Computer Technical Support Specialist Salary

Computer Technical Support Specialists in the United States can expect to earn an average of $47K per year. Total cash earnings of Computer Technical Support Specialists range from $30K on the low end to $65K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $5K and $4K, respectively. Geography and career duration each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction for Computer Technical Support Specialists is high. The vast majority of Computer Technical Support Specialists (81 percent) survey respondents are men. Respondents to the PayScale salary survey provided the data for this report.
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$33,471 - $66,537
(Median)
$33K
$47K
$67K
MEDIAN: $46,808
10%
50%
90%

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$12.76 - $27.08
(Median)
$13
$19
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$33,471 - $66,537  
   
Bonus
$0.00 - $4,500  
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,237 - $64,893  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 381
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.76 - $27.08  
   
Overtime
$13.09 - $42.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,500  
   
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,237 - $64,893  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 308
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Job Description for Computer Technical Support Specialist

A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.

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Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. Computer Technical Support Specialists moving up in their careers tend to step into positions as Network System Administrators or Information Technology Managers. The median paychecks in those roles are $7K higher and $32K higher, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Survey results imply that Computer Technical Support Specialists deploy a deep pool of skills on the job. Most notably, skills in Cisco Networking, Macintosh, Network Management / Administration, and Computer Hardware Technician are correlated to pay that is above average, with boosts between 3 percent and 14 percent. Skills that are correlated to lower pay, on the other hand, include HTML, Linux, and Microsoft Word. For most people, competency in Microsoft Office indicates knowledge of Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Computer Technical Support Specialists, experience and pay levels seem to be correlated; more years in the business generally lead to more money. People who have worked for fewer than five years bring home $39K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $45K. Computer Technical Support Specialists claiming one to two decades of experience make an estimated median of $49K. Survey participants who have worked for more than two decades report bringing in $58K on average.

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$44,000


Skills That Affect Computer Technical Support Specialist Salaries


Macintosh
up arrow 4%

Network Management / Administration
up arrow 3%

Computer Hardware Technician
up arrow 3%

Microsoft Exchange
up arrow 3%

SQL
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Access
up arrow 1%

Windows Operating System General Use
0%

National Average
$44,000

Microsoft Office
up arrow 1%

Microsoft SQL Server
up arrow 1%

Internet Information Server (IIS)
up arrow 3%


Linux
up arrow 7%

HTML
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 147 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
3%
1-4 years
30%
5-9 years
26%
10-19 years
33%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 73%
vision benefits Vision: 58% employee benefits None: 14%
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