A sales supervisor works to ensure that the customer's needs and relevant sales targets are met. This position involves dealing with customers and their sales team, and it involves a delicate balance that, in the hands of the right person, make all parties pleased about their experiences with each other.
The responsibilities of the sales supervisor include being able to hire, train, motivate, and develop an effective sales team that works well in meeting their company's and individual sales goals. The sales manager also deals with customer issues that arise for their sales team before or during the course of customer interaction; this often involves providing guidance to team members and/or speaking with the customer directly. Strong communication, negotiation, and conflict-resolution goals are required, as ensuring that customers are satisfied even in the face of problems is paramount. Strong communication is also required to ensure that customer's needs are understood and their options explained well to them. This position generally exists in a sales environment, which can vary from an internal sales floor to trips to client locations to make presentations.
It is recommended that most sales supervisors have an associate's or bachelor's degree in marketing or a related field. A strong background in a related position is generally required for this position, and most positions involve pay based on experience and/or performance. The ability to be consistent and dependable are also valued in candidates for the position of sales supervisor.
Sales Supervisor Tasks
- Manage sales support function for customers.
- Manage sales strategies for the products/services.
- Account administration for existing clients.
- Secure new sources of recurring revenue.