Help Desk Coordinator Salary

Average Help Desk Coordinators in the United States make around $41K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and most collect dental insurance. For the most part, Help Desk Coordinators enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
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$30,670 - $56,239
$31K
$41K
$56K
MEDIAN: $40,755
10%
50%
90%

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$14.43 - $25.28
$14
$19
$25
MEDIAN: $18.56
10%
50%
90%

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$0$56K
Salary $30,670 - $56,239
Bonus $0.00 - $4,932
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,838 - $55,921
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 71
Hourly Data $0$39
Hourly Rate $14.43 - $25.28
Overtime $20.38 - $39.39
Annual Data $0$55K
Bonus $0.00 - $4,932
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,838 - $55,921
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 61

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United States (change)

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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Help Desk Coordinator Job Listings

Popular Skills for Help Desk Coordinator


Survey results suggest that Help Desk Coordinators put a wide range of professional skills to use. Most notably, skills in Customer Service, Help Desk / Desktop Support, Windows Operating System General Use, and A+ are correlated to pay that is above average. At the other end of the pay range are skills like Microsoft Word, Help Desk / Desktop Support, and Windows NT / 2000 / XP Networking. Most people who know Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Pay by Experience for a Help Desk Coordinator has a positive trend. An entry-level Help Desk Coordinator with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 92 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Help Desk Coordinator with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $42,000 based on 36 salaries. An experienced Help Desk Coordinator which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $48,000 based on 20 salaries. A Help Desk Coordinator with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $43,000 based on 7 salaries.

Help Desk Coordinator Reviews

Q: What is it like working as a Help Desk Coordinator?

Help Desk Coordinator in Stamford:
"Daily review of ticket board and dispatch work."
Pros: I am constantly learning, and get to use both my customer service expertise along with technical knowledge to accurately service clientele.
Cons: Constantly on the telephone with rude people. Also the high stress level that comes with the job along with the far commute.

Help Desk Coordinator in Riverside:
"High pace, incoming calls."
Pros: Helping people, trouble shooting.
Cons: Lack support help with issues.

Related Job Salaries

Key Stats for Help Desk Coordinator

Gender

Female
30 %
Male
70 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 31 votes.
Less than 1 year
7%
1-4 years
55%
5-9 years
20%
10-19 years
14%
20 years or more
5%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Coordinator Salaries

▲18%

Late-Career
▲4%

▲2%

National Average
$41,000

▼8%

Skills That Affect Help Desk Coordinator Salaries

Customer Service
▲17%



A+
▲1%


National Average
$41,000



Windows NT / 2000 / XP Networking
▼5%


Microsoft Word
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 31 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
7%
1-4 years
55%
5-9 years
20%
10-19 years
14%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 83%
vision benefits
Vision: 73%
no benefits
None: 11%
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