Computer Technical Support Specialist Salary (United States)

A typical Computer Technical Support Specialist in the United States can expect to take home roughly $41,402 per year. The top of the range reaches $62,840 per year, and the bottom approaches $28,174. Total cash income, which bottoms out near $30,286 and peaks near $66,143, incorporates potential for more than $4,858 from bonuses and close to $4,069 from profit sharing in exceptional cases. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Medical and dental benefits are awarded to most, and more than half earn vision coverage. There are far more male Computer Technical Support Specialists than women, making up 80 percent of those in this profession. The majority of workers are highly satisfied with their job. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,286 - $66,143
(Median)
30K
36K
44K
54K
66K
MEDIAN: $44,141
10%
25%
50%
75%
90%
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Computer Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.06 - $25.54
(Median)
12
15
18
22
26
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,286 - $66,143  
   
Bonus
$0.00 - $4,858  
Profit Sharing
$300.00 - $4,069  
Commission
$225.00 - $1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,174 - $62,840  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 646
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.06 - $25.54  
   
Overtime
$14.61 - $40.40  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,858  
   
Commission
$225.00 - $1,500  
Profit Sharing
$300.00 - $4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,174 - $62,840  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 535
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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.
Computer Technical Support Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist

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Though not the most common occurrence, Computer Technical Support Specialists who become IT Project Managers earn an extra $44K per year. Computer Technical Support Specialists moving up in their career tend to step into positions as Network System Administrators or Information Technology (IT) Managers, where paychecks increase by $9,799 or $34K per year.

Computer Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist

Computer Technical Support Specialists seem to require a rather large skill set. Most notably, skills in Cisco Networking, Microsoft SQL Server, Network Management / Administration, and Macintosh are correlated to pay that is above average, with boosts of 10 percent, 5 percent, 5 percent, and 5 percent, respectively. Skills that are correlated to lower pay, on the other hand, include HTML and Microsoft Word. Those proficient in Microsoft Office are, more often than not, also skilled in Windows Operating System General Use and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Computer Technical Support Specialists with less experience do not necessarily bring home smaller paychecks. In fact, experience in this field tends to have little impact on salary. After five to 10 years, compensation can go from $37K to $42K. After 10 to 20 years, salary hovers around $47K. After 20 years of work in the field, Computer Technical Support Specialists typically earn $55K and go on to enjoy (slight) increases in earnings. Experienced employees who have 10-20 years of experience make up around one third of the workforce; inexperienced individuals who have been working for less than one year comprise less than five, and senior people with more than 20 years under their belt fill out the remaining less than 10. Most employees in this workforce have between one and nine years of experience; more than half of those surveyed fall within this distribution.

Pay Difference By Location

San Francisco
up arrow 54%
New York
up arrow 31%
San Diego
up arrow 27%
Dallas
up arrow 15%
Minneapolis
0%
National Average
$41,000
Houston
up arrow 2%
San Antonio
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
San Francisco is home to an above-average pay rate for Computer Technical Support Specialists, 54 percent higher than the national average. Computer Technical Support Specialists will also find cushy salaries in New York (+31 percent) and San Diego (+27 percent). With compensation 11 percent below the national average, San Antonio is not known for hefty paychecks and actually represents the lowest-paying market.

Related Job Salaries

Experience Affects Computer Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Computer Technical Support Specialist Salaries

Microsoft SQL Server
up arrow 5%
Computer Hardware Technician
up arrow 4%
Macintosh
up arrow 4%
Internet Information Server (IIS)
up arrow 3%
Microsoft Access
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Windows Operating System General Use
0%
Microsoft Exchange
0%
Linux
0%
National Average
$41,000
Microsoft Office
up arrow 2%
UNIX
up arrow 2%
Microsoft Word
up arrow 3%
HTML
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 257 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
3%
1-4 years
33%
5-9 years
26%
10-19 years
30%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 72%
vision benefits Vision: 57% employee benefits None: 15%
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