Get a Salary Report for



- Compare Your Salary
- Evaluate a Job Offer


- Price a New Hire
- Give a Raise



- Benchmark Jobs
- Create a Comp Plan

Help Desk Coordinator Salary (United States)

Close to one-half of Help Desk Coordinators report less than five years' experience, making for a field full of relatively fresh workers who earn around $40K per year on average. Final cash compensation to Help Desk Coordinators varies from around $28K to approximately $52K; choice pay grades include potential for bonuses and profit sharing as high as $4K and $5K, respectively. Medical benefits are awarded to a solid majority, and a fair portion earn dental coverage. There are more male Help Desk Coordinators than female, making up 66 percent of individuals in this profession. Job satisfaction for Help Desk Coordinators is high. This synopsis is derived from the responses of individuals who took PayScale's salary survey.
Help Desk Coordinator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,146 - $52,031
(Median)
30K
40K
47K
52K
MEDIAN: $40,057
10%
50%
75%
90%
Add this chart to your site: 640px    300px
Help Desk Coordinator Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.02 - $23.13
(Median)
12
15
18
21
23
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$30,146 - $52,031  
   
Bonus
$0.00 - $3,854  
Profit Sharing
$20.13 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,583 - $51,831  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 153
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.02 - $23.13  
   
Overtime
$17.83 - $37.36  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,854  
   
Profit Sharing
$20.13 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,583 - $51,831  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 135
Is Help Desk Coordinator your job title? Get a personalized salary report!
Location:
Years in Field/Career:
Location:
Years in Field/Career:
United States (change)

Job Description for Help Desk Coordinator

Help desk coordinators assist with the technical support of a company's products and services. Help desk coordinators receive incoming support requests from customers or internal employees regarding concerns about their equipment or software. They troubleshoot problems over the phone, in person or online to resolve issues in a timely and efficient manner. Strong customer service skills are required as help desk coordinators regularly communicate with clients or employees as a primary function of their job. They will also report resolutions or escalate issues that cannot be resolved within the resources of the help desk. Help desk coordinators typically work with other technical personnel within the company to coordinate efforts. They follow procedures and policies specific to their company to ensure compliance with laws and budgeting restraints. They may maintain company-wide software like anti-virus programs, networking components, enterprise software, sales software, and office management software, as well as any equipment relevant to technical tasks. Help desk coordinators can also be responsible for assisting with new software or equipment changes throughout the organization.
Read More...
Help Desk Coordinator Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Computer Help Desk Representative Job Listings

Search for more jobs:
job title / company
location

Popular Skills for Help Desk Coordinator

Help Desk Coordinators generally report applying a varied skill set to their work. Most notably, skills in Help Desk / Desktop Support , A+, Windows Operating System General Use, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Excel and Microsoft Word. Those educated in Help Desk / Desktop Support tend to be well versed in Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support (Tier 2). The majority of those who know Microsoft Office also know Help Desk / Desktop Support (Tier 2).

Related Job Salaries

Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -

Experience Affects Help Desk Coordinator Salaries

National Average
$39,000

Skills That Affect Help Desk Coordinator Salaries

A+
up arrow 4%
Windows Operating System General Use
up arrow 2%
Help Desk / Desktop Support (Tier 1)
0%
National Average
$39,000
Help Desk / Desktop Support
up arrow 3%
Microsoft Office
up arrow 3%
Microsoft Word
up arrow 6%
Microsoft Excel
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 79 votes.

Gender

Female
34%
female alumni
 
Male
66%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 88% dental benefits Dental: 78%
vision benefits Vision: 58% employee benefits None: 11%