Customer account managers are an integral part of customer service operations in many organizations. Because of this variety of industries that employ customer account managers, the precise duties of these professionals vary. However, generally, these managers oversee an organization's customer service operations to ensure that customers have high-quality experiences with the company, so that they continue to make purchases or use its services. These individuals may also oversee other individuals servicing client accounts, providing guidance, advice and feedback to subordinates.
Customer Account Manager Tasks
Develop new business opportunities with existing clients by promoting company products and services.
Improve customer satisfaction by improving responsiveness and anticipating customer needs.
Help on-board new clients and provide customer service to assigned customer accounts.