Help Desk Coordinator Salary

Median pay for Help Desk Coordinators in the United States is around $40K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The majority of Help Desk Coordinators (64 percent) survey respondents are male. Almost all enjoy medical while a large number get dental coverage. Vision coverage is also available to a fair number. Job satisfaction for Help Desk Coordinators is high. This report is based on answers to PayScale's salary questionnaire.
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$30,059 - $55,861
$30K
$40K
$56K
MEDIAN: $40,297
10%
50%
90%

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$14.36 - $25.32
$14
$18
$25
MEDIAN: $17.92
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$30,059 - $55,861  
   
Bonus
$0.00 - $4,949  
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,444 - $55,606  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 77
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.36 - $25.32  
   
Overtime
$19.92 - $39.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,949  
   
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,444 - $55,606  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 58

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United States (change)

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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator


Survey results suggest that Help Desk Coordinators use a fairly large toolkit of professional skills. Most notably, skills in Customer Service, Help Desk / Desktop Support, Windows Operating System General Use, and A+ are correlated to pay that is above average, with boosts between 5 percent and 20 percent. Skills that seem to negatively impact pay include Microsoft Word, Help Desk / Desktop Support, and Windows NT / 2000 / XP Networking. It is often found that people who know Help Desk / Desktop Support are also skilled in Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Folks with fewer than five years of experience take home $38K on average, and those who have worked for five to 10 years see a bigger median salary of $42K. Help Desk Coordinators who work for 10 to 20 years in their occupation tend to earn about $48K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $43K by contrast.

Help Desk Coordinator Reviews

Q: What is it like working as a Help Desk Coordinator?

Help Desk Coordinator in Stamford:
"Daily review of ticket board and dispatch work."
Pros: I am constantly learning, and get to use both my customer service expertise along with technical knowledge to accurately service clientele.
Cons: Constantly on the telephone with rude people. Also the high stress level that comes with the job along with the far commute.

Related Job Salaries

Key Stats for Help Desk Coordinator

Gender

Female
36 %
Male
64 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.
Less than 1 year
7%
1-4 years
53%
5-9 years
22%
10-19 years
13%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Coordinator Salaries

▲20%

Late-Career
▲6%

▲4%

National Average
$40,000

▼6%

Skills That Affect Help Desk Coordinator Salaries

Customer Service
▲20%



A+
▲4%


National Average
$40,000



Windows NT / 2000 / XP Networking
▼3%


Microsoft Word
▼8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 28 votes.

Gender

Female
36 %
Male
64 %

Years of Experience

Less than 1 year
7%
1-4 years
53%
5-9 years
22%
10-19 years
13%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 85%
vision benefits
Vision: 78%
dental benefits
None: 8%
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