Implementation analysts specialize in facilitating the deployment of new software and/or other new business functions across an organization; this includes testing, documentation, and teaching new users. Additionally, this position involves tracking and reporting on this new system and its implementation, which may be a single transition or continuous upgrades. Industries that rely heavily on technology or are going through changes that incorporate increasing technological demands are those most likely to employ implementation analysts, as these industries typically have the most turnover for software and technology functions. Many information technology (IT) departments also employ at least one analyst.
Implementation analysts' job is generally mental; however, some physical work may be required for certain systems depending on the company’s needs. Implementation analysts must work within the outline and specifications given by managers and superiors, using either a predesigned solution or one they have created. Implementation analysts must properly train new users and subordinates responsible for using the system. This means they need to effectively communicate with employees at many different levels of the company.
As a mid-career position, implementation analyst jobs typically require at least a bachelor’s degree in information technology, engineering, computer science, or a related field, as well as certifications for product management and product development life cycles. Two or more years in a relevant field is required by most employers; experience with the current company - or experience in the hiring company's field of operations - may be preferred. Implementation analysts typically work full time during regular business hours, although overtime may be required depending on the needs of the business.
Implementation Analyst Tasks
Act as gobetween for users and professional team to facilitate communication.
Interface with users to ensure satisfaction and understanding of the product.
Test products and use customer information and feedback to implement improvements.
Guide company through new product updates and developments.
Maintain records, plans, status reports, and other related documentation.