operating System General Use
up arrow 1%
Microsoft Exchange
up arrow 1%
UNIX
up arrow 1%
National Average
$41,000
Microsoft Office
up arrow 1%
Microsoft Word
up arrow 2%
up arrow 6%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 294 votes.
Gender
Female
20%
female alumni
 
Male
80%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
32%
5-9 years
27%
10-19 years
30%
20 years or more
8%
Common Health Benefits
medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 56% employee benefits None: 16%
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