Help Desk Coordinator Salary (United States)

A Help Desk Coordinator earns an average salary of $40,240 per year. Most people move on to other jobs if they have more than 20 years' experience in this career.
Help Desk Coordinator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,268 - $52,227
(Median)
30K
40K
47K
52K
MEDIAN: $40,239
10%
50%
75%
90%
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Help Desk Coordinator Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.97 - $23.06
(Median)
12
15
18
20
23
MEDIAN: $17.00
10%
25%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$30,268 - $52,227  
   
Bonus
$0.00 - $3,854  
Profit Sharing
$20.13 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,556 - $52,100  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 296
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$11.97 - $23.06  
   
Overtime
$17.66 - $37.12  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,854  
   
Profit Sharing
$20.13 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,556 - $52,100  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 296
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Job Description for Help Desk Coordinator

Help desk coordinators assist with the technical support of a company's products and services. Help desk coordinators receive incoming support requests from customers or internal employees regarding concerns about their equipment or software. They troubleshoot problems over the phone, in person or online to resolve issues in a timely and efficient manner. Strong customer service skills are required as help desk coordinators regularly communicate with clients or employees as a primary function of their job. They will also report resolutions or escalate issues that cannot be resolved within the resources of the help desk. Help desk coordinators typically work with other technical personnel within the company to coordinate efforts. They follow procedures and policies specific to their company to ensure compliance with laws and budgeting restraints. They may maintain company-wide software like anti-virus programs, networking components, enterprise software, sales software, and office management software, as well as any equipment relevant to technical tasks. Help desk coordinators can also be responsible for assisting with new software or equipment changes throughout the organization.
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Help Desk Coordinator Tasks
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.

Help Desk Coordinator Job Listings

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Popular Skills for Help Desk Coordinator

Related Job Salaries

Experience Affects Help Desk Coordinator Salaries

National Average
$39,000

Skills That Affect Help Desk Coordinator Salaries

A+
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 3%
Windows Operating System General Use
up arrow 1%
Help Desk / Desktop Support (Tier 1)
0%
National Average
$39,000
Help Desk / Desktop Support
up arrow 4%
Microsoft Office
up arrow 4%
Microsoft Excel
up arrow 7%
Microsoft Word
up arrow 7%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 77 votes.

Gender

Female
32%
female alumni
 
Male
68%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
46%
5-9 years
28%
10-19 years
18%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 56% employee benefits None: 12%
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