Technical Support Specialist Salary

For Technical Support Specialists, yearly average wages total $46K annually. Including potential for bonuses, profit sharing and commission — peaking near $5K, $7K, and $20K, respectively — total cash payment to Technical Support Specialists can bottom out near $30K or top out at around $65K. The most influential factor affecting pay for this group is career length, though geography and the individual firm have a (lesser) impact as well. Medical benefits are awarded to most, and a strong majority earn dental coverage. Male Technical Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. For the most part, Technical Support Specialists enjoy their work and report high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
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$33,087 - $68,680
(Median)
$33K
$46K
$69K
MEDIAN: $45,528
10%
50%
90%

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$12.59 - $25.13
(Median)
$13
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$33,087 - $68,680  
   
Bonus
$0.00 - $5,038  
Profit Sharing
$195.33 - $6,754  
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,016 - $65,279  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,014
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.59 - $25.13  
   
Hourly Tips
$3.75  
Overtime
$18.47 - $40.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,038  
   
Commission
$-0.50 - $19,574  
Profit Sharing
$195.33 - $6,754  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,016 - $65,279  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,321
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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It's not very common for Technical Support Specialists to move on to become Information Technology Project Managers. Average pay for an Information Technology Project Manager is $86K annually. A Computer Technical Support Specialist role is the most prevalent career advancement for Technical Support Specialists. Paychecks for that role are $41K on average. The Technical Support Manager position is another common transition for Technical Support Specialists; in this role, salaries are typically at the $70K mark.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


Dominating the field, International Business Machines (IBM) Corp., Apple Computer, Inc, T-Mobile, Inc., Verizon Wireless, and Time Warner Cable Company are top firms with a reputation for hiring a great number of Technical Support Specialists. Although Verizon Wireless heads up the field in terms of compensation, offering the highest median salary at $47K, pay at this particular employer still varies considerably, running the full spectrum from $31K to $80K. Also paying near the top of the field are IBM Global Services at $45K, International Business Machines (IBM) Corp. at $42K, and Apple Computer, Inc, where Technical Support Specialists annually earn $42K.

Comcast Cable, Inc., Time Warner Cable Company, and T-Mobile, Inc. also rank near the bottom for pay, handing out $34K, $35K, and $37K-paychecks on average.

Popular Skills for Technical Support Specialist


Survey results imply that Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in System Administration, Network Management / Administration, Windows Support, and Technical Services are correlated to pay that is above average, with boosts between 3 percent and 5 percent. Skills that pay less than market rate include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Those proficient in Customer Service are, more often than not, also skilled in Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Technical Support Specialists, more experience in the field does not usually mean bigger paychecks. People who have worked for fewer than five years bring home $39K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $45K. Technical Support Specialists see a median salary of $48K after reaching one to two decades on the job. After two decades in the workforce, the average Technical Support Specialist generally earns more than ever; median pay for this group is estimated at $57K.

Pay Difference by Location

National Average: $42,596

Larger city markers indicate a job is popular in that location.

For Technical Support Specialists, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Technical Support Specialists can also look forward to large paychecks in cities like Philadelphia (+24 percent), Boston (+17 percent), Dallas (+16 percent), and Chicago (+13 percent). The lowest-paying market is Atlanta, which sits 5 percent below the national average. Employers in Austin and Pittsburgh also lean toward paying below-median salaries (3 percent lower and 2 percent lower, respectively).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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Experience Affects Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Technical Support Specialist Salaries


Technical Services
up arrow 3%

Network Management / Administration
up arrow 3%

Windows Support
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Windows NT / 2000 / XP Networking
0%

Microsoft Active Directory
0%

National Average
$43,000

Troubleshooting
up arrow 1%

Electronic Troubleshooting
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Customer Service
up arrow 3%

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 621 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 64%
dental benefits
None: 12%
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