Internal Support Manager, IT Salary

With slightly less than three-fifths of IT Internal Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $41K to $117K per year and averages out to $66K annually. In the world of IT Internal Support Managers, overall income ranges from $41K near the bottom to $117K at the top; this can include more than $15K from bonuses and more than $15K from profit sharing in exceptional cases. Most IT Internal Support Managers like their work and job satisfaction is high. Medical benefits are awarded to most, and a strong majority earn dental coverage. The vast majority (81 percent) of IT Internal Support Managers who answered the questionnaire are male. This snapshot results from replies to PayScale's salary survey.

$41,976 - $108,636

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$14.59 - $40.27

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$41,976 - $108,636  
   
Bonus
$202.73 - $15,431  
Profit Sharing
$-0.50 - $14,593  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,506 - $117,158  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 192
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.59 - $40.27  
   
Overtime
$19.06 - $48.49  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$202.73 - $15,431  
   
Profit Sharing
$-0.50 - $14,593  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,506 - $117,158  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Survey takers who work as IT Internal Support Managers typically report just a few professional skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 43 percent and 18 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Information Technology Support and Project Management are correlating skills — those who know the former usually know the latter.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of IT Internal Support Managers. Workers with less than five years' experience earn around $53K on average, and those who have five to 10 years under their belts see a higher median salary of $64K. For IT Internal Support Managers, 10 to 20 years of experience on the job amounts to an average salary of $78K. IT Internal Support Managers who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $81K.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 23%

Experienced
up arrow 19%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 20%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 43%

Information Technology Infrastructure Library (ITIL)
up arrow 18%

National Average
$66,000

Information Technology (IT) Support
up arrow 1%

Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 51 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 10%
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