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Computer Technical Support Specialist Salary

The average Computer Technical Support Specialist in the United States earns approximately $46K annually. Cash earnings for Computer Technical Support Specialists — which occasionally include more than $5K from bonuses and more than $4K from profit sharing — stretch from around $30K to approximately $65K. Location is the biggest factor affecting pay for this group, followed by career length. The vast majority of Computer Technical Support Specialists (82 percent) survey respondents are men. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. Job satisfaction is high and work is enjoyable for most Computer Technical Support Specialists. This report is based on answers to PayScale's salary questionnaire.
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$32,752 - $66,447
(Median)
$33K
$46K
$66K
MEDIAN: $45,831
10%
50%
90%

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$12.56 - $27.09
(Median)
$13
$18
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,752 - $66,447  
   
Bonus
$0.00 - $4,810  
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,717 - $64,652  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 406
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$12.56 - $27.09  
   
Overtime
$13.28 - $42.03  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,810  
   
Profit Sharing
$150.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,717 - $64,652  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 331

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United States (change)


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Job Description for Computer Technical Support Specialist

The chief objective of a computer technical support specialist is to see to the information technology needs of the company. Their goal is to contribute to a reliable, and secure company IT infrastructure. The support specialist will be responsible for setting up computers, basic hardware maintenance, and the installation of new software and software updates as well as the configuration of servers within the entire company as well as individual departments. They will be required to handle any and all troubleshooting required by company employees, helping to remove and protect against viruses. Work is not limited to desktop computers, and may also include laptop, and PDA maintenance. Specialists are responsible not only for individual computing needs, but for the overall quality of the company network. They may be responsible for procuring new hardware, including that which is required by individual users, or to improve the overall quality of the company's IT system. Specialists may also help to create and maintain departmental websites, and the company's external and internal websites. They should keep abreast of new developments in technology, keeping in mind the needs of the company's various departments. They should consider any opportunities that become available that may help to make the company's network and computing more effective and efficient. In addition, the specialist must keep in mind the security of the company network. It is important that they safeguard sensitive information, developing and implementing policies that will help other employees to take the necessary precautions to protect sensitive company data.


Computer Technical Support Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Computer Technical Support Specialist


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Computer Technical Support Specialists who advance into the role of an Information Technology Project Manager are fairly uncommon. Information Technology Project Managers on average earn $86K per year. When Computer Technical Support Specialists are ready for the next step in their careers, they often become Network System Administrators or Information Technology Managers. Those roles pay an additional $8K and $33K, respectively.

Technical Support Specialist Job Listings

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Popular Skills for Computer Technical Support Specialist


Survey results imply that Computer Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in Cisco Networking, Macintosh, Computer Hardware Technician, and Network Management / Administration are correlated to pay that is above average, with boosts between 5 percent and 14 percent. At the other end of the pay range are skills like HTML, Linux, and Microsoft Word. Those proficient in Microsoft Office are, more often than not, also skilled in Windows NT / 2000 / XP Networking and Computer Hardware Technician.

Pay by Experience Level for Computer Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Computer Technical Support Specialists generally obtain higher compensation for more plentiful past experience. Relatively untried employees who have less than five years' experience have a median salary of $38K. Those who have been around for five to 10 years can expect to take home more — $44K on average. For Computer Technical Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $48K. Computer Technical Support Specialists who have spent more than 20 years on the job report earning a significantly higher median of $60K.

Related Job Salaries

 
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United States (change)

Experience Affects Computer Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Computer Technical Support Specialist Salaries




Network Management / Administration
up arrow 4%

SQL
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Windows Operating System General Use
up arrow 1%

Microsoft Access
up arrow 1%

Microsoft SQL Server
up arrow 1%

National Average
$43,000

Microsoft Exchange
up arrow 1%

Internet Information Server (IIS)
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft Word
up arrow 4%

Linux
up arrow 5%

HTML
up arrow 10%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 161 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
3%
1-4 years
31%
5-9 years
25%
10-19 years
32%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 57% employee benefits None: 14%
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