Help Desk Coordinator Salary

It's impossible to make it big as a Help Desk Coordinators in the United States; the average employee scrapes together only around $40K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The majority of Help Desk Coordinators (65 percent) who took the survey are men. Most workers in this position report high levels of job satisfaction. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$30,273 - $55,785
(Median)
$30K
$40K
$56K
MEDIAN: $40,244
10%
50%
90%

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$12.13 - $24.02
(Median)
$12
$18
$24
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,273 - $55,785  
   
Bonus
$0.00 - $3,878  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,808 - $54,088  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 150
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.13 - $24.02  
   
Overtime
$17.62 - $36.43  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,878  
   
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,808 - $54,088  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 123
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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator


Survey results imply that Help Desk Coordinators put a diverse skill set to use. Most notably, facility with Customer Service and Help Desk / Desktop Support (Tier 2) are correlated to pay that is significantly above average, leading to increases of 21 percent and 7 percent, respectively. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Excel, and Microsoft Office. Most people experienced in Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $38K on average. People who have worked for five to 10 years can expect a higher median salary of $40K. Help Desk Coordinators with one to two decades of relevant experience report an average salary of approximately $47K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Related Job Salaries

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Experience Affects Help Desk Coordinator Salaries


Late-Career
up arrow 17%


National Average
$40,000


Skills That Affect Help Desk Coordinator Salaries

Customer Service
up arrow 21%


Windows Operating System General Use
0%

National Average
$40,000

Help Desk / Desktop Support (Tier 1)
up arrow 2%

A+
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 2%

Help Desk / Desktop Support
up arrow 3%


Microsoft Excel
up arrow 6%

Microsoft Word
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 59 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
5%
1-4 years
50%
5-9 years
24%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 77%
medical benefits
Vision: 63%
dental benefits
None: 12%
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