Technical Support Specialist Salary (United States)

A Technical Support Specialist earns an average salary of $44,834 per year. Most people with this job move on to other positions after 20 years in this field.
Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,815 - $67,547
(Median)
32K
45K
55K
68K
MEDIAN: $44,834
10%
50%
75%
90%
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Technical Support Specialist Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.15 - $25.19
(Median)
12
15
17
21
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$31,815 - $67,547  
   
Bonus
$0.00 - $5,012  
Profit Sharing
$204.82 - $7,705  
Commission
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,500 - $65,138  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,805
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.15 - $25.19  
   
Overtime
$16.89 - $40.16  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,012  
   
Commission
$0.00 - $7,213  
Profit Sharing
$204.82 - $7,705  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,500 - $65,138  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,196
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.
Read More...
Technical Support Specialist Tasks
  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist

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Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist

Popular Skills for Technical Support Specialist

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Washington
up arrow 31%
San Francisco
up arrow 25%
Los Angeles
up arrow 20%
up arrow 18%
Houston
up arrow 15%
up arrow 10%
Dallas
up arrow 9%
Denver
up arrow 8%
San Diego
up arrow 7%
Boston
up arrow 6%
Portland
up arrow 6%
up arrow 4%
up arrow 2%
Columbus
up arrow 1%
National Average
$42,000
Austin
up arrow 7%
Larger circles over a city indicate a job is popular in that location.

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?
Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.
Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

Experience Affects Technical Support Specialist Salaries

National Average
$42,000

Skills That Affect Technical Support Specialist Salaries

SQL
up arrow 5%
Technical Services
up arrow 4%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Electronic Troubleshooting
up arrow 2%
Windows NT / 2000 / XP Networking
0%
Network Management / Administration
0%
National Average
$42,000
Troubleshooting
up arrow 1%
Microsoft Office
up arrow 2%
Customer Service
up arrow 3%
Windows Operating System General Use
up arrow 3%
Phone Support
up arrow 4%
Information Technology (IT) Support
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 660 votes.

Gender

Female
26%
female alumni
 
Male
74%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
40%
5-9 years
28%
10-19 years
21%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 76%
vision benefits Vision: 61% employee benefits None: 12%
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