Retail stores and similar locations need to limit their labor costs to ensure that competitive pricing, which frequently means that a salaried manager is not always present in the store. As an alternative, a company uses key holders to perform limited managerial and supervisory tasks for the store, typically promoting from its own pool of hourly employees.
Key Holder Tasks
Respond to customers, special orders and unusual situations.
Communicate job expectations and coach and punish employees.
With the supervisor, manage staff, schedule, inventory and budgets at a retail store.
Promote special offers, new products and featured items.