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Technical Support Assistant Salary

Technical Support Assistants in the United States may have to scrimp and save; the median compensation is $40K per year. Residence and career duration each impact pay for this group, with the former having the largest influence. Some workers in this field — approximately one-fourth — are not awarded benefits. Medical coverage is reported by a fair number and dental plans are enjoyed by the larger part. Most Technical Support Assistants like their work and job satisfaction is high. The majority of Technical Support Assistants (66 percent) who took the survey are women. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$28,449 - $62,642
(Median)
$28K
$40K
$63K
MEDIAN: $40,006
10%
50%
90%

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$10.12 - $22.56
(Median)
$10
$15
$23
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$21K$42K$63K
Salary
$28,449 - $62,642  
   
Bonus
$0.00 - $5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,228 - $55,732  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 128
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$10.12 - $22.56  
   
Overtime
$12.13 - $44.78  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,228 - $55,732  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 128

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United States (change)


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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants who transition into a Technical Support Analyst role may receive large pay increases as the latter position pays an average $45K per year.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results show that Technical Support Assistants use a fair number of skills. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 6 percent and 12 percent. Skills that are correlated to lower pay, on the other hand, include Customer Service, Windows Operating System General Use, and HTML. Most people skilled in Microsoft Office are similarly competent in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Assistants, more experience in the field does not usually mean bigger paychecks. Respondents with less than five years' experience take home $34K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $39K. Technical Support Assistants with one to two decades of relevant experience report an average salary of approximately $42K. After two decades in the workforce, the average Technical Support Assistant generally earns more than ever; median pay for this group is estimated at $45K.

Related Job Salaries

United States (change)

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 24%


Mid-Career
up arrow 9%

National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 12%

Microsoft Access
up arrow 9%

Network Management / Administration
up arrow 6%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Word
0%

National Average
$36,000

Microsoft Office
up arrow 2%

HTML
up arrow 3%

Windows Operating System General Use
up arrow 5%

Customer Service
up arrow 20%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 51 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
8%
1-4 years
48%
5-9 years
17%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 72% dental benefits Dental: 63%
vision benefits Vision: 54% employee benefits None: 25%
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