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Technical Support Specialist Salary

The average Technical Support Specialist in the United States earns approximately $45K annually. Overall cash earnings for Technical Support Specialists stretch from $30K on the lower end to $65K near the top, and the heftiest packages can encompass around $5K from bonuses and $7K from profit sharing. While geography and the specific company impact pay for this group, career length is the most influential factor. Medical benefits are awarded to most, and a strong majority earn dental coverage. Male Technical Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. For the most part, Technical Support Specialists enjoy their work and report high levels of job satisfaction. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$32,061 - $68,646
(Median)
$32K
$45K
$69K
MEDIAN: $45,017
10%
50%
90%

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$12.27 - $25.12
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,061 - $68,646  
   
Bonus
$0.00 - $4,977  
Profit Sharing
$198.20 - $7,284  
Commission
$0.00 - $9,696  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,681 - $65,364  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,751
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.27 - $25.12  
   
Overtime
$17.85 - $40.74  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,977  
   
Commission
$0.00 - $9,696  
Profit Sharing
$198.20 - $7,284  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,681 - $65,364  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,143
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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While Technical Support Specialists do not often become Information Technology Project Managers, the job pays $86K per year on average. Technical Support Specialists go on to become Computer Technical Support Specialists more often than anything even though median pay for the role is $41K. Technical Support Specialists who move into a Technical Support Manager role, another well-traveled path for those in this field, tend to find salaries of $69K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


Dominating the field, International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Apple Computer, Inc, and Time Warner Cable Company are top firms with a reputation for hiring a great number of Technical Support Specialists. The biggest paychecks can be found at Verizon Wireless — the median salary there is $47K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $38K and highest ones in the neighborhood of $79K.

With a median salary of $34K, Time Warner Cable Company provides Technical Support Specialists with the lowest pay in their field; moreover, earnings are capped at only $42K, limiting employee salary growth.

Popular Skills for Technical Support Specialist


Technical Support Specialists report using a deep pool of skills on the job. Most notably, skills in System Administration, Windows Support, Technical Services, and Electronic Troubleshooting are correlated to pay that is above average, with boosts in pay of 5 percent. At the other end of the pay range are skills like Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Those proficient in Customer Service are, more often than not, also skilled in Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. People who have worked for fewer than five years bring home $39K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $45K. For Technical Support Specialists, 10 to 20 years of experience on the job amounts to an average salary of $49K. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $58K.

Pay Difference by Location


For Technical Support Specialists, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Technical Support Specialists can also look forward to large paychecks in cities like Washington (+28 percent), Los Angeles (+20 percent), Boston (+19 percent), and New York (+16 percent). The smallest paychecks in the market, 12 percent south of the national average, can be found in Austin. Employers pay around 4 percent less in Portland and 3 percent less in Atlanta, below-median salaries for those in this field.

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries


Technical Services
up arrow 4%

Windows Support
up arrow 4%

Electronic Troubleshooting
up arrow 1%

Help Desk / Desktop Support (Tier 2)
0%

Windows NT / 2000 / XP Networking
0%

Network Management / Administration
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Microsoft Office
up arrow 2%

Information Technology (IT) Support
up arrow 2%

Microsoft Active Directory
up arrow 2%

Customer Service
up arrow 3%

Windows Operating System General Use
up arrow 4%

Phone Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 587 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 12%
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