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Technical Support Assistant Salary

It's impossible to make it big as a Technical Support Assistants in the United States; the average employee scrapes together only around $40K annually. Female Technical Support Assistants survey participants are more prevalent than men — 66 percent of professionals. Health benefits are not claimed by all — somewhere between a fifth and a fourth lack any form of coverage — but a strong majority have medical insurance, and the larger part have dental, too. Most workers in this position report high levels of job satisfaction. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$27,959 - $64,526
(Median)
$28K
$40K
$65K
MEDIAN: $39,979
10%
50%
90%

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$9.91 - $21.94
(Median)
$9
$15
$22
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$27,959 - $64,526  
   
Bonus
$0.00 - $4,880  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,824 - $57,228  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 120
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$9.91 - $21.94  
   
Overtime
$11.59 - $44.89  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,880  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,824 - $57,228  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 112
United States (change)

Job Description for Technical Support Assistant

Technical support assistants are a part of the company's information technology (IT) team. Their primary goals are to offer support and assistance to customers related to computers, technology, desktop support, and data management. They act as a part of the company's help desk and are often the customer's first point of contact when there is a technology support request. Additionally, in some companies, the technical support assistant is also responsible for data archiving, installing software, controlling and maintaining websites and social media, and training employees on new and updated software. Since technology plays a key role in the technical support assistant's job, it is important that they have an excellent technical knowledge and are up-to-date on the latest technology. Since technology is always changing, they must be able to learn and adapt, as well as be able to teach and demonstrate how they work and are best used.

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Technical Support Assistant Tasks

  • Assist with managing outages, dispatching, billing and/or customer relations.
  • Monitor user activities to detect problems and support end-users.
  • Maintain, troubleshoot, and install computer hardware and software.
  • Train users in managing and using old and new systems.

Common Career Paths for Technical Support Assistant


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Technical Support Assistants often transition into an upper level Administrative Assistant position and may see a small drop in pay. Administrative Assistants earn $31K on average.

Technical Support Assistant Job Listings

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Popular Skills for Technical Support Assistant


Survey results suggest that Technical Support Assistants use a fairly large toolkit of professional skills. Most notably, skills in Microsoft Exchange, Microsoft Access, Network Management / Administration, and Windows NT / 2000 / XP Networking are correlated to pay that is above average, with boosts between 8 percent and 10 percent. Skills that are correlated to lower pay, on the other hand, include HTML and Windows Operating System General Use. Most people experienced in Microsoft Office also know Windows Operating System General Use and Microsoft Access.

Pay by Experience Level for Technical Support Assistant

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Average salaries for inexperienced employees average out to around $34K, but folks who have five to 10 years of experience earn a higher median of $38K. After working for 10 to 20 years, Technical Support Assistants make a median salary of $41K. In the end, more experience does seem to mean larger paychecks; seasoned Technical Support Assistants with more than 20 years of experience earn a predictably higher median salary of $48K.

Related Job Salaries

Experience Affects Technical Support Assistant Salaries

Late-Career
up arrow 33%


Mid-Career
up arrow 6%

National Average
$36,000


Skills That Affect Technical Support Assistant Salaries

Microsoft Exchange
up arrow 10%

Microsoft Access
up arrow 9%

Network Management / Administration
up arrow 8%

Windows NT / 2000 / XP Networking
up arrow 2%

Microsoft Word
0%

National Average
$36,000

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 4%

HTML
up arrow 5%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 51 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
9%
1-4 years
48%
5-9 years
17%
10-19 years
16%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 76% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 23%