Computer systems technicians keep a wide range of computer and technology assets running smoothly and they evaluate potential technology problems as they arise to minimize interruptions to the business. When technology problems come up, computer systems technicians work swiftly to repair the problems and restore technology to full function as quickly as possible. Systems technicians also evaluate the needs of users to ensure they are met, and they perform training tasks as needed. By monitoring servers and computers, network infrastructure and software deployments, systems technicians can monitor all aspects of the technology deployment to better handle faults.
Computer systems technicians work in a role that can be both physically and mentally demanding: For example, a technician needs to be able to replace network cabling as needed, physically work on computers and servers to repair components, but they also need to be able to plan network expansions, troubleshoot problems and design systems to meet needs. Computer systems technicians work generally work in business buildings and offices. Computer systems technicians report to management regarding regular inspections and potential issues effecting technology and recommends upgrades or other changes as needed. The technicians are responsible for all the technology in the area they are assigned to, and they work to keep their work area trouble-free. Most of the work involved is indoor, but the technician may occasionally have to perform tasks outdoors depending on a company's needs.
Educational requirements vary based on the career level and industry, but becoming a computer systems technician involves having at least an associate's degree in computer science or a similar area, along with related job experience. Computer systems technicians can expect to work hours that coincide with operating hours where they work so they can watch over potential technology problems that may come up during the workday and correct them. They also may need to work emergency hours if needed to repair a technology crisis after hours.
Systems Technician (Computer) Tasks
- Research user needs to make recommendations for acquisitions and maintenance.
- Assess user needs and conduct online or in person training.
- Install, configure, and maintain routine and customized hardware and software.
- Provide technical expertise to end users, and troubleshooting network, hardware, and software problems.