Patient transporters are responsible for providing transport to patients and providing an excellent customer service experience. They are in charge of operating motor vehicles, helping patients transport medical or personal devices, anticipating patients' needs, and responding to emergency situations. Patient transporters must follow strict safety law and comply with company and federal guidelines in all tasks. They must work with other transporters to achieve organizational objectives in a timely manner, as well as report their progress to the patient supervisor in their department. Patient transporters' schedules vary depending on the needs of their employer.
Patient transporters keep accurate patient records, perform data entry as needed, help setup complex medical devices when accommodating patients, and provide support to other medical staff by answering questions. They must use strong customer service skills to help increase patient satisfaction and company loyalty. Additionally, patient transporters set up motor vehicles to comply with safety procedures and help transport patients in wheelchairs throughout their facilities.
A high school diploma or equivalent is required for this position. Previous experience in a transporter and customer service capacity is generally required or preferred as well. They must be licensed to handle medical patients and hold any other certifications required by their organizations. Patient transporters must be in excellent physical condition, as they perform regular physical duties such as lifting and pushing equipment. They should have a basic knowledge of medical terminology, strong interpersonal skills, and strong problem solving skills.
Patient Transporter Tasks
Identify and report malfunctioning equipment.
Assist patients during discharge and admissions, providing physical assistance and opening doors.
Transport patients and equipment in vehicles, wheelchairs or stretchers, taking care with medical equipment.
Maintain vehicles and transportation devices.