Help Desk Specialist Salary

A Help Desk Specialist earns an average salary of $41,312 per year. People in this job generally don't have more than 20 years' experience.

$31,090 - $56,776
(Median)
$31K
$41K
$57K
MEDIAN: $41,311
10%
50%
90%

Add this chart to your site: 640px    300px

$12.70 - $24.75
(Median)
$13
$18
$25
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$31,090 - $56,776  
   
Bonus
$0.00 - $3,966  
Profit Sharing
$97.87 - $7,923  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,306 - $55,475  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 628
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.70 - $24.75  
   
Overtime
$18.70 - $37.26  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,966  
   
Profit Sharing
$97.87 - $7,923  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,306 - $55,475  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 537

Find Out Exactly What You Should Be Paid

United States (change)

- OR -

Log in with LinkedIn

Comp Managers Click Here »

Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

Read More...

Help Desk Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Specialist


Add this chart to your site:   640px 640px    300px 300px

Computer Help Desk Representative Job Listings

Search for more jobs:

Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Help Desk Specialist Reviews

What is it like working as a Help Desk Specialist?

Help Desk Specialist in Plano:
"Small company but small opportunities?"
Pros: Good atmosphere, friendly co-workers. Not a huge amount of middle-management.
Cons: IT is most frequently the most under appreciated department. As such, the company is reluctant to spend money on this department.

Related Job Salaries

United States (change)

Experience Affects Help Desk Specialist Salaries

Late-Career
up arrow 19%



National Average
$40,000


Skills That Affect Help Desk Specialist Salaries



A+
up arrow 3%

Network Management / Administration
up arrow 2%

Customer Service
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 1%

Microsoft Word
up arrow 1%

Microsoft Excel
up arrow 1%

Help Desk / Desktop Support
0%

Microsoft Office
0%

Windows Operating System General Use
0%

Microsoft Exchange
0%

National Average
$40,000

Help Desk / Desktop Support (Tier 1)
up arrow 3%

SQL
up arrow 4%

Microsoft Access
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 195 votes.

Gender

Female
22 %
Male
78 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
26%
10-19 years
20%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 74%
vision benefits Vision: 60% employee benefits None: 16%