Help Desk Coordinator Salary

Help Desk Coordinators aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $40K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Male Help Desk Coordinators are more prevalent than women among those who took the survey — 69 percent of professionals. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The majority of Help Desk Coordinators claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$30,198 - $55,293
(Median)
$30K
$40K
$55K
MEDIAN: $40,136
10%
50%
90%

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$11.96 - $23.00
(Median)
$12
$18
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$30,198 - $55,293  
   
Bonus
$0.00 - $3,000  
Profit Sharing
$700 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,244 - $53,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 148
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.96 - $23.00  
   
Overtime
$15.71 - $34.93  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,000  
   
Profit Sharing
$700 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,244 - $53,388  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 118
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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

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Popular Skills for Help Desk Coordinator


Survey results show that Help Desk Coordinators use a fair number of skills. Most notably, skills in Help Desk / Desktop Support, A+, Windows Operating System General Use, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Excel, Microsoft Word, and Microsoft Office. Most people who know Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 2) and Microsoft Office.

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Experience Affects Help Desk Coordinator Salaries



National Average
$39,000


Skills That Affect Help Desk Coordinator Salaries


Windows Operating System General Use
up arrow 2%

A+
up arrow 2%

National Average
$39,000

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 1%

Help Desk / Desktop Support
up arrow 3%

Microsoft Office
up arrow 5%

Microsoft Word
up arrow 6%

Microsoft Excel
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
5%
1-4 years
47%
5-9 years
27%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 58% employee benefits None: 12%
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