Slightly less than three-fifths of Collections Supervisors in the United States have been in the field for more than 10 years. Pay can fall anywhere from $36K to $70K per year, but median earnings come to around $51K annually. Geographic location is the biggest factor affecting pay for this group, followed by years of experience. Most receive medical and dental insurance and a strong majority get vision insurance. Most Collections Supervisors survey respondents are women (71 percent). Most Collections Supervisors report high levels of job satisfaction. The data for this synopsis comes from respondents who took the PayScale salary survey.

$38,048 - $68,831
(Median)
$38K
$51K
$69K
MEDIAN: $50,743
10%
50%
90%

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$14.66 - $23.67
(Median)
$15
$20
$24
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Salary
$38,048 - $68,831  
   
Bonus
$1,011 - $11,461  
Profit Sharing
$3,400  
Commission
$7,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,261 - $69,596  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 369
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$14.66 - $23.67  
   
Overtime
$22.22 - $47.93  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$1,011 - $11,461  
   
Commission
$7,600  
Profit Sharing
$3,400  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,261 - $69,596  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 89
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Job Description for Credit / Collections Supervisor

A credit and collections supervisor is responsible for managing all aspects of a company's activities involving credit given to clients and customers, with a strong focus on collecting payments on delinquent accounts. The supervisor's main task is to oversee the credit and collection department by providing motivation, strategy, and direction to staff to meet the company's collection needs.

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Credit / Collections Supervisor Tasks

  • Calculate monthly, quarterly, and annual reports for individual and all accounts
  • Identify and review metrics for write-offs, credit limits, repayment plans and service levels.
  • Manage the credit, collections, and billing process, and supervise staff.
  • Establish and monitor customer credit lines, reporting on them to internal and legal teams.

Common Career Paths for Credit / Collections Supervisor


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Collections Supervisors who go on to become National Credit Managers may see their salaries climb quite a bit. Median pay for National Credit Managers is $72K annually. Becoming a Collections Manager or a Credit Manager is a common transition from a Collections Supervisor role.

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Popular Skills for Credit / Collections Supervisor


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Bilingual, Operations Management, Financial Analysis, and Credit Control are correlated to pay that is above average, with boosts between 9 percent and 12 percent. Skills that pay less than market rate include Billing. The majority of those who know Collections also know Credit Control and Negotiation. Most people who know Customer Service also know Negotiation and Credit Control.

Pay by Experience Level for Credit / Collections Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Collections Supervisors, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Collections Supervisors in the early stages of their careers take home approximately $47K on average. The average for people in the five-to-10 year group is only a little larger at $48K. Collections Supervisors bring in $52K after working for 10 to 20 years. Veterans who have acquired more than 20 years report a median income of $55K, which is generally higher than the pay reported by other tenure groups.

Related Job Salaries

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Experience Affects Credit / Collections Supervisor Salaries



National Average
$50,000



Skills That Affect Credit / Collections Supervisor Salaries

Bilingual
up arrow 12%

Operations Management
up arrow 10%



Microsoft Excel
up arrow 7%

Negotiation
up arrow 3%

Accounts Receivable
up arrow 1%

Team Leadership
0%

National Average
$50,000

bill collections
up arrow 1%

Customer Service
up arrow 2%

Collections
up arrow 3%

Billing
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 80 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
0%
1-4 years
19%
5-9 years
23%
10-19 years
36%
20 years or more
21%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 83%
medical benefits
Vision: 71%
dental benefits
None: 9%
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