Internal Support Manager, IT Salary

Just below three-fifths of IT Internal Support Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $41K to $118K per year, and the average comes out to $67K annually. In the world of IT Internal Support Managers, overall income ranges from $41K near the bottom to $118K at the top; this can include more than $17K from bonuses and more than $15K from profit sharing in exceptional cases. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Among survey respondents, men are more common than women; 81 percent of IT Internal Support Managers are male. For the most part, IT Internal Support Managers enjoy their work and report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$42,041 - $109,698
(Median)
$42K
$67K
$110K
MEDIAN: $66,676
10%
50%
90%

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$14.59 - $40.27
(Median)
$15
$20
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,041 - $109,698  
   
Bonus
$202.73 - $17,014  
Profit Sharing
$100.00 - $14,546  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,560 - $118,219  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 194
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.59 - $40.27  
   
Overtime
$19.06 - $48.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$202.73 - $17,014  
   
Profit Sharing
$100.00 - $14,546  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,560 - $118,219  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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IT Internal Support Managers who responded to the survey report just a handful of professional skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 42 percent and 17 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. It is not unusual for someone who knows Information Technology Support to be familiar with Project Management as well.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Internal Support Managers who reported more years of relevant experience also reported higher earnings. Relatively untried employees who have fewer than five years of experience earn around $54K on average. People who have worked for five to 10 years can expect a higher median salary of $64K. On average, IT Internal Support Managers make $79K following one to two decades on the job. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $84K.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 26%

Experienced
up arrow 19%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 19%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 42%

Information Technology Infrastructure Library (ITIL)
up arrow 17%

National Average
$66,000

Information Technology (IT) Support
up arrow 2%

Network Management / Administration
up arrow 25%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 52 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
27%
10-19 years
39%
20 years or more
18%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 10%
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