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Help Desk Specialist Salary (United States)

A Help Desk Specialist earns an average salary of $40,772 per year. People in this job generally don't have more than 20 years' experience.
Help Desk Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,696 - $56,740
(Median)
31K
41K
48K
57K
MEDIAN: $40,772
10%
50%
75%
90%
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Help Desk Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.47 - $24.84
(Median)
12
15
18
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$30,696 - $56,740  
   
Bonus
$0.00 - $4,540  
Profit Sharing
$-0.49 - $7,877  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,105 - $55,433  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 643
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$13$26$39
Hourly Rate
$12.47 - $24.84  
   
Overtime
$18.00 - $36.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Bonus
$0.00 - $4,540  
   
Profit Sharing
$-0.49 - $7,877  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,105 - $55,433  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 544
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Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.
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Help Desk Specialist Tasks
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Specialist

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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Los Angeles
up arrow 24%
up arrow 19%
Houston
up arrow 15%
Charlotte
up arrow 14%
Seattle
up arrow 13%
San Diego
up arrow 12%
Baltimore
up arrow 6%
Dallas
up arrow 4%
Phoenix
up arrow 4%
up arrow 3%
New York
up arrow 2%
Denver
up arrow 2%
up arrow 1%
Raleigh
0%
National Average
$40,000
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Help Desk Specialist Salaries

Late-Career
up arrow 16%
National Average
$40,000

Skills That Affect Help Desk Specialist Salaries

Customer Service
up arrow 3%
A+
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Network Management / Administration
up arrow 1%
Windows Operating System General Use
0%
Microsoft Excel
0%
Microsoft Word
0%
National Average
$40,000
Microsoft Office
up arrow 1%
Help Desk / Desktop Support
up arrow 1%
Microsoft Exchange
up arrow 1%
Cisco Networking
up arrow 1%
Help Desk / Desktop Support (Tier 1)
up arrow 3%
SQL
up arrow 6%
Microsoft Access
up arrow 7%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 204 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
26%
10-19 years
21%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 74%
vision benefits Vision: 58% employee benefits None: 17%