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Internal Support Manager, IT Salary

IT Internal Support Managers in the United States with more than 10 years of experience in their profession represent just below three-fifths of IT Internal Support Managers. Salaries average out to around $66K annually and spread from $41K to $117K per year. Total cash compensation to IT Internal Support Managers bottoms out near $41K and approaches $117K on the high end; the biggest paychecks include approximately $15K from bonuses and almost $14K from profit sharing. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority of IT Internal Support Managers (81 percent) who took the survey are men. Job satisfaction for IT Internal Support Managers is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$42,041 - $109,653
(Median)
$42K
$66K
$110K
MEDIAN: $66,194
10%
50%
90%

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$14.59 - $40.27
(Median)
$15
$20
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,041 - $109,653  
   
Bonus
$200.00 - $15,484  
Profit Sharing
$-0.50 - $14,191  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,560 - $116,896  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 194
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.59 - $40.27  
   
Overtime
$19.06 - $48.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$200.00 - $15,484  
   
Profit Sharing
$-0.50 - $14,191  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,560 - $116,896  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Popular Skills for Internal Support Manager, IT


IT Internal Support Managers usually report a few specific skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 43 percent and 18 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Those educated in Information Technology Support tend to be well versed in Information Technology Infrastructure Library (ITIL).

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Internal Support Managers with a rich background of experience are typically rewarded with larger paychecks. Average salaries for inexperienced employees average out to around $54K, but folks who have five to 10 years of experience earn a higher median of $64K. After working for 10 to 20 years, IT Internal Support Managers make a median salary of $78K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $83K.

Related Job Salaries

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 25%

Experienced
up arrow 18%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 18%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 43%

Information Technology Infrastructure Library (ITIL)
up arrow 18%

National Average
$66,000

Information Technology (IT) Support
up arrow 2%

Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 53 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 11%
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