A field application engineer combines technical expertise with knowledge of sales techniques to improve sales and set new organizational objectives. Day-to-day tasks performed by these engineers include maintaining relationships with consultants, sub-contractors, inspectors, and potential clients on a regular basis. They also have to be capable of pitching their company, helping to grow sales and spread awareness. Internally, the field application engineer needs to audit and review protocols and procedures to ensure they are optimal for promoting growth in sales.
Field Application Engineer Tasks
Document emerging customer needs and potential products.
Troubleshoot, resolve, and update documentation and records to resolve problems.
Listen to, analyze, and respond to customer service requests.
Train customers on products during and after purchase.