A Help Desk Coordinator earns an average salary of $39,874 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Help Desk Coordinator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,919 - $52,180
(Median)
30K
40K
46K
52K
MEDIAN: $39,874
10%
50%
75%
90%
Add this chart to your site
Help Desk Coordinator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.70 - $23.25
(Median)
12
14
18
20
23
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$29,919 - $52,180  
   
Bonus
$0.00 - $4,077  
Profit Sharing
$260.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,390 - $52,208  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 319
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.70 - $23.25  
   
Overtime
$15.48 - $36.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,077  
   
Profit Sharing
$260.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,390 - $52,208  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 319
Is Help Desk Coordinator your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Help Desk Coordinator Job Listings

Search for more jobs:
job title / company
location
Job Description for Help Desk Coordinator
Help desk coordinators assist with the technical support of a company's products and services. Help desk coordinators receive incoming support requests from customers or internal employees regarding concerns about their equipment or software. They troubleshoot problems over the phone, in person or online to resolve issues in a timely and efficient manner. Strong customer service skills are required as help desk coordinators regularly communicate with clients or employees as a primary function of their job. They will also report resolutions or escalate issues that cannot be resolved within the resources of the help desk. Help desk coordinators typically work with other technical personnel within the company to coordinate efforts. They follow procedures and policies specific to their company to ensure compliance with laws and budgeting restraints. They may maintain company-wide software like anti-virus programs, networking components, enterprise software, sales software, and office management software, as well as any equipment relevant to technical tasks. Help desk coordinators can also be responsible for assisting with new software or equipment changes throughout the organization.
Read More...
Help Desk Coordinator Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
Popular Skills for Help Desk Coordinator
Pay by Experience Level for Help Desk Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Help Desk Coordinator Salaries

Late-Career
up arrow 17%
National Average
$39,000

Skills That Affect Help Desk Coordinator Salaries

A+
up arrow 5%
Help Desk / Desktop Support (Tier 2)
up arrow 4%
Windows Operating System General Use
up arrow 1%
Help Desk / Desktop Support (Tier 1)
0%
National Average
$39,000
Microsoft Office
up arrow 4%
Microsoft Excel
up arrow 8%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 72 votes.
Gender
Female
34%
female alumni
 
Male
66%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
45%
5-9 years
29%
10-19 years
18%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 88% dental benefits Dental: 79%
vision benefits Vision: 58% employee benefits None: 11%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -