Concierge Manager Salary
The average Concierge Manager in the United States can expect to rake in roughly $47K annually. Job satisfaction for Concierge Managers is extremely high. Although close to one-fourth lack health benefits of any kind, a strong majority do enjoy medical insurance, and a majority get dental coverage, too. Concierge Managers survey participants are largely women, dominating at 67 percent. The data for this synopsis comes from respondents who took the PayScale salary survey.
|Salary||$31,200 - $68,686|
|Total Pay (||$29,120 - $64,564|
|Hourly Rate||$11.72 - $24.79|
|Total Pay (||$29,120 - $64,564|
Job Description for Concierge Manager
Concierges are hospitality workers typically found in hotels, resorts, apartment complexes, and even shopping malls. They work to provide detailed information and assistance to customers and guests and also supervise a concierge staff, either in a single location or across multiple hotels or malls within a close geographic area. They generally provide continuing education and up-to-date information to concierge teams and also hire, train, and provide performance feedback and reviews while ensuring that all concierges meet and exceed standards of service.Read More...
Concierges are commonly employed in hotels and resorts to provide guidance to guests on everything from amenities to places of interest, dining ideas, and traffic information. Concierge managers typically interview, hire, and train these employees, and some managers may also work concierge shifts themselves. The manager works to help the concierges understand and execute the concepts of hospitality, and the manager and his/her staff are often the personnel “face” of hotels, malls, and other businesses which must provide guest-forward service at all times.
In many situations, concierge managers also help to establish systems and rules for the concierge team, which can involve procedures for signing in guest packages and deliveries or implementing security measures as necessary. The concierge manager must also provide ongoing information regarding issues that may affect the customer's experience, from traffic and construction details to new store and restaurant openings in the area.
Most companies which hire concierge managers value practical experience and demonstrated hospitality standards above all else for this position, and an associate's or bachelor's degree in hospitality is generally required. Concierge managers must also be organized and efficient for scheduling, staffing, and managing labor budgets. They typically work during regular weekly business hours, and some may need to be on-call at all times in case of emergency.
Concierge Manager Tasks
- Welcome and serve clients, answering questions and referring them to resources.
- Support special events.
- Create, update, analyze, and justify budget.
- Resolve client issues and make suggestions to improve their experience.
- Train and mentor staff.
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Pay by Experience Level for Concierge Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $38K, but survey participants with five to 10 years of experience earn a significantly higher median of $46K. For Concierge Managers, 10 to 20 years of experience on the job amounts to an average salary of $50K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Concierge Managers report making only $42K on average.
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