Concierge Manager Salary
Pay for Concierge Managers in the United States sits in the ballpark of $47K annually. This field is filled with high levels of job satisfaction; most Concierge Managers are happy with their jobs. Concierge Managers survey participants are largely women, dominating at 67 percent. Health benefits are not enjoyed by everyone in this line of work, and slightly less than a third lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by close to one-half. The data for this synopsis comes from respondents who took the PayScale salary survey.
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|Salary||$30,948 - $67,660|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$28,855 - $63,616|
© PayScale, Inc. @ www.payscale.com
|Hourly Rate||$11.11 - $25.34|
|Total Pay (||$28,855 - $63,616|
Job Description for Concierge Manager
Concierges are hospitality workers typically found in hotels, resorts, apartment complexes, and even shopping malls. They work to provide detailed information and assistance to customers and guests and also supervise a concierge staff, either in a single location or across multiple hotels or malls within a close geographic area. They generally provide continuing education and up-to-date information to concierge teams and also hire, train, and provide performance feedback and reviews while ensuring that all concierges meet and exceed standards of service.Read More...
Concierges are commonly employed in hotels and resorts to provide guidance to guests on everything from amenities to places of interest, dining ideas, and traffic information. Concierge managers typically interview, hire, and train these employees, and some managers may also work concierge shifts themselves. The manager works to help the concierges understand and execute the concepts of hospitality, and the manager and his/her staff are often the personnel “face” of hotels, malls, and other businesses which must provide guest-forward service at all times.
In many situations, concierge managers also help to establish systems and rules for the concierge team, which can involve procedures for signing in guest packages and deliveries or implementing security measures as necessary. The concierge manager must also provide ongoing information regarding issues that may affect the customer's experience, from traffic and construction details to new store and restaurant openings in the area.
Most companies which hire concierge managers value practical experience and demonstrated hospitality standards above all else for this position, and an associate's or bachelor's degree in hospitality is generally required. Concierge managers must also be organized and efficient for scheduling, staffing, and managing labor budgets. They typically work during regular weekly business hours, and some may need to be on-call at all times in case of emergency.
Concierge Manager Tasks
- Welcome and serve clients, answering questions and referring them to resources.
- Support special events.
- Create, update, analyze, and justify budget.
- Resolve client issues and make suggestions to improve their experience.
- Train and mentor staff.
Pay by Experience Level for Concierge Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average beginner in this position makes around $39K, but folks who have been around for five to 10 years see a markedly higher median salary of $46K. Concierge Managers see a median salary of $49K after reaching one to two decades on the job. Concierge Managers who claim more than two decades of experience actually make somewhat smaller average paychecks of $42K.
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