Technical Support Specialist Salary

With a median pay of $96K, The Boeing Company Technical Support Specialists make much more than the national average ($48K per year) for those in this field. Other employers shelling out big bucks include IBM Global Services, International Business Machines (IBM) Corp., and Ricoh Corporation, where Technical Support Specialists typically earn around $45K, $42K, or $41K, respectively. The information for this snapshot was generated by responses to the PayScale salary survey.
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$34,490 - $73,716
$34K
$48K
$74K
MEDIAN: $48,251
10%
50%
90%

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$12.80 - $26.09
$13
$18
$26
MEDIAN: $17.70
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$34,490 - $73,716  
   
Bonus
$97.94 - $6,831  
Profit Sharing
$0.00 - $6,385  
Commission
$600 - $17,200  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,496 - $69,020  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,784
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.80 - $26.09  
   
Hourly Tips
$3.75  
Overtime
$18.41 - $41.60  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$97.94 - $6,831  
   
Commission
$600 - $17,200  
Profit Sharing
$0.00 - $6,385  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,496 - $69,020  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,284

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Common Career Paths for Technical Support Specialist


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It's not very common for Technical Support Specialists to move on to become Information Technology Project Managers. Average pay for an Information Technology Project Manager is $86K annually. Given that the median pay is $41K, it may be surprising to find that a Computer Technical Support Specialist is the most common role for Technical Support Specialists to subsequently assume on their way up the ladder. Transitioning into a Technical Support Manager role — which pays $70K — is also typical for Technical Support Specialists, though less common by comparison.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist

Popular Skills for Technical Support Specialist


Technical Support Specialists seem to wield many skills on the job. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. It is often found that people who know Customer Service are also skilled in Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 1,779 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 919 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 710 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 261 salaries.

Pay Difference by Location

National Average: $43,920

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 31 percent, Technical Support Specialists in San Francisco receive some of the highest pay in the country. Technical Support Specialists will also find cushy salaries in Houston (+30 percent), New York (+18 percent), Seattle (+16 percent), and Los Angeles (+14 percent). The smallest paychecks in the market, 13 percent south of the national average, can be found in Phoenix. A couple other locations with smaller-than-average paychecks include Atlanta (6 percent lower) and Austin (5 percent lower).

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
27 %
Male
73 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 510 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
23%
10-19 years
21%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

▲35%

▲18%

▲6%

National Average
$44,000

▼9%

Skills That Affect Technical Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 510 votes.

Gender

Female
27 %
Male
73 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
23%
10-19 years
21%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 76%
vision benefits
Vision: 65%
no benefits
None: 14%
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