A Technical Support Specialist earns an average salary of $44,327 per year. Most people move on to other jobs if they have more than 20 years' experience in this field.Pay goes up steadily as a this job becomes more experienced.
Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,967 - $67,146
(Median)
31K
37K
44K
54K
67K
MEDIAN: $44,326
10%
25%
50%
75%
90%
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Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.87 - $25.14
(Median)
12
14
17
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$30,967 - $67,146  
   
Bonus
$0.00 - $5,030  
Profit Sharing
$102.41 - $7,195  
Commission
$0.00 - $8,109  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,681 - $64,770  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 3,615
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.87 - $25.14  
   
Overtime
$15.72 - $39.85  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,030  
   
Commission
$0.00 - $8,109  
Profit Sharing
$102.41 - $7,195  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,681 - $64,770  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 3,615
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Popular Employer Salaries for Technical Support Specialist
Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.
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Technical Support Specialist Tasks
  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.
Popular Skills for Technical Support Specialist
Pay by Experience Level for Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 21%
San Francisco
up arrow 20%
up arrow 16%
San Diego
up arrow 15%
Boston
up arrow 14%
up arrow 7%
up arrow 6%
up arrow 5%
up arrow 1%
National Average
$41,000
Rochester
up arrow 5%
Austin
up arrow 12%
St. Louis
up arrow 13%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Technical Support Specialist Salaries

Electronic Troubleshooting
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Troubleshooting
0%
Windows NT / 2000 / XP Networking
0%
National Average
$41,000
Microsoft Office
up arrow 1%
Network Management / Administration
up arrow 1%
Customer Service
up arrow 2%
Windows Operating System General Use
up arrow 2%
Phone Support
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 688 votes.
Gender
Female
27%
female alumni
 
Male
73%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
41%
5-9 years
28%
10-19 years
20%
20 years or more
6%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 75%
vision benefits Vision: 60% employee benefits None: 13%
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