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Internal Support Manager, IT Salary

With just below three-fifths of IT Internal Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $41K to $117K per year and averages out to $66K per year. In the world of IT Internal Support Managers, total cash compensation can vary between $41K and $117K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $15K and $14K, respectively. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. For the most part, IT Internal Support Managers enjoy their work and report high levels of job satisfaction. The vast majority (82 percent) of IT Internal Support Managers who answered the questionnaire are male. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$42,417 - $109,504
(Median)
$42K
$66K
$110K
MEDIAN: $66,433
10%
50%
90%

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$14.59 - $40.27
(Median)
$15
$20
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,417 - $109,504  
   
Bonus
$200.00 - $15,484  
Profit Sharing
$100.00 - $14,158  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,866 - $116,640  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.59 - $40.27  
   
Overtime
$19.06 - $48.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$200.00 - $15,484  
   
Profit Sharing
$100.00 - $14,158  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,866 - $116,640  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 28

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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


IT Internal Support Managers report a narrow range of specific skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 42 percent and 17 percent, respectively. Network Management / Administration, on the other hand, is typically associated with much lower pay. Those familiar with Information Technology Support also tend to know Information Technology Infrastructure Library (ITIL).

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The median compensation for relatively untried workers is $54K; in the five-to-10 year group, it's higher at around $64K. The average pay reported by folks with 10 to 20 years of experience is around $78K. More than 20 years of experience mean a somewhat bigger median paycheck of $83K, but it's not much more than what less experienced people make.

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United States (change)

Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 25%

Experienced
up arrow 18%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 19%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 42%

Information Technology Infrastructure Library (ITIL)
up arrow 17%

National Average
$66,000

Information Technology (IT) Support
up arrow 2%

Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.

Gender

Female
18 %
Male
82 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 10%
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