Computer Technical Support Specialist Salary
Job Description for Computer Technical Support Specialist
A computer technical support specialist is an employee who diagnoses and troubleshoots hardware and software problems for other employees or consumers. Almost any midsized company that relies on computers will typically require tech support specialists to assist employees who operate them, so that business operations maintain peak efficiency. Companies that manufacture or sell software, computers, and/or components will also have technical support specialists. These specialists help customers with installing and operating their computers and software.Read More...
Many technical support specialists will work as part of an information technology or information services department in a larger company or organization. These business entities typically may have anywhere from dozens to thousands of employee users handling a variety of functions through computer technology. In this career path, the technical support specialist will typically be required to log tech support calls from employees. He or she will then work with them through a variety of step-by-step procedures to attempt to solve difficulties. If the tech support person is in the same building or campus as the employee, the specialist can make an onsite visit and work to diagnose and repair or replace hardware and software as needed.
To work as a computer technical support specialist, a person must typically have a strong educational background in the IT field. While a degree may not be required by some employers, most job candidates will find that the certifications in various computer disciplines do require at least some post-secondary training at a technical school or community college.
Computer Technical Support Specialist Tasks
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
Common Career Paths for Computer Technical Support Specialist
Computer Technical Support Specialists who advance into the role of an Information Technology Project Manager are fairly uncommon. Information Technology Project Managers on average earn $86K per year. Systems Administrators or Network System Administrators are common next-step roles for Computer Technical Support Specialists moving up in their careers; annual pay for Systems Administrators is $11K higher on average, and it's $8K higher for Network System Administrators.
Technical Support Specialist Job Listings
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Popular Skills for Computer Technical Support Specialist
Computer Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in Windows NT / 2000 / XP Networking, Cisco Networking, Microsoft Exchange, and Microsoft Access are correlated to pay that is above average, with boosts between 4 percent and 8 percent. Skills that seem to negatively impact pay include Linux, Microsoft Word, and Macintosh. Most people experienced in Computer Hardware Technician also know Microsoft Office.
Pay by Experience Level for Computer Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Computer Technical Support Specialists with a lot of experience do not necessarily enjoy more money. Someone who has worked for fewer than five years earns around $40K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $45K. Computer Technical Support Specialists see a median salary of $50K after reaching one to two decades on the job. As Computer Technical Support Specialists reach more than two decades on the job, compensation remains commensurate with experience; the average pay in this group is $59K.
Pay Difference by Location
For Computer Technical Support Specialists, San Francisco provides a pay rate that is 35 percent greater than the national average. Computer Technical Support Specialists can also look forward to large paychecks in cities like Minneapolis (+23 percent), San Diego (+17 percent), New York (+13 percent), and Houston (+10 percent). Those in the field find the lowest salaries in San Antonio, 18 percent below the national average. Employers also pay below the national average in Orlando (10 percent lower) and Dallas (3 percent lower).