Technical Support Specialist Salary

Technical Support Specialists in the United States can expect wages of $45K annually on average. Total cash incomes of Technical Support Specialists run from $30K to $65K, depending on bonuses that can occasionally exceed $5K, profit sharing that reaches $7K, and some commissions of nearly $10K. Career length is the biggest factor affecting pay for this group, followed by geography and the particular employer. Making up 76 percent of those who took the survey, male Technical Support Specialists greatly outnumber their female counterparts. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. Job satisfaction is high and work is enjoyable for most Technical Support Specialists. The numbers in this rundown were provided by PayScale's salary survey participants.
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$32,215 - $68,300

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$12.42 - $25.15

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$32,215 - $68,300  
   
Bonus
$0.00 - $4,973  
Profit Sharing
$199.11 - $6,965  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,894 - $64,871  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,782
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.42 - $25.15  
   
Overtime
$17.97 - $40.57  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,973  
   
Commission
$0.00 - $9,787  
Profit Sharing
$199.11 - $6,965  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,894 - $64,871  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,168
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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While not commonly seen, Technical Support Specialists who transition into an Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. Going from Technical Support Specialist to Computer Technical Support Specialist is the transition that occurs most often in this field, and the average paycheck for Computer Technical Support Specialists is $41K. Many others choose to work as Technical Support Managers, where pay is typically $70K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Time Warner Cable Company, and Apple Computer, Inc are all popular places to work. Verizon Wireless does shell out the biggest paychecks — the median in that office is $45K — but the company pay scale is greatly mixed, meaning that workers on the low end may earn only $31K while workers on the upper end may rake in up to $56K. Also paying near the top of the field are IBM Global Services at $45K, Apple Computer, Inc at $42K, and International Business Machines (IBM) Corp., where Technical Support Specialists annually earn $42K.

Others at the bottom of the scale for this job include Time Warner Cable Company at $35K, and T-Mobile, Inc. where $35K is the norm, but it is worth noting that some Technical Support Specialists there earn up to $45K.

Popular Skills for Technical Support Specialist


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in System Administration, Technical Services, Windows Support, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Most people experienced in Customer Service also know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Specialists with a lot of experience tend to enjoy higher earnings. Those who have worked for fewer than five years take home a median salary of $39K, and workers with five to 10 years of experience earn a higher $45K on average. Technical Support Specialists claiming one to two decades of experience make an estimated median of $48K. Technical Support Specialists who have spent more than 20 years on the job report earning a significantly higher median of $58K.

Pay Difference by Location


With a pay rate for Technical Support Specialists that is 31 percent greater than the national average, San Francisco offers a comfortable salary for those in this profession. Technical Support Specialists can also look forward to large paychecks in cities like Washington (+26 percent), Los Angeles (+19 percent), Boston (+18 percent), and New York (+15 percent). In Austin, salaries are 14 percent below the national average and represent the lowest-paying market. A couple other locations with smaller-than-average paychecks include Atlanta (5 percent lower) and Pittsburgh (3 percent lower).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries

System Administration
up arrow 4%

Technical Services
up arrow 3%

Windows Support
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Electronic Troubleshooting
0%

Network Management / Administration
0%

Windows NT / 2000 / XP Networking
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Microsoft Active Directory
up arrow 2%

Customer Service
up arrow 3%

Microsoft Office
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Phone Support
up arrow 4%

Windows Operating System General Use
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 566 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 12%
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