Sales administrators give clerical support to the sales team. They perform a number of duties focusing on customer satisfaction and coordinating sales team activities. They track reports, file invoices, forward phone calls, greet customers, schedule appointments, follow up on sales calls, and help make sales. They also handle light bookkeeping responsibilities. Sales administrators often act as a link between the customer and the sales team. In that capacity, their duties include preparing multiple types of sales documents and producing related reports. When the sales team is out of the office, sales administrators manage their schedules and create proposals and other needed sales documents. This position primarily works in an office setting during regular business hours; however, overtime may be required during a peak or busy season.
Sales administrators must have the ability to multitask, be able to maintain good customer relations, and keep detailed records of the interactions with clients. Employers look for candidates that are organized, flexible, and professional. Sales administrators also must have excellent time management and communication skills; they also should have a good understanding of math and be able to operate basic office equipment such as computers and printers. Most employers require a high school diploma or equivalent along with prior experience as a secretary or receptionist. An associate's or bachelor’s degree in business or a similar discipline may be preferred.
Sales Administrator Tasks
- Assist in determining vendor availability, pricing and service of replacement parts, shipment discrepancies, product information and product inspections.
- Prepare, administer and coordinate customer and dealer quotations, proposals, bids, orders, contracts and specifications in an efficient manner.
- Administer and coordinate the promotion and sale of company parts and products.
- Manage, track and reconcile merchandise, premiums and collateral.