Technical Support Specialist Salary

The national average salary for Technical Support Specialists is $49K annually; by contrast, The Boeing Company pays at a significantly higher rate, offering average pay of $96K. Other leaders in compensation levels are IBM Global Services at $45K, International Business Machines (IBM) Corp. at $42K, and Ricoh Corporation, where Technical Support Specialists annually earn $41K. This snapshot results from replies to PayScale's salary survey.
Read More
$34,589 - $76,392
$35K
$49K
$76K
MEDIAN: $48,959
10%
50%
90%

Add this chart to your site: 640px    300px

$12.94 - $26.28
$13
$18
$26
MEDIAN: $17.98
10%
50%
90%

Add this chart to your site: 640px    300px

$0$76K
Salary $34,589 - $76,392
Bonus $97.25 - $6,922
Profit Sharing $0.00 - $6,063
Commission $970 - $14,838
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,646 - $71,209
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,947
Hourly Data $0$42
Hourly Rate $12.94 - $26.28
Hourly Tips $1.88
Overtime $18.44 - $42.95
Annual Data $0$71K
Bonus $97.25 - $6,922
Commission $970 - $14,838
Profit Sharing $0.00 - $6,063
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$30,646 - $71,209
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,414

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

Read More...

Technical Support Specialist Tasks

  • Identify problems with information technology system operations and provide potential workarounds.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Provide information systems technical support for routine customer issues.

Common Career Paths for Technical Support Specialist


Add this chart to your site:   640px 640px    300px 300px


Technical Support Specialists who advance into the role of an Information Technology Project Manager are fairly uncommon. Information Technology Project Managers on average earn $86K per year. The most common promotion for Technical Support Specialists is a Computer Technical Support Specialist position, which usually brings in $41K a year. Another standard transition for Technical Support Specialists seeking advancement is to assume a Technical Support Manager role, where pay is often $70K.

Technical Support Specialist Job Listings

Popular Employer Salaries for Technical Support Specialist

Popular Skills for Technical Support Specialist


Survey takers working as Technical Support Specialists report using a large range of professional skills. Most notably, skills in System Administration, Technical Services, Help Desk / Desktop Support, and Network Support are correlated to pay that is above average. At the other end of the pay range are skills like Help Desk / Desktop Support, Help Desk / Desktop Support, and Customer Service. Those familiar with Customer Service also tend to know Phone Support, Help Desk / Desktop Support (Tier 2), and Help Desk / Desktop Support (Tier 1).

Pay by Experience Level for Technical Support Specialist

Pay by Experience for a Technical Support Specialist has a positive trend. An entry-level Technical Support Specialist with less than 5 years of experience can expect to earn an average total compensation of $40,000 based on 1,779 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Technical Support Specialist with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $46,000 based on 919 salaries. An experienced Technical Support Specialist which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $52,000 based on 710 salaries. A Technical Support Specialist with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $59,000 based on 261 salaries.

Pay Difference by Location

National Average: $44,503

Larger city markers indicate a job is popular in that location.

For those looking to make money, Technical Support Specialists in San Francisco enjoy an exceptional pay rate, 29 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like Houston (+28 percent), New York (+16 percent), Seattle (+15 percent), and Los Angeles (+13 percent). Phoenix ranks last in the field for pay, reporting salaries 14 percent below the national average. Workers in Atlanta and Austin earn salaries that trail the national average for those in this profession (7 percent less and 6 percent less, respectively).

Technical Support Specialist Reviews

Q: What is it like working as a Technical Support Specialist?

Technical Support Specialist in Philadelphia:
"Education Office."
Pros: Helping kids. Days off. Benefits.
Cons: Not living wage for area. Cant afford rent to be reasonable distance to work. Cant afford car to get through snow to work.

Technical Support Specialist in Portland:
Pros: The start up company I work at allows a lot of learning. Lot of room for growth.
Cons: Things move incredibly slow in a start up company.

Technical Support Specialist in Seattle:
"I'm alright where I am."
Pros: Free food and drink, the relaxed attire.
Cons: Stress level, the people sometimes.

Technical Support Specialist in Wayne:
"Satisfaction."
Pros: Helping people and having an impact in people's lives.
Cons: Is very stressful and very time consuming.

Technical Support Specialist in Sheboygan:
Pros: Working with people and different challenges every day.
Cons: Working with people who don't understand how to use a computer.

Technical Support Specialist in Fairfax:
"Work flexibility."
Pros: Flexible hours. Exposes to vendors. Team work. Corporate culture.
Cons: Salary. Lack of organizational events.

Technical Support Specialist in Windsor:
"Office conditions."
Pros: Problem solving, trouble shooting, fixing problems, helping, everyone is happy.
Cons: The pay is to low for the amount of effort put forth to complete the job.

Related Job Salaries

Key Stats for Technical Support Specialist

Gender

Female
26 %
Male
74 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 600 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
9%
ADVERTISEMENT
Location:
Years in Fields/Career:
United States (change)

Experience Affects Technical Support Specialist Salaries

▲33%

▲16%

▲4%

National Average
$45,000

▼10%

Skills That Affect Technical Support Specialist Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 600 votes.

Gender

Female
26 %
Male
74 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
22%
10-19 years
20%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
vision benefits
Vision: 64%
no benefits
None: 15%
ADVERTISEMENT