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Help Desk Coordinator Salary

Those pursuing careers as Help Desk Coordinators in the United States may have to make do with less; average incomes for people in this area hover around only $40K annually. Total cash compensation to Help Desk Coordinators approaches anywhere from $28K on the lower end to $53K on the higher end; in exceptional cases, this can include more than $3K from bonuses and upwards of $5K from profit sharing. Career duration is the biggest factor affecting pay for this group, followed by geography. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Men account for the majority of Help Desk Coordinators who responded to the questionnaire — 67 percent to be exact. Job satisfaction for Help Desk Coordinators is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$30,544 - $54,779
(Median)
$31K
$40K
$55K
MEDIAN: $40,216
10%
50%
90%

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$12.03 - $23.07
(Median)
$12
$18
$23
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$30,544 - $54,779  
   
Bonus
$0.00 - $2,737  
Profit Sharing
$20.13 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,780 - $53,239  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 149
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.03 - $23.07  
   
Overtime
$17.69 - $36.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $2,737  
   
Profit Sharing
$20.13 - $4,966  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,780 - $53,239  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 125

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Job Description for Help Desk Coordinator

Help desk coordinators assist with the technical support of a company's products and services. Help desk coordinators receive incoming support requests from customers or internal employees regarding concerns about their equipment or software. They troubleshoot problems over the phone, in person or online to resolve issues in a timely and efficient manner. Strong customer service skills are required as help desk coordinators regularly communicate with clients or employees as a primary function of their job. They will also report resolutions or escalate issues that cannot be resolved within the resources of the help desk. Help desk coordinators typically work with other technical personnel within the company to coordinate efforts. They follow procedures and policies specific to their company to ensure compliance with laws and budgeting restraints. They may maintain company-wide software like anti-virus programs, networking components, enterprise software, sales software, and office management software, as well as any equipment relevant to technical tasks. Help desk coordinators can also be responsible for assisting with new software or equipment changes throughout the organization.

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Help Desk Coordinator Tasks

  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator


Help Desk Coordinators report using a pretty varied skill set on the job. Most notably, skills in Help Desk / Desktop Support, A+, Windows Operating System General Use, and Help Desk / Desktop Support (Tier 1) are correlated to pay that is above average. Skills that pay less than market rate include Microsoft Excel, Microsoft Word, and Microsoft Office. Most people who know Microsoft Office also know Help Desk / Desktop Support (Tier 2). Most people familiar with Help Desk / Desktop Support also know Help Desk / Desktop Support (Tier 1) and Help Desk / Desktop Support (Tier 2).

Related Job Salaries

United States (change)

Experience Affects Help Desk Coordinator Salaries



National Average
$40,000


Skills That Affect Help Desk Coordinator Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Windows Operating System General Use
up arrow 2%

A+
up arrow 2%

National Average
$40,000

Help Desk / Desktop Support (Tier 1)
up arrow 1%

Windows NT / 2000 / XP Networking
up arrow 2%

Help Desk / Desktop Support
up arrow 3%

Microsoft Office
up arrow 4%

Microsoft Word
up arrow 7%

Microsoft Excel
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 62 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
4%
1-4 years
45%
5-9 years
28%
10-19 years
18%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 78%
vision benefits Vision: 58% employee benefits None: 11%