Help Desk Coordinator Salary

A Help Desk Coordinator earns an average salary of $40,093 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
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$30,182 - $55,340

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$11.94 - $23.04

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,182 - $55,340  
   
Bonus
$0.00 - $3,020  
Profit Sharing
$700 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,183 - $53,469  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 147
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.94 - $23.04  
   
Overtime
$15.59 - $35.01  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $3,020  
   
Profit Sharing
$700 - $3,250  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,183 - $53,469  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 116
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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator

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Experience Affects Help Desk Coordinator Salaries



National Average
$39,000


Skills That Affect Help Desk Coordinator Salaries


Windows Operating System General Use
up arrow 2%

A+
up arrow 1%

National Average
$39,000

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 1%

Help Desk / Desktop Support
up arrow 3%

Microsoft Office
up arrow 5%

Microsoft Word
up arrow 6%

Microsoft Excel
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 57 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
4%
1-4 years
47%
5-9 years
27%
10-19 years
17%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 58% employee benefits None: 12%
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