Sales support representative serve as a liaison between a company and its customers. They perform a number of responsibilities related to engaging new and existing clients, with the goal of generating sales and retaining customers. Some day-to-day tasks performed by sales support representatives might include handling regular calls and emails from clients, investors, and financial advisers; overseeing sales support for a specific territory; and communicating with other individuals and departments within their organization as needed. Sales support representatives also help resolve any customer issues in a timely and efficient manner.
These representatives are also tasked with helping develop marketing strategies, preparing sales and marketing proposals, and providing service and product feedback to relevant departments within the company. Additionally, they must maintain a strong knowledge of products and services offered by their company, undergoing continuing education as necessary. This job typically takes place in an office setting, and the hours may vary depending on the needs of the company.
The minimum educational requirement for sales support representatives varies, but it may include a bachelor's degree in communications, marketing, or a related field. Related sales experience is generally needed, as are excellent communication skills and the ability to oversee multiple projects and clients at once.
Sales Support Representative Tasks
Monitor for problems, taking immediate action where possible and escalating when required.
Interact with clients, resolve problems, and provide information.
Perform, organize, and streamline operational tasks to reduce the potential for errors.
Provide technical assistance to clients and staff.