A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.
Help Desk Specialist Tasks
Troubleshoot all information technology issues, including software, hardware, and networking.
Install and update desktops, laptops, PDAs, peripherals, networks, and related software.