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Internal Support Manager, IT Salary (United States)

The majority of IT Internal Support Managers in the United States — slightly less than three-fifths — boast more than 10 years of experience in their profession. Salaries stretch from $41K to $116K per year, and the median is $67K per year. Cash earnings for IT Internal Support Managers — including $15K in bonuses and $14K in profit sharing proceeds near the top of the pay scale — generally stretch from $41K to $116K depending on individual performance. Work is enjoyable for IT Internal Support Managers, who typically claim high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The vast majority of IT Internal Support Managers (82 percent) survey respondents are men. The numbers in this rundown were provided by PayScale's salary survey participants.
Internal Support Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$43,301 - $109,820
(Median)
43K
54K
67K
90K
110K
MEDIAN: $67,230
10%
25%
50%
75%
90%
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Internal Support Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$14.64 - $37.50
(Median)
15
19
25
38
MEDIAN: $19.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$43,301 - $109,820  
   
Bonus
$198.66 - $15,205  
Profit Sharing
$-0.50 - $14,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,927 - $115,872  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 187
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$14.64 - $37.50  
   
Overtime
$19.20 - $48.32  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$198.66 - $15,205  
   
Profit Sharing
$-0.50 - $14,047  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$40,927 - $115,872  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 29
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Job Description for Internal Support Manager, IT

Information technology (IT) internal support managers are responsible for identifying potential or current issues for customers related to help and support, as well as developing and implementing solutions to these issues. These managers lead a team of IT professionals to efficiently solve issues and maintain exceptional quality in customer support. They must possess excellent written and verbal communication skills to effectively deliver information to senior management and relay information from senior management to their team.
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Internal Support Manager, IT Tasks
  • Ensure networks and communications are secure, install software to protect data, and coordinate data backup plans.
  • Supervise and manage the daily work of the internal support team.
  • Assist with developing and implementing projects to install or upgrade IT systems.
  • Plan, schedule, and carry out projects to maintain communications networks and infrastructure.
  • Act as a technical consultant, and help employees understand and fully utilize available technology to resolve problems.

Internal Support Manager, IT Job Listings

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Survey takers who work as IT Internal Support Managers typically report just a few professional skills. Fortunate workers who know Project Management command much higher paychecks, scoring salaries 45 percent above average. Network Management / Administration and Information Technology Support, on the other hand, are typically associated with much lower pay.

Pay by Experience Level for Internal Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Relatively untried employees who have less than five years' experience have a median salary of $54K. Those who have been around for five to 10 years can expect to take home more — $64K on average. The average pay reported by folks with 10 to 20 years of experience is around $79K. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran IT Internal Support Managers report making only $75K on average.

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Experience Affects Internal Support Manager, IT Salaries

Experienced
up arrow 20%
Late-Career
up arrow 13%
National Average
$66,000
Mid-Career
up arrow 3%
Entry-Level
up arrow 18%

Skills That Affect Internal Support Manager, IT Salaries

Project Management
up arrow 45%
National Average
$66,000
Information Technology (IT) Support
up arrow 3%
Network Management / Administration
up arrow 24%

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 54 votes.

Gender

Female
18%
female alumni
 
Male
82%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
16%
5-9 years
26%
10-19 years
38%
20 years or more
18%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 10%