Technical Support Assistant Salary

It's impossible to make it big as a Technical Support Assistants in the United States; the average employee scrapes together only around $40K annually. Geographic location is the biggest factor affecting pay for this group, followed by experience level. More than half of Technical Support Assistants (64 percent) survey participants are women. Although a strong majority have medical coverage and the greater part have dental coverage, one-fourth claim no health benefits at all. Job satisfaction for Technical Support Assistants is high. This report is based on responses to the PayScale salary survey.
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$28,738 - $63,360
(Median)
$29K
$40K
$63K
MEDIAN: $40,027
10%
50%
90%

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$10.07 - $22.32
(Median)
$10
$15
$22
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$28,738 - $63,360  
   
Bonus
$0.00 - $5,872  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,040 - $56,358  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 132
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$10.07 - $22.32  
   
Overtime
$12.52 - $44.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $5,872  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,040 - $56,358  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 132
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Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants who advance into the role of a Technical Support Analyst are fairly uncommon. Technical Support Analysts on average earn $45K per year. The most common promotion for Technical Support Assistants is an Administrative Assistant position, which usually brings in $31K a year. Another standard transition for Technical Support Assistants seeking advancement is to assume a Technical Support Specialist role, where pay is often $42K.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Technical Support Assistants report using a wide range of professional skills. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 6 percent and 13 percent. Skills that are correlated to lower pay, on the other hand, include Customer Service and Windows Operating System General Use. Those educated in Microsoft Office tend to be well versed in Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Assistants do not generally earn higher incomes from more experience in the field. Although individuals who have less than five years' experience earn $34K on average, people with five to 10 years benefit from a notably larger average of $38K. Technical Support Assistants see a median salary of $41K after reaching one to two decades on the job. More than 20 years of experience mean a somewhat bigger median paycheck of $44K, but it's not much more than what less experienced people make.

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Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 22%



National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 13%

Microsoft Access
up arrow 8%

Network Management / Administration
up arrow 6%

Windows NT / 2000 / XP Networking
up arrow 2%

HTML
up arrow 2%

Microsoft Word
0%

National Average
$36,000

Microsoft Office
up arrow 2%


Customer Service
up arrow 19%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
64 %
Male
36 %

Years of Experience

Less than 1 year
8%
1-4 years
49%
5-9 years
16%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 73% dental benefits Dental: 63%
vision benefits Vision: 53% employee benefits None: 25%
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