A retail pharmacy manager supervises the day-to-day operations of pharmacy departments that exist outside of clinics and hospitals in the consumer sector. The manager helps train and oversees the pharmacy staff, ensures that all company and jurisdictional rules are followed, and generally sees to it that the pharmacy operates in a safe and efficient manner. He or she is also typically a key customer service provider for the pharmacy department and works to resolve any issues related to that.
Much of the work of the retail pharmacy manager does will be hands-on alongside other licensed members of the pharmacy staff. The manager assists in working with customers, getting prescriptions filled, and processing transactions on point of sale equipment or cash registers. The manager, however, also will be expected to ensure that all procedures are properly followed for the dispensing of prescription medication. This can involve ensuring that all measuring and counting procedures are followed in all cases. The pharmacy manager will ensure that all bar-coded medications are properly scanned and that all medicinal transactions create traceable records in accordance with the retail operator's rules and any federal or local regulation.The pharmacy manager also likely will be the point person for training these procedures and demonstrating their proper use to new hires in the department. He or she will also participate in interviewing, hiring, and any periodic employee reviews for this department.
Pharmacy managers are almost always licensed pharmacologists, a certification that typically requires a university or associate's degree. Managers must have excellent interpersonal skills for resolving customer service issues and handling any employee concerns. A pharmacy manager should expect to work in a fairly busy retail pharmacological environment, typically during regular business hours of the week.
Retail Pharmacy Manager Tasks
Oversee dispensing of drugs, supplies and inventory.
Maintain pharmacy day-to-day procedures and delegate staff responsibilities.
Ensure services are in compliance with professional standards, state and federal regulatory requirements.
Acts as a consultant to medical staff and patients.