Kennel managers are responsible for operating kennels which take care of various animals, particularly cats and dogs; these managers may also be employed at animal shelters, day cares, veterinarians' offices, or boarding kennels. Of course, it is important for applicants to love working with animals and have sufficient knowledge of how to handle and care for them; strong customer service skills are also important so that customers return in the future.
Kennel managers should always listen to customers' concerns and make improvements based on their feedback. Because this is a management position, some employers may prefer applicants with prior supervisory experience. Such management duties may include hiring/directing employees, carrying out employee evaluations, creating schedules, providing disciplinary action when necessary, and overseeing staff members which clean, groom, and care for animals. It may occasionally be necessary to train new staff members, so public speaking skills are also helpful.
These managers provide hands-on help in a variety of ways and must always enure that kennel operations adhere to company guidelines and all laws regarding animal care and that the environment is safe and clean at all times. Working hours may vary, as kennels often operate around-the-clock. The work environment may be noisy, so the abilities to multitask and work well under pressure are important for the position.
Kennel Manager, Dog Boarding Tasks
Manage the front desk, taking phone calls, providing customer service, receiving dogs for boarding, and sending dogs home.
Ensure dogs are fed, watered, exercised, and in good health, supervising kennel assistants or personally performing tasks.
Clean and sanitize kennel runs and maintain cleanliness of facilities.
Train, groom, or nurse dogs depending on the purpose of the facility and services offered to owners.