Pay for Technical Support Specialists in the United States sits in the ballpark of $48K annually. In the world of Technical Support Specialists, total cash compensation can vary between $30K and $69K. Each package generally includes bonuses and profit sharing proceeds, and in exceptional cases, those amounts can reach heights of $6K and $5K, respectively. The company is the biggest factor affecting pay for this group, followed by geography and tenure. Making up 73 percent of those who took the survey, male Technical Support Specialists greatly outnumber their female counterparts. Work is enjoyable for Technical Support Specialists, who typically claim high levels of job satisfaction. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$34,331 - $73,224
$34K
$48K
$73K
MEDIAN: $47,693
10%
50%
90%

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$12.79 - $25.98
$13
$18
$26
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$34,331 - $73,224  
   
Bonus
$49.66 - $6,446  
Profit Sharing
$-0.48 - $5,144  
Commission
$600 - $17,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,379 - $68,812  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,794
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.79 - $25.98  
   
Hourly Tips
$3.75  
Overtime
$18.51 - $41.40  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$49.66 - $6,446  
   
Commission
$600 - $17,200  
Profit Sharing
$-0.48 - $5,144  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,379 - $68,812  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,294

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Common Career Paths for Technical Support Specialist


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While not commonly seen, Technical Support Specialists who transition into an Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. A Computer Technical Support Specialist role is the most common promotion for Technical Support Specialists moving up the ladder. Pay for this role tends to be $41K per year. Another typical, albeit less common, transition for Technical Support Specialists is a Technical Support Manager position, where earnings are usually $70K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


International Business Machines (IBM) Corp., Apple Computer, Inc, Verizon Wireless, T-Mobile, Inc., and Convergys Corporation are among the top companies that take on many Technical Support Specialists. Technical Support Specialists flock to IBM Global Services for generous paychecks, where average earnings of $45K lead the pack in compensation. Technical Support Specialists will also find cushy salaries at Ricoh Corporation (+$44K), International Business Machines (IBM) Corp. (+$42K), and Verizon Wireless (+$40K).

Also sliding in at the lower end of the scale are Sprint Nextel Corporation ($31K), AT&T Mobility LLC ($32K), and Time Warner Cable Company ($32K).

Popular Skills for Technical Support Specialist


Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Help Desk / Desktop Support, and Windows Operating System General Use. Those proficient in Customer Service are, more often than not, also skilled in Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Technical Support Specialists, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $40K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. Technical Support Specialists who work for 10 to 20 years in their occupation tend to earn about $51K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $59K.

Pay Difference by Location

National Average: $43,561

Larger city markers indicate a job is popular in that location.

Houston offers some of the highest pay in the country for Technical Support Specialists, 31 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like San Francisco (+25 percent), Los Angeles (+20 percent), Seattle (+18 percent), and New York (+18 percent). Trailing the national average by 15 percent, Phoenix is the market with the smallest paychecks. Employers pay around 6 percent less in Atlanta and 3 percent less in Austin, below-median salaries for those in this field.

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 508 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries




National Average
$44,000


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 508 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 75%
vision benefits
Vision: 64%
dental benefits
None: 14%
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