Internal Support Manager, IT Salary

The majority of IT Internal Support Managers in the United States — just under three-fifths — boast more than 10 years of experience in their profession. Salaries stretch from $41K to $117K per year, and the median is $66K annually. In the world of IT Internal Support Managers, overall cash allowance can occasionally include more than $15K from bonuses and, in some exceptional cases, $15K from profit sharing, causing incomes to vary widely between $41K and $117K. Job satisfaction is high and work is enjoyable for most IT Internal Support Managers. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. Among survey respondents, men are more common than women; 81 percent of IT Internal Support Managers are male. This report is based on answers to PayScale's salary questionnaire.

$42,009 - $109,055
(Median)
$42K
$66K
$110K
MEDIAN: $66,313
10%
50%
90%

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$14.59 - $40.27
(Median)
$15
$20
$40
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$42,009 - $109,055  
   
Bonus
$202.73 - $15,431  
Profit Sharing
$-0.50 - $14,593  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,533 - $117,028  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 193
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.59 - $40.27  
   
Overtime
$19.06 - $48.49  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$202.73 - $15,431  
   
Profit Sharing
$-0.50 - $14,593  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,533 - $117,028  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 28
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.

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Internal Support Manager, IT Tasks

  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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IT Internal Support Managers who responded to the survey report just a handful of professional skills. Most notably, facility with Project Management and Information Technology Infrastructure Library (ITIL) are correlated to pay that is significantly above average, leading to increases of 42 percent and 18 percent, respectively. Those listing Network Management / Administration as a skill should be prepared for drastically lower pay. Those with knowledge of Information Technology Support tend to be skilled in Project Management as well.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and income seem to be closely related; in general, the survey respondents who had worked for more years reported higher incomes. Salaries for inexperienced workers average out to $64K, and those with five to 10 years' experience earn a higher median of $53K. IT Internal Support Managers claiming one to two decades of experience make an estimated median of $79K. IT Internal Support Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $83K on average.

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Experience Affects Internal Support Manager, IT Salaries

Late-Career
up arrow 25%

Experienced
up arrow 20%

National Average
$66,000

Mid-Career
up arrow 3%

Entry-Level
up arrow 20%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 42%

Information Technology Infrastructure Library (ITIL)
up arrow 18%

National Average
$66,000

Information Technology (IT) Support
up arrow 2%

Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 51 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
1%
1-4 years
15%
5-9 years
28%
10-19 years
39%
20 years or more
17%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 65% employee benefits None: 10%
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