Help Desk Coordinator Salary
|Salary||$30,059 - $55,861|
|Bonus||$0.00 - $4,949|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$30,444 - $55,606|
|Hourly Rate||$14.36 - $25.32|
|Overtime||$19.92 - $39.87|
|Bonus||$0.00 - $4,949|
|Total Pay (||$30,444 - $55,606|
Job Description for Help Desk Coordinator
Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.Read More...
It is important that these coordinators provide motivation and direction to their teams, as some may need to administer training materials and speak in front of small or large audiences. When there are gaps in employee knowledge, these coordinators should try to fill them, as well as perform periodic and random audits to ensure that the help desk employees are providing good customer service. Coordinators may also be responsible for resolving issues with customer complaints; when questions cannot be answered by the help desk staff, the coordinator may take over, so strong knowledge of the company's offerings is essential in this position.
Some help desk jobs may be more technical than others and many deal with information technology (IT) issues, so it is recommended that aspiring help desk coordinators maintain advanced technical knowledge. Strong report-writing skills are also important, as these coordinators periodically report performance metrics to upper management. Because this is job entails multiple responsibilities, the abilities to multitask and work well under pressure are essential.
Help Desk Coordinator Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Popular Skills for Help Desk Coordinator
Survey results suggest that Help Desk Coordinators use a fairly large toolkit of professional skills. Most notably, skills in Customer Service, Help Desk / Desktop Support, Windows Operating System General Use, and A+ are correlated to pay that is above average, with boosts between 5 percent and 20 percent. Skills that seem to negatively impact pay include Microsoft Word, Help Desk / Desktop Support, and Windows NT / 2000 / XP Networking. It is often found that people who know Help Desk / Desktop Support are also skilled in Help Desk / Desktop Support (Tier 2) and Microsoft Office.
Pay by Experience Level for Help Desk Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Folks with fewer than five years of experience take home $38K on average, and those who have worked for five to 10 years see a bigger median salary of $42K. Help Desk Coordinators who work for 10 to 20 years in their occupation tend to earn about $48K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $43K by contrast.
Help Desk Coordinator Reviews
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Key Stats for Help Desk Coordinator
Rated 5 out of 5
based on 28 votes.