Help Desk Coordinators in the United States can expect wages of $41K per year on average. Career duration and the particular city each impact pay for this group, with the former having the largest influence. Job satisfaction for Help Desk Coordinators is high. A large number enjoy medical while most get dental coverage. Vision coverage is also available to a fair number. Most people who answered the questionnaire are men; 65 percent of Help Desk Coordinators are male. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$29,989 - $55,670
$30K
$41K
$56K
MEDIAN: $40,801
10%
50%
90%

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$14.27 - $25.24
$14
$18
$25
MEDIAN: $17.91
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,989 - $55,670  
   
Bonus
$0.00 - $4,913  
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,381 - $55,618  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 85
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.27 - $25.24  
   
Overtime
$19.50 - $40.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,913  
   
Profit Sharing
$600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,381 - $55,618  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 55

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Job Description for Help Desk Coordinator

Help desk coordinators are responsible for overseeing help desk staff members who are tasked with assisting customers remotely, by e-mail or phone, or in-person. Help desk coordinators usually have basic management duties, such as hiring, scheduling, and providing employee evaluations and feedback. They also perform periodic checks of hardware and software to ensure that they are functioning properly.

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Help Desk Coordinator Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Coordinator


Survey results show that Help Desk Coordinators use a fair number of skills. Most notably, skills in Customer Service, Help Desk / Desktop Support, Windows Operating System General Use, and A+ are correlated to pay that is above average, with boosts between 10 percent and 19 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Help Desk / Desktop Support, and Microsoft Excel. Those familiar with Help Desk / Desktop Support also tend to know Help Desk / Desktop Support (Tier 2) and Microsoft Office.

Pay by Experience Level for Help Desk Coordinator

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Help Desk Coordinators with a lot of experience do not necessarily enjoy more money. Salaries for inexperienced workers average out to $42K, and those with five to 10 years' experience earn a higher median of $38K. On average, Help Desk Coordinators make $53K following one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $55K, but it's not much more than what less experienced people make.

Help Desk Coordinator Reviews

Q: What is it like working as a Help Desk Coordinator?

Help Desk Coordinator in Stamford:
"Daily review of ticket board and dispatch work."
Pros: I am constantly learning, and get to use both my customer service expertise along with technical knowledge to accurately service clientele.
Cons: Constantly on the telephone with rude people. Also the high stress level that comes with the job along with the far commute.

Related Job Salaries

Key Stats for Help Desk Coordinator

Gender

Female
35 %
Male
65 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 26 votes.
055
Less than 1 year
5%
1-4 years
55%
5-9 years
22%
10-19 years
14%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Help Desk Coordinator Salaries

Late-Career
up arrow 36%



National Average
$41,000


Skills That Affect Help Desk Coordinator Salaries

Customer Service
up arrow 19%



A+
up arrow 3%

National Average
$41,000



Windows NT / 2000 / XP Networking
up arrow 4%

Microsoft Excel
up arrow 4%


Microsoft Word
up arrow 9%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 26 votes.

Gender

Female
35 %
Male
65 %

Years of Experience

Less than 1 year
5%
1-4 years
55%
5-9 years
22%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 85%
vision benefits
Vision: 78%
dental benefits
None: 9%
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