Technical Support Specialist Salary

Median pay for Technical Support Specialists in the United States is around $46K annually. Total cash incomes of Technical Support Specialists run from $30K to $65K, depending on bonuses that can occasionally exceed $5K, profit sharing that reaches $7K, and some commissions of nearly $20K. While geography and the particular employer impact pay for this group, career length is the most influential factor. Male Technical Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Read More
$33,087 - $68,680
(Median)
$33K
$46K
$69K
MEDIAN: $45,528
10%
50%
90%

Add this chart to your site: 640px    300px

$12.59 - $25.13
(Median)
$13
$17
$25
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$33,087 - $68,680  
   
Bonus
$0.00 - $5,038  
Profit Sharing
$195.33 - $6,754  
Commission
$-0.50 - $19,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,016 - $65,279  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 2,014
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.59 - $25.13  
   
Hourly Tips
$3.75  
Overtime
$18.47 - $40.28  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,038  
   
Commission
$-0.50 - $19,574  
Profit Sharing
$195.33 - $6,754  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,016 - $65,279  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,321
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

Read More...

Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


Add this chart to your site:   640px 640px    300px 300px


While Technical Support Specialists do not often become Information Technology Project Managers, the job pays $86K per year on average. Given that the median pay is $41K, it may be surprising to find that a Computer Technical Support Specialist is the most common role for Technical Support Specialists to subsequently assume on their way up the ladder. Transitioning into a Technical Support Manager role — which pays $70K — is also typical for Technical Support Specialists, though less common by comparison.

Technical Support Specialist Job Listings

Search for more jobs:

Popular Employer Salaries for Technical Support Specialist


Technical Support Specialists flock to International Business Machines (IBM) Corp., Apple Computer, Inc, T-Mobile, Inc., Verizon Wireless, and Time Warner Cable Company, highly regarded companies that employ a generous number of people in this profession. The biggest paychecks can be found at Verizon Wireless — the median salary there is $47K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $31K and highest ones in the neighborhood of $80K. Those in search of high salaries should also consider IBM Global Services, International Business Machines (IBM) Corp., and Apple Computer, Inc, top-paying firms where Technical Support Specialists rake in a comfortable $45K, $42K, or $42K, respectively.

Comcast Cable, Inc., Time Warner Cable Company, and T-Mobile, Inc. also scrape the bottom of the pay scale, with median earnings hovering around $34K, $35K, and $37K.

Popular Skills for Technical Support Specialist


Technical Support Specialists seem to wield many skills on the job. Most notably, skills in System Administration, Network Management / Administration, Windows Support, and Technical Services are correlated to pay that is above average, with boosts between 3 percent and 5 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Most people who know Customer Service also know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Workers with less than five years' experience earn around $39K on average, and those who have five to 10 years under their belts see a higher median salary of $45K. The average pay reported by folks with 10 to 20 years of experience is around $48K. Veterans who have acquired more than 20 years report a median income of $57K, which is generally higher than the pay reported by other tenure groups.

Pay Difference by Location

National Average: $42,596

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Technical Support Specialists, San Francisco offers exceptional salaries, 37 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like Philadelphia (+24 percent), Boston (+17 percent), Dallas (+16 percent), and Chicago (+13 percent). Atlanta is the lowest-paying area, 5 percent south of the national average. A couple other locations with smaller-than-average paychecks include Austin (3 percent lower) and Pittsburgh (2 percent lower).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Technical Support Specialist Salaries


Technical Services
up arrow 3%

Network Management / Administration
up arrow 3%

Windows Support
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 2%

Windows NT / 2000 / XP Networking
0%

Microsoft Active Directory
0%

National Average
$43,000

Troubleshooting
up arrow 1%

Electronic Troubleshooting
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Customer Service
up arrow 3%

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 4%



Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 621 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
5%
1-4 years
41%
5-9 years
26%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 76%
medical benefits
Vision: 64%
dental benefits
None: 12%
ADVERTISEMENT