Median pay for Technical Support Specialists in the United States lies in the neighborhood of $47K per year. Overall cash earnings for Technical Support Specialists stretch from $30K on the lower end to $68K near the top, and the heftiest packages can encompass around $6K from bonuses and $5K from profit sharing. Geography is the biggest factor affecting pay for this group, followed by the company and experience level. Job satisfaction for Technical Support Specialists is high. Making up 75 percent of those who took the survey, male Technical Support Specialists greatly outnumber their female counterparts. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The information for this snapshot was generated by responses to the PayScale salary survey.
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$34,220 - $72,787
(Median)
$34K
$47K
$73K
MEDIAN: $47,444
10%
50%
90%

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$12.72 - $25.54
(Median)
$13
$18
$26
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$34,220 - $72,787  
   
Bonus
$50.77 - $6,373  
Profit Sharing
$-0.48 - $5,054  
Commission
$202.73 - $19,727  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,256 - $67,920  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,673
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$12.72 - $25.54  
   
Hourly Tips
$3.75  
Overtime
$18.29 - $39.99  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$50.77 - $6,373  
   
Commission
$202.73 - $19,727  
Profit Sharing
$-0.48 - $5,054  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,256 - $67,920  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,204
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. Going from Technical Support Specialist to Computer Technical Support Specialist is the transition that occurs most often in this field, and the average paycheck for Computer Technical Support Specialists is $41K. Many others choose to work as Systems Administrators, where pay is typically $56K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


Technical Support Specialists flock to International Business Machines (IBM) Corp., Apple Computer, Inc, Verizon Wireless, T-Mobile, Inc., and Time Warner Cable Company, highly regarded companies that employ a generous number of people in this profession. For Technical Support Specialists, comfortable salaries can be found at IBM Global Services; in fact, median earnings sit around $45K, the highest in the area. International Business Machines (IBM) Corp., Ricoh Corporation, and Verizon Wireless are a few other companies that offer generous salaries, with Technical Support Specialists earning around $42K, $41K, or $40K at each firm, respectively.

Others at the bottom of the scale for this job include AT&T Mobility LLC at $32K, Sprint Nextel Corporation at $32K, and Comcast Cable, Inc., where $33K is the norm.

Popular Skills for Technical Support Specialist


Technical Support Specialists report using a deep pool of skills on the job. Most notably, skills in System Administration, Technical Services, Network Support, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. Those proficient in Customer Service are, more often than not, also skilled in Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. People who have worked for fewer than five years bring home $40K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $45K. On average, Technical Support Specialists make $50K following one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Technical Support Specialist with more than 20 years of experience can earn $59K on average.

Pay Difference by Location

National Average: $43,394

Larger city markers indicate a job is popular in that location.

For those looking to make money, Technical Support Specialists in San Francisco enjoy an exceptional pay rate, 30 percent above the national average. Technical Support Specialists will also find cushy salaries in Houston (+30 percent), Los Angeles (+21 percent), New York (+20 percent), and Seattle (+18 percent). Falling short of the national average by 17 percent, the area with the worst salaries is Phoenix. Not at the bottom but still paying below the median are employers in Atlanta and Austin (7 percent lower and 4 percent lower, respectively).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

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Experience Affects Technical Support Specialist Salaries




National Average
$43,000


Skills That Affect Technical Support Specialist Salaries

System Administration
up arrow 4%

Technical Services
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Network Support
up arrow 1%

National Average
$43,000

Windows Support
up arrow 1%

Information Technology (IT) Support
up arrow 2%

Electronic Troubleshooting
up arrow 2%

Troubleshooting
up arrow 3%

Phone Support
up arrow 4%

Computer Hardware Technician
up arrow 4%

Microsoft Office
up arrow 4%





Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 483 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
23%
10-19 years
20%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 75%
medical benefits
Vision: 64%
dental benefits
None: 14%
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