Internal Support Manager, IT Salary

With just under three-fifths of IT Internal Support Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for IT Internal Support Managers is $66K annually and can range from $41K on the lower end to $115K per year near the higher end. Overall cash earnings for IT Internal Support Managers stretch from $41K on the lower end to $115K near the top, and the heftiest packages can encompass around $15K from bonuses and $14K from profit sharing. Medical benefits are awarded to most, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. Male IT Internal Support Managers far outnumber their female contemporaries among those who completed the questionnaire. This overview is based on answers to PayScale's salary questionnaire.

$42,417 - $108,728
(Median)
$42K
$66K
$110K
MEDIAN: $66,385
10%
50%
90%

Add this chart to your site: 640px    300px

$14.68 - $37.25
(Median)
$15
$20
$37
MEDIAN: $19.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,417 - $108,728  
   
Bonus
$205.11 - $15,431  
Profit Sharing
$100.00 - $14,158  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,689 - $115,159  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.68 - $37.25  
   
Overtime
$19.20 - $48.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$205.11 - $15,431  
   
Profit Sharing
$100.00 - $14,158  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,689 - $115,159  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 30

Find Out Exactly What You Should Be Paid

United States (change)

- OR -

Log in with LinkedIn

Comp Managers Click Here »

Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

Read More...

Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

Search for more jobs:

Popular Skills for Internal Support Manager, IT


Typical IT Internal Support Managers report a focused set of job skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 45 percent and 18 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. It is often found that people who know Information Technology Support are also skilled in Information Technology Infrastructure Library (ITIL).

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Internal Support Managers generally obtain higher compensation for more plentiful past experience. The average inexperienced worker's salary is approximately $53K, and people with five to 10 years of experience bring in more at around $64K on average. After working for 10 to 20 years, IT Internal Support Managers make a median salary of $77K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $81K on average.

Related Job Salaries

United States (change)

Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 23%

Experienced
up arrow 18%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 19%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 45%

Information Technology Infrastructure Library (ITIL)
up arrow 18%

National Average
$66,000

Information Technology (IT) Support
up arrow 2%

Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 56 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
2%
1-4 years
15%
5-9 years
26%
10-19 years
39%
20 years or more
18%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 64% employee benefits None: 10%