The person in charge of all aspects of a supermarket's functioning is the supermarket store manager. They are responsible for a wide variety of areas from the food inventory to personnel matters to the store's financial performance. The supermarket store manager typically supervises a team of department managers who run the various divisions of the store, as well as managers who oversee cashiers and customer service. They help department managers with inventory projections and ordering to ensure timely product rotation and efficient use of shelf space. The manager works with customer service and cashier managers (or the head cashier) to address any difficulties with frequent-customer cards, product complaints, and cash-handling procedures.
The supermarket store manager is also responsible for the financial health of the grocery store. They are expected to create annual and monthly budgets and forecasts and adhere to them. The manager may set goals for each department related to sales and cleanliness, and they look at sales trends and prior years' financials to help ensure an optimal labor cost. Additionally, the store manager ensures that all deposits and cash flow are properly reconciled with expected sales figures.
By the time they are in consideration for a supermarket sales manager position, an individual will typically have extensive experience in this field, likely including at least three to five years as a department or assistant store manager. Larger supermarkets usually require at least an associate's or bachelor's degree as well. While supermarket store managers typically work regular business hours during the week, they should expect to work on weekends frequently as well. Additionally, the store manager must always be available in the event of any emergencies.
Supermarket Store Manager Tasks
Supervise grocery store employees, overseeing hiring, discipline, training, and promotions.
Manage the daily operation and administration of all departments of a grocery store.
Set standards for customer service, receive and respond to customer complaints.
Monitor store financial performance, setting business objectives and implementing strategies to meet those targets.
Oversee the ordering and stocking of products, monitor product quality, and adjust inventory to meet customer needs.