Emergency response coordinators work for companies which provide emergency response services, which may include ambulances/recovery crew and connections to the fire department, police department, and other public agencies.
Emergency response coordinators generally work with losses from large businesses and corporations or provide assistance to municipalities when disasters strike. Customer service skills are valuable in this position, especially when dealing with upset clients who have experienced serious losses. Emergency response coordinators also oversee groups of emergency response personnel; because this is a management position, these coordinators may perform basic management duties and be expected to provide motivation and direction to personnel.
Those in this position should maintain communication with law enforcement agencies to develop plans and bring them to realization when they are needed. They may also be responsible for creating general procedures for emergency responses, procuring relevant supplies, and dispatching staff when necessary.
Record-keeping skills are important in this position in order to adequately document reports of situations and their results. Emergency response coordinators may also be expected to work with outside organizations to generate donations and distribute them to the correct departments or parties. Those in this position are often expected to personally appear and assist in efforts in emergency situations.
Because this is a management position, emergency response coordinators are generally expected to have prior experience in humanitarian assistance and management of programs and grants. A bachelor’s degree in a relevant field is often a minimum requirement, as well.
Emergency Response Coordinator Tasks
Develop and maintain liaisons with public departments and similar entities in order to facilitate plan development.
Prepare emergency plans and procedures.
Provide disaster preparedness training.
Coordinate disaster response or crisis management activities.