The regional manager for a services company is a high-level manager who oversees a wide range of operations tasks. First and foremost, the services regional manager sets goals and priorities for operations within their region. For sales and marketing, the regional manager determines what image the company should present to potential clients. The services regional manager also reviews market reports and ultimately decides how marketing resources should be allocated. The regional manager may decide that resources should be evenly distributed across the whole area, or they may decide that a more targeted marketing campaign is necessary.
The regional manager for a services company is ultimately responsible for the success of operations within their region. They often set metrics such as how many clients should be served in a day, how long offered services should take, and what techniques are to be employed by staff. The regional manager often reviews operations reports to ensure that all benchmarks are met. If an area within the region is failing to meet established benchmarks, the regional manager may travel to the area and work to find a solution; for example, the regional manager may oversee additional training or changes in personnel.
The services regional manager also performs several human resources tasks, such as setting hiring standards. The regional manager may also approve any tests used to evaluate prospective employees and the process used to train new hires.
Previous management experience - as well as previous experience in a related company - is required for this position. Educational requirements may vary by company. Regional managers must have excellent supervisory, communication, and time-management skills, as well as proficiency with basic computer software.
Regional Manager, Services Company Tasks
- Monitor the financial performance of service centers and work to minimize costs and make processes more efficient.
- Communicate and enforce corporate directives, policies, and procedures to employees throughout the region.
- Supervise the operation of service centers and ensure they provide standardized service throughout a geographic region.
- Track inventory levels, oversee the ordering of supplies, and ensure parts are available when customers need them.