Computer Technical Support Specialist Salary

Computer Technical Support Specialists in the United States can expect to earn an average of $48K per year. With some bonuses approaching $5K and certain profit sharing proceeds approaching $4K, overall incomes of Computer Technical Support Specialists spread between $31K and $67K depending on individual performance. Residence and years of experience each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction is reported as high by the vast majority of workers. The figures in this rundown are based on the results of PayScale's salary questionnaire.
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$34,102 - $68,855
(Median)
$34K
$48K
$69K
MEDIAN: $47,943
10%
50%
90%

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$13.33 - $27.68
(Median)
$13
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$34,102 - $68,855  
   
Bonus
$0.00 - $4,814  
Profit Sharing
$293.61 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,057 - $67,191  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 415
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$13.33 - $27.68  
   
Overtime
$15.03 - $44.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,814  
   
Profit Sharing
$293.61 - $4,122  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$31,057 - $67,191  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 300
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Though some Computer Technical Support Specialists move into positions like Information Technology Project Manager (where the average salary is $86K), this progression is not the norm. Computer Technical Support Specialists typically move into roles as Network System Administrators or Systems Administrators, and those positions pay $7K more and $10K more, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Survey results imply that Computer Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in Cisco Networking, Microsoft Exchange, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 4 percent and 10 percent. Skills that seem to negatively impact pay include HTML, Linux, and Microsoft Word. Those proficient in Windows Operating System General Use are, more often than not, also skilled in Computer Hardware Technician and Windows NT / 2000 / XP Networking. Most people experienced in Microsoft Office also know Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Technical Support Specialists with a rich background of experience are typically rewarded with larger paychecks. Workers with less than five years' experience earn around $40K on average, and those who have five to 10 years under their belts see a higher median salary of $46K. Computer Technical Support Specialists with one to two decades of relevant experience report an average salary of approximately $50K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $61K.

Pay Difference by Location

National Average: $44,885

Larger city markers indicate a job is popular in that location.

San Francisco offers some of the highest pay in the country for Computer Technical Support Specialists, 34 percent above the national average. Computer Technical Support Specialists will also find cushy salaries in New York (+17 percent), San Diego (+17 percent), Dallas (+11 percent), and Houston (+10 percent). In San Antonio, salaries are 19 percent below the national average and represent the lowest-paying market. Employers in Jacksonville and Minneapolis also lean toward paying below-median salaries (18 percent lower and 6 percent lower, respectively).

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$45,000


Skills That Affect Computer Technical Support Specialist Salaries



Network Management / Administration
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 3%

Computer Hardware Technician
up arrow 1%

Macintosh
0%

SQL
0%

National Average
$45,000

Windows Operating System General Use
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft SQL Server
up arrow 3%

Internet Information Server (IIS)
up arrow 5%


Linux
up arrow 9%

up arrow 14%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.

Gender

Female
20 %
Male
80 %

Years of Experience

Less than 1 year
4%
1-4 years
31%
5-9 years
25%
10-19 years
31%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 72%
medical benefits
Vision: 61%
dental benefits
None: 15%
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