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Technical Support Assistant Salary

Those pursuing careers as Technical Support Assistants in the United States may have to make do with less; average incomes for people in this area hover around only $40K annually. Geographic location is the biggest factor affecting pay for this group, followed by career duration. Most Technical Support Assistants report high levels of job satisfaction. Women make up the majority of Technical Support Assistants (64 percent) who completed the questionnaire. Not all workers are lucky enough to have benefits; in fact, close to a fourth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by more than half. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$27,992 - $62,241
(Median)
$28K
$40K
$62K
MEDIAN: $39,913
10%
50%
90%

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$10.06 - $22.34
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$27,992 - $62,241  
   
Bonus
$0.00 - $4,989  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,012 - $55,435  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 131
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$10.06 - $22.34  
   
Overtime
$12.52 - $44.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,989  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,012 - $55,435  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 131

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United States (change)


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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants may progress into high-paying roles like Technical Support Analyst, where median compensation is $45K annually.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Technical Support Assistants report using a wide range of professional skills. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 5 percent and 14 percent. Skills that pay less than market rate include Customer Service and Windows Operating System General Use. Most people experienced in Microsoft Office also know Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Assistants with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $33K; however, individuals with five to 10 years of experience bring in $38K on average — a distinctly larger sum. Technical Support Assistants claiming one to two decades of experience make an estimated median of $41K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $44K.

Related Job Salaries

United States (change)

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 23%


Mid-Career
up arrow 6%

National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 14%

Microsoft Access
up arrow 10%

Network Management / Administration
up arrow 5%

Windows NT / 2000 / XP Networking
up arrow 3%

HTML
up arrow 3%

Microsoft Word
up arrow 1%

National Average
$36,000

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 5%

Customer Service
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
8%
1-4 years
49%
5-9 years
16%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 63%
vision benefits Vision: 53% employee benefits None: 25%
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