A credit and collections supervisor is responsible for managing all aspects of a company's activities involving credit given to clients and customers, with a strong focus on collecting payments on delinquent accounts. The supervisor's main task is to oversee the credit and collection department by providing motivation, strategy, and direction to staff to meet the company's collection needs.
Credit / Collections Supervisor Tasks
Calculate monthly, quarterly, and annual reports for individual and all accounts
Identify and review metrics for write-offs, credit limits, repayment plans and service levels.
Manage the credit, collections, and billing process, and supervise staff.
Establish and monitor customer credit lines, reporting on them to internal and legal teams.