Technical Support Specialist Salary

Median pay for Technical Support Specialists in the United States lies in the neighborhood of $45K per year. Overall compensation packages to Technical Support Specialists range from $30K on the low end to $65K on the high end; this includes bonuses that peak near $5K and profit sharing that approaches $7K, with some high rollers snagging commissions as high as $10K. Geographic location is the biggest factor affecting pay for this group, followed by career length and the individual firm. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Making up 76 percent of those who took the survey, male Technical Support Specialists greatly outnumber their female counterparts. The majority of Technical Support Specialists claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$32,245 - $68,550
(Median)
$32K
$45K
$69K
MEDIAN: $45,235
10%
50%
90%

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$12.39 - $25.10
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,245 - $68,550  
   
Bonus
$0.00 - $4,972  
Profit Sharing
$199.56 - $6,953  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $65,140  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,782
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.39 - $25.10  
   
Overtime
$18.03 - $40.57  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,972  
   
Commission
$0.00 - $9,787  
Profit Sharing
$199.56 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,884 - $65,140  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,166
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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While Technical Support Specialists do not often become Information Technology Project Managers, the job pays $86K per year on average. Technical Support Specialists go on to become Computer Technical Support Specialists more often than anything even though median pay for the role is $41K. Technical Support Specialists who move into a Technical Support Manager role, another well-traveled path for those in this field, tend to find salaries of $69K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


Well-known firms with a reputation for hiring numerous Technical Support Specialists include International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Time Warner Cable Company, and Apple Computer, Inc. Verizon Wireless does shell out the biggest paychecks — the median in that office is $45K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $31K while workers on the upper end may rake in up to $56K. Soaring salaries can also be found at IBM Global Services, Apple Computer, Inc, and International Business Machines (IBM) Corp., where earnings of $45K, $42K, or $42K are standard for Technical Support Specialists.

Other low-paying employers include Time Warner Cable Company at $35K and T-Mobile, Inc. at $35K, though some Technical Support Specialists there earn up to $45K.

Popular Skills for Technical Support Specialist


Survey results imply that Technical Support Specialists deploy a substantial tool kit of skills at work. Most notably, skills in System Administration, Technical Services, Windows Support, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Most people familiar with Customer Service also know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The median compensation for relatively untried workers is $39K; in the five-to-10 year group, it's higher at around $45K. For Technical Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $48K. Veterans who have acquired more than 20 years report a median income of $58K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location


Surpassing the national average by 33 percent, Technical Support Specialists in San Francisco receive some of the highest pay in the country. Technical Support Specialists will also find cushy salaries in Washington (+26 percent), Los Angeles (+20 percent), Boston (+19 percent), and New York (+16 percent). With compensation 14 percent below the national average, Austin is not known for hefty paychecks and actually represents the lowest-paying market. A couple other locations with smaller-than-average paychecks include Atlanta (5 percent lower) and Pittsburgh (4 percent lower).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries

Technical Services
up arrow 3%

Windows Support
up arrow 3%

System Administration
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Network Management / Administration
0%

Windows NT / 2000 / XP Networking
0%

Electronic Troubleshooting
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Microsoft Active Directory
up arrow 2%

Customer Service
up arrow 3%

Microsoft Office
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Phone Support
up arrow 4%

Windows Operating System General Use
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 573 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 12%
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