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Computer Technical Support Specialist Salary

Average Computer Technical Support Specialists in the United States make around $46K per year. In the world of Computer Technical Support Specialists, overall cash allowance can occasionally include more than $5K from bonuses and, in some exceptional cases, $4K from profit sharing, causing incomes to vary widely between $30K and $65K. Location and career duration each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most workers in this position report high levels of job satisfaction. The vast majority of Computer Technical Support Specialists (82 percent) who took the survey are men. The information for this snapshot was generated by responses to the PayScale salary survey.
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$32,835 - $66,852
(Median)
$33K
$46K
$67K
MEDIAN: $45,941
10%
50%
90%

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$12.51 - $27.18
(Median)
$13
$18
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,835 - $66,852  
   
Bonus
$0.00 - $4,810  
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,846 - $65,043  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 400
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.51 - $27.18  
   
Overtime
$13.18 - $42.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,810  
   
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,846 - $65,043  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 325
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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.


Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists who advance into the role of an Information Technology Project Manager are fairly uncommon. Information Technology Project Managers on average earn $86K per year. Computer Technical Support Specialists most often move into positions as Network System Administrators or Information Technology Managers; those groups report median salaries that are $8K higher and $33K higher, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Computer Technical Support Specialists seem to require a rather large skill set. Most notably, skills in Cisco Networking, Macintosh, Computer Hardware Technician, and Network Management / Administration are correlated to pay that is above average, with boosts between 5 percent and 14 percent. Skills that seem to negatively impact pay include HTML, Linux, and Microsoft Word. Most people familiar with Microsoft Office also know Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Technical Support Specialists with a rich background of experience are typically rewarded with larger paychecks. The median compensation for relatively untried workers is $38K; in the five-to-10 year group, it's higher at around $44K. The average pay reported by folks with 10 to 20 years of experience is around $48K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $61K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

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Experience Affects Computer Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Computer Technical Support Specialist Salaries




Network Management / Administration
up arrow 4%

SQL
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 1%

Microsoft Exchange
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft SQL Server
0%

National Average
$43,000

Microsoft Office
up arrow 2%

Internet Information Server (IIS)
up arrow 2%

Microsoft Word
up arrow 4%

Linux
up arrow 5%

HTML
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 159 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
25%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 57% employee benefits None: 14%
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