Help Desk Coordinators in the United States can expect wages of $41K per year on average. Experience level and the particular city each impact pay for this group, with the former having the largest influence. There are more male Help Desk Coordinators than female among those who completed the questionnaire, making up 67 percent. Work is enjoyable for Help Desk Coordinators, who typically claim high levels of job satisfaction. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$30,093 - $56,016
(Median)
$30K
$41K
$56K
MEDIAN: $40,522
10%
50%
90%

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$12.91 - $25.02
(Median)
$13
$18
$25
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,093 - $56,016  
   
Bonus
$0.00 - $4,913  
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,802 - $55,509  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 88
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.91 - $25.02  
   
Overtime
$16.50 - $45.64  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $4,913  
   
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,802 - $55,509  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 55
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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

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Popular Skills for Help Desk Coordinator


Help Desk Coordinators generally report applying a varied skill set to their work. Most notably, skills in Customer Service, Windows Operating System General Use, Help Desk / Desktop Support, and A+ are correlated to pay that is above average, with boosts between 7 percent and 19 percent. Skills that pay less than market rate include Microsoft Word, Help Desk / Desktop Support, and Microsoft Excel. Those proficient in Help Desk / Desktop Support are, more often than not, also skilled in Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Help Desk Coordinators, more experience in the field does not usually mean bigger paychecks. People who have worked for fewer than five years bring home $38K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $42K. Help Desk Coordinators with one to two decades of relevant experience report an average salary of approximately $53K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $55K.

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Experience Affects Help Desk Coordinator Salaries

Late-Career
up arrow 36%



National Average
$40,000


Skills That Affect Help Desk Coordinator Salaries

Customer Service
up arrow 19%



National Average
$40,000

A+
up arrow 1%

Help Desk / Desktop Support
up arrow 4%

Windows NT / 2000 / XP Networking
up arrow 4%

Microsoft Office
up arrow 4%

Microsoft Excel
up arrow 5%


Microsoft Word
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 23 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
4%
1-4 years
56%
5-9 years
20%
10-19 years
16%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 80%
medical benefits
Vision: 74%
dental benefits
None: 12%
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