A Help Desk Specialist earns an average salary of $40,097 per year. People in this job generally don't have more than 20 years' experience.
Help Desk Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,851 - $56,202
(Median)
30K
40K
48K
56K
MEDIAN: $40,097
10%
50%
75%
90%
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Help Desk Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.20 - $24.51
(Median)
12
15
17
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$29,851 - $56,202  
   
Bonus
$0.00 - $4,530  
Profit Sharing
$393.55 - $7,340  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,386 - $55,054  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 1,294
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.20 - $24.51  
   
Overtime
$17.70 - $36.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,530  
   
Profit Sharing
$393.55 - $7,340  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,386 - $55,054  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 1,294
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Help Desk Specialist Job Listings

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Job Description for Help Desk Specialist
A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.
Read More...
Help Desk Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.
Read more about: Help Desk Specialists
Popular Skills for Help Desk Specialist
Pay by Experience Level for Help Desk Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 24%
Baltimore
up arrow 8%
Denver
up arrow 8%
Atlanta
up arrow 7%
Phoenix
up arrow 7%
Los Angeles
up arrow 6%
Raleigh
up arrow 3%
Dallas
up arrow 2%
New York
up arrow 1%
0%
National Average
$39,000
Omaha
up arrow 1%
Pittsburgh
up arrow 5%
Cleveland
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Help Desk Specialist Salaries

Late-Career
up arrow 18%
National Average
$39,000

Skills That Affect Help Desk Specialist Salaries

A+
up arrow 2%
National Average
$39,000
Microsoft Excel
up arrow 1%
Microsoft Office
up arrow 1%
Network Management / Administration
up arrow 1%
Windows NT / 2000 / XP Networking
up arrow 1%
Windows Operating System General Use
up arrow 1%
Help Desk / Desktop Support
up arrow 3%
Help Desk / Desktop Support (Tier 1)
up arrow 4%
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 213 votes.
Gender
Female
21%
female alumni
 
Male
79%
male alumni
Years of Experience
Less than 1 year
5%
1-4 years
45%
5-9 years
26%
10-19 years
21%
20 years or more
2%
Common Health Benefits
medical benefits Medical: 83% dental benefits Dental: 74%
vision benefits Vision: 57% employee benefits None: 16%
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