Technical Support Specialist Salary
Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.Read More...
Almost all companies require a degree related to information technology, although many do not require any additional experience. However, some of higher-paying positions require experience with analysis of hardware and software. A thorough knowledge of Windows or IOS hardware and software is necessary. In addition, all multimedia technologies should be fully known, and the technical support specialist should also be able to translate the language of complex technology into simple and understandable words to educate others within the company or school. In some cases, this position may require managing others; in all cases, it is important to have good communication and people skills.
Technical Support Specialist Tasks
- Identify problems with information technology system operations and provide potential workarounds.
- Raise information, bug and feature requests to the development team or senior support specialists.
- Provide information systems technical support for routine customer issues.
Common Career Paths for Technical Support Specialist
Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. Going from Technical Support Specialist to Computer Technical Support Specialist is the transition that occurs most often in this field, and the average paycheck for Computer Technical Support Specialists is $41K. Many others choose to work as Systems Administrators, where pay is typically $56K.
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Popular Employer Salaries for Technical Support Specialist
Technical Support Specialists flock to International Business Machines (IBM) Corp., Apple Computer, Inc, Verizon Wireless, T-Mobile, Inc., and Time Warner Cable Company, highly regarded companies that employ a generous number of people in this profession. For Technical Support Specialists, comfortable salaries can be found at IBM Global Services; in fact, median earnings sit around $45K, the highest in the area. International Business Machines (IBM) Corp., Ricoh Corporation, and Verizon Wireless are a few other companies that offer generous salaries, with Technical Support Specialists earning around $42K, $41K, or $40K at each firm, respectively.
Others at the bottom of the scale for this job include AT&T Mobility LLC at $32K, Sprint Nextel Corporation at $32K, and Comcast Cable, Inc., where $33K is the norm.
Popular Skills for Technical Support Specialist
Technical Support Specialists report using a deep pool of skills on the job. Most notably, skills in System Administration, Technical Services, Network Support, and Help Desk / Desktop Support (Tier 2) are correlated to pay that is above average. Skills that seem to negatively impact pay include Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. Those proficient in Customer Service are, more often than not, also skilled in Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).
Pay by Experience Level for Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
More years of relevant experience do not necessarily translate to higher paychecks. People who have worked for fewer than five years bring home $40K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $45K. On average, Technical Support Specialists make $50K following one to two decades on the job. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Technical Support Specialist with more than 20 years of experience can earn $59K on average.
Pay Difference by Location
For those looking to make money, Technical Support Specialists in San Francisco enjoy an exceptional pay rate, 30 percent above the national average. Technical Support Specialists will also find cushy salaries in Houston (+30 percent), Los Angeles (+21 percent), New York (+20 percent), and Seattle (+18 percent). Falling short of the national average by 17 percent, the area with the worst salaries is Phoenix. Not at the bottom but still paying below the median are employers in Atlanta and Austin (7 percent lower and 4 percent lower, respectively).
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