Internal Support Manager, IT Salary

With a little more than half of IT Internal Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $41K to $119K per year and averages out to $67K per year. Cash earnings for IT Internal Support Managers — which occasionally include more than $18K from bonuses and more than $15K from profit sharing — stretch from around $41K to approximately $119K. Experience level and the particular city each impact pay for this group, with the former having the largest influence. Men make up the vast majority of IT Internal Support Managers (81 percent) who took the survey. Work is enjoyable for IT Internal Support Managers, who typically claim high levels of job satisfaction. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Respondents to the PayScale salary survey provided the data for this report.

$42,967 - $109,024
(Median)
$43K
$67K
$110K
MEDIAN: $66,645
10%
50%
90%

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$12.62 - $40.27
(Median)
$13
$19
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$42,967 - $109,024  
   
Bonus
$197.27 - $17,664  
Profit Sharing
$100.00 - $14,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,961 - $118,561  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 197
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.62 - $40.27  
   
Overtime
$19.17 - $48.32  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$197.27 - $17,664  
   
Profit Sharing
$100.00 - $14,523  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,961 - $118,561  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


IT Internal Support Managers who responded to the survey indicated only a few skills that they use on the job. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 42 percent and 28 percent, respectively. Network Management / Administration, on the other hand, is typically associated with much lower pay. Those familiar with Information Technology Support also tend to know Project Management.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. People who have worked for fewer than five years bring home $53K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $65K. IT Internal Support Managers bring in $81K after working for 10 to 20 years. IT Internal Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $83K.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 25%

Experienced
up arrow 22%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 20%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 42%

Information Technology Infrastructure Library (ITIL)
up arrow 28%

National Average
$66,000

Information Technology (IT) Support
up arrow 1%

Network Management / Administration
up arrow 23%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 43 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
28%
10-19 years
38%
20 years or more
17%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 76%
medical benefits
Vision: 65%
dental benefits
None: 11%
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