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Help Desk Coordinator Salary

Help Desk Coordinators aren't exactly in the most profitable line of business; these folks earn a belt-tightening average of $40K annually. Experience level is the biggest factor affecting pay for this group, followed by geography. Most Help Desk Coordinators report high levels of job satisfaction. There are more male Help Desk Coordinators than female among those who completed the questionnaire, making up 68 percent. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.
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$30,270 - $55,107
(Median)
$30K
$40K
$55K
MEDIAN: $40,089
10%
50%
90%

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$11.99 - $23.58
(Median)
$12
$18
$24
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$30,270 - $55,107  
   
Bonus
$0.00 - $2,782  
Profit Sharing
$650 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,385 - $53,764  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 152
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.99 - $23.58  
   
Overtime
$16.69 - $36.52  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,782  
   
Profit Sharing
$650 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,385 - $53,764  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 121
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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator


Help Desk Coordinators report using a diverse set of skills on the job. Most notably, skills in Help Desk / Desktop Support, A+, Windows Operating System General Use, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Excel, Microsoft Word, and Microsoft Office. People who know Microsoft Office usually also know Help Desk / Desktop Support (Tier 2). The majority of those who know Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support (Tier 2).

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Experience Affects Help Desk Coordinator Salaries



National Average
$39,000


Skills That Affect Help Desk Coordinator Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Windows Operating System General Use
up arrow 2%

A+
up arrow 2%

National Average
$39,000

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 1%

Help Desk / Desktop Support
up arrow 3%

Microsoft Office
up arrow 4%

Microsoft Word
up arrow 7%

Microsoft Excel
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 61 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
28%
10-19 years
17%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 78%
vision benefits Vision: 59% employee benefits None: 11%
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