Technical Support Specialist Salary

Technical Support Specialists in the United States can expect to earn an average of $45K annually. Bonuses, profit sharing, and commission all factor into final incomes for Technical Support Specialists. Ranging between $30K near the bottom and $66K near the top, total earnings can include up to $5K from bonuses and up to $7K from profit sharing, with a high-performing minority reaping commissions of $10K. The most influential factor affecting pay for this group is experience level, though geography and the individual firm have a (lesser) impact as well. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Making up 75 percent of those who took the survey, male Technical Support Specialists greatly outnumber their female counterparts. Most Technical Support Specialists report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$32,195 - $68,921
(Median)
$32K
$45K
$69K
MEDIAN: $44,949
10%
50%
90%

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$12.21 - $25.12
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,195 - $68,921  
   
Bonus
$0.00 - $4,955  
Profit Sharing
$198.20 - $7,284  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,639 - $65,711  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,710
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.21 - $25.12  
   
Overtime
$17.71 - $40.15  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,955  
   
Commission
$0.00 - $9,787  
Profit Sharing
$198.20 - $7,284  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,639 - $65,711  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,129

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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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Though not the most common occurrence, Technical Support Specialists sometimes become Information Technology Project Managers, where the average income is $86K per year. Becoming a Computer Technical Support Specialist is, more often than not, the most common role that Technical Support Specialists move into when they're ready for the next step in their career. A median salary for a Computer Technical Support Specialist is $41K. Another frequent advance is for Technical Support Specialists to assume a Technical Support Manager role; in this role, workers often take home $69K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Apple Computer, Inc, and Time Warner Cable Company are some prominent firms with considerable interest in employing a large team of Technical Support Specialists. For Technical Support Specialists, comfortable salaries can be found at Verizon Wireless; in fact, average earnings are around $47K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($38K versus $69K) is great.

Pay for Technical Support Specialists is the lowest at Time Warner Cable Company, which has a median salary of $34K. In addition, there's little room to grow there, with salaries maxing out at $42K.

Popular Skills for Technical Support Specialist


Technical Support Specialists report using a large range of skills on the job. Most notably, skills in System Administration, Technical Services, Windows Support, and SQL are correlated to pay that is above average, with boosts of 6 percent, 5 percent, 4 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Most people who know Customer Service also know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Specialists do not generally earn higher incomes from more experience in the field. The average inexperienced worker earns $39K, and someone who has worked for five to 10 years can expect a bigger median salary of $45K. On average, Technical Support Specialists make $49K following one to two decades on the job. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $58K, demonstrating that compensation is roughly commensurate with experience in the end.

Pay Difference by Location


Home to some of the best pay for Technical Support Specialists, Washington offers exceptional salaries, 28 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like San Francisco (+24 percent), Boston (+22 percent), Los Angeles (+21 percent), and New York (+17 percent). Trailing the national average by 11 percent, Austin is the market with the smallest paychecks. Not at the bottom but still paying below the median are employers in Portland and Pittsburgh (4 percent lower and 3 percent lower, respectively).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

United States (change)

Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries



Windows Support
up arrow 4%

Electronic Troubleshooting
up arrow 2%

SQL
up arrow 2%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Network Management / Administration
up arrow 1%

Customer Service
up arrow 2%

Microsoft Office
up arrow 2%

Information Technology (IT) Support
up arrow 3%

Windows Operating System General Use
up arrow 4%

Phone Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 596 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 12%