Technical Support Specialist Salary
Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.Read More...
Almost all companies require a degree related to information technology, although many do not require any additional experience. However, some of higher-paying positions require experience with analysis of hardware and software. A thorough knowledge of Windows or IOS hardware and software is necessary. In addition, all multimedia technologies should be fully known, and the technical support specialist should also be able to translate the language of complex technology into simple and understandable words to educate others within the company or school. In some cases, this position may require managing others; in all cases, it is important to have good communication and people skills.
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Common Career Paths for Technical Support Specialist
While not commonly seen, Technical Support Specialists who transition into an Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. A Computer Technical Support Specialist role is the most common promotion for Technical Support Specialists moving up the ladder. Pay for this role tends to be $41K per year. Another typical, albeit less common, transition for Technical Support Specialists is a Technical Support Manager position, where earnings are usually $70K.
Technical Support Specialist Job Listings
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Popular Employer Salaries for Technical Support Specialist
International Business Machines (IBM) Corp., Apple Computer, Inc, Verizon Wireless, T-Mobile, Inc., and Convergys Corporation are among the top companies that take on many Technical Support Specialists. Technical Support Specialists flock to IBM Global Services for generous paychecks, where average earnings of $45K lead the pack in compensation. Technical Support Specialists will also find cushy salaries at Ricoh Corporation (+$44K), International Business Machines (IBM) Corp. (+$42K), and Verizon Wireless (+$40K).
Also sliding in at the lower end of the scale are Sprint Nextel Corporation ($31K), AT&T Mobility LLC ($32K), and Time Warner Cable Company ($32K).
Popular Skills for Technical Support Specialist
Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Help Desk / Desktop Support, and Windows Operating System General Use. Those proficient in Customer Service are, more often than not, also skilled in Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).
Pay by Experience Level for Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Technical Support Specialists, extensive experience does not lead to significantly more money. Relatively untried employees who have less than five years' experience make $40K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $46K. Technical Support Specialists who work for 10 to 20 years in their occupation tend to earn about $51K. Ultimately, more time spent in the workforce does seem to translate to bigger paychecks; seasoned veterans with more than 20 years of experience report a median income of $59K.
Pay Difference by Location
Houston offers some of the highest pay in the country for Technical Support Specialists, 31 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like San Francisco (+25 percent), Los Angeles (+20 percent), Seattle (+18 percent), and New York (+18 percent). Trailing the national average by 15 percent, Phoenix is the market with the smallest paychecks. Employers pay around 6 percent less in Atlanta and 3 percent less in Austin, below-median salaries for those in this field.
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