Help Desk Specialist Salary

A Help Desk Specialist earns an average salary of $41,685 per year. People in this job generally don't have more than 20 years' experience.

$31,504 - $57,298

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$12.60 - $24.85

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$31,504 - $57,298  
   
Bonus
$0.00 - $3,931  
Profit Sharing
$100.00 - $7,880  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,287 - $55,940  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 645
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$12.60 - $24.85  
   
Overtime
$17.92 - $37.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,931  
   
Profit Sharing
$100.00 - $7,880  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,287 - $55,940  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 569
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Job Description for Help Desk Specialist

A help desk specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. These specialists are responsible for a variety of duties in the company, depending on the products or services for which they provide assistance. But the help desk specialist's main objective is to maintain a high level of customer satisfaction and provide them with any necessary support.

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Help Desk Specialist Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Install and update desktops, laptops, PDAs, peripherals, networks, and related software.

Common Career Paths for Help Desk Specialist


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Computer Help Desk Representative Job Listings

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Popular Skills for Help Desk Specialist

Pay by Experience Level for Help Desk Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Help Desk Specialist Reviews

What is it like working as a Help Desk Specialist?

Help Desk Specialist in Lakeland:
"Help people with computer problems and escalate if necessary."
Pros: Flexible schedule. The people and location.
Cons: The politics and red tape along with unplanned ordering.

Help Desk Specialist in Plano:
"Small company but small opportunities?"
Pros: Good atmosphere, friendly co-workers. Not a huge amount of middle-management.
Cons: IT is most frequently the most under appreciated department. As such, the company is reluctant to spend money on this department.

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Experience Affects Help Desk Specialist Salaries




National Average
$40,000


Skills That Affect Help Desk Specialist Salaries



Cisco Networking
up arrow 4%

A+
up arrow 3%

Windows NT / 2000 / XP Networking
up arrow 2%

Network Management / Administration
up arrow 2%

Microsoft Excel
up arrow 1%

Microsoft Office
0%

Windows Operating System General Use
0%

Microsoft Word
0%

Microsoft Exchange
0%

National Average
$40,000

Help Desk / Desktop Support
up arrow 1%

Customer Service
up arrow 1%

Help Desk / Desktop Support (Tier 1)
up arrow 3%

Microsoft Access
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 187 votes.

Gender

Female
21 %
Male
79 %

Years of Experience

Less than 1 year
6%
1-4 years
45%
5-9 years
26%
10-19 years
20%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 75%
vision benefits Vision: 60% employee benefits None: 16%
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