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Technical Support Specialist Salary

Earnings for Technical Support Specialists in the United States come in at around $45K per year on average. Including potential for bonuses, profit sharing and commission — peaking near $5K, $7K, and $10K, respectively — total cash payment to Technical Support Specialists can bottom out near $30K or top out at around $66K. While the particular city and the individual firm impact pay for this group, career length is the most influential factor. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Generally, women make up less than a third of all Technical Support Specialists who answered the questionnnaire. Work is enjoyable for Technical Support Specialists, who typically claim high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$32,050 - $68,774
(Median)
$32K
$45K
$69K
MEDIAN: $44,973
10%
50%
90%

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$12.29 - $25.18
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,050 - $68,774  
   
Bonus
$0.00 - $4,977  
Profit Sharing
$198.20 - $7,284  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,698 - $65,542  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,742
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.29 - $25.18  
   
Overtime
$17.89 - $40.83  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,977  
   
Commission
$0.00 - $9,787  
Profit Sharing
$198.20 - $7,284  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,698 - $65,542  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,133

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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Though not the most common occurrence, Technical Support Specialists sometimes become Information Technology Project Managers, where the average income is $86K per year. Becoming a Computer Technical Support Specialist is, more often than not, the most common role that Technical Support Specialists move into when they're ready for the next step in their career. A median salary for a Computer Technical Support Specialist is $41K. Another frequent advance is for Technical Support Specialists to assume a Technical Support Manager role; in this role, workers often take home $69K.

Technical Support Specialist Job Listings

Jobs by Simply Hired
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Popular Employer Salaries for Technical Support Specialist


Many Technical Support Specialists can be found at International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Apple Computer, Inc, and Time Warner Cable Company, firms that are at the top of the field. The biggest paychecks can be found at Verizon Wireless — the median salary there is $47K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $38K and highest ones in the neighborhood of $79K.

The lowest salaries can be found at Time Warner Cable Company — median pay is $34K — and there is little variation in compensation, with paychecks starting at $27K and only reaching $42K.

Popular Skills for Technical Support Specialist


Technical Support Specialists report using a large range of skills on the job. Most notably, skills in System Administration, Technical Services, Windows Support, and Electronic Troubleshooting are correlated to pay that is above average, with boosts in pay of 5 percent. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Most people skilled in Customer Service are similarly competent in Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Specialists with a rich background of experience are typically rewarded with larger paychecks. Salaries for inexperienced workers average out to $45K, and those with five to 10 years' experience earn a higher median of $39K. Technical Support Specialists who work for 10 to 20 years in their occupation tend to earn about $49K. Technical Support Specialists who have spent more than 20 years on the job report earning a significantly higher median of $58K.

Pay Difference by Location


Washington is home to an above-average pay rate for Technical Support Specialists, 28 percent higher than the national average. Technical Support Specialists will also find cushy salaries in San Francisco (+24 percent), Boston (+22 percent), Los Angeles (+21 percent), and New York (+15 percent). With compensation 11 percent below the national average, Austin is not known for hefty paychecks and actually represents the lowest-paying market. Portland and Pittsburgh are a couple other places where companies are known to pay below the median — salaries are 4 percent lower and 3 percent lower, respectively.

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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United States (change)

Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries


Technical Services
up arrow 4%

Windows Support
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Electronic Troubleshooting
up arrow 1%

Windows NT / 2000 / XP Networking
0%

Network Management / Administration
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Microsoft Office
up arrow 2%

Microsoft Active Directory
up arrow 2%

Customer Service
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Windows Operating System General Use
up arrow 4%

Phone Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 590 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 62% employee benefits None: 12%
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