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Technical Support Assistant Salary

Technical Support Assistants in the United States are not likely to strike it rich; they only make around $40K annually on average. Residence is the biggest factor affecting pay for this group, followed by experience level. Job satisfaction is high and work is enjoyable for most Technical Support Assistants. Health benefits are not enjoyed by everyone in this line of work, and nearly one in four lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. Female Technical Support Assistants survey participants are more prevalent than men — 65 percent of professionals. The data in this summary comes from the PayScale salary survey.
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$28,056 - $63,571
(Median)
$28K
$40K
$64K
MEDIAN: $40,141
10%
50%
90%

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$10.08 - $22.35
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$28,056 - $63,571  
   
Bonus
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,111 - $55,844  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 130
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$10.08 - $22.35  
   
Overtime
$12.13 - $44.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,111 - $55,844  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 124

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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants often transition into a Administrative Assistant position. Administrative Assistants report a slightly lower median income of $31K.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results imply that Technical Support Assistants put a diverse skill set to use. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 6 percent and 11 percent. Skills that are correlated to lower pay, on the other hand, include Customer Service, HTML, and Windows Operating System General Use. Those educated in Microsoft Office tend to be well versed in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Those in the early stages of their career can expect to make around $34K; however, individuals with five to 10 years of experience bring in $39K on average — a distinctly larger sum. Technical Support Assistants see a median salary of $41K after reaching one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Technical Support Assistant with more than 20 years of experience can earn $45K on average.

Related Job Salaries

United States (change)

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 24%


Mid-Career
up arrow 8%

National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 11%

Microsoft Access
up arrow 8%

Network Management / Administration
up arrow 6%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Word
up arrow 1%

National Average
$36,000

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 5%

HTML
up arrow 5%

Customer Service
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 51 votes.

Gender

Female
65 %
Male
35 %

Years of Experience

Less than 1 year
8%
1-4 years
47%
5-9 years
17%
10-19 years
19%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 63%
vision benefits Vision: 53% employee benefits None: 25%