Technical Support Specialist Salary

Average Technical Support Specialists in the United States make around $45K annually. Overall compensation packages to Technical Support Specialists range from $30K on the low end to $65K on the high end; this includes bonuses that peak near $5K and profit sharing that approaches $7K, with some high rollers snagging commissions as high as $10K. Earnings for this group are mostly affected by career duration, followed by geography and the particular employer. Generally, women make up less than a third of all Technical Support Specialists who answered the questionnnaire. Job satisfaction is high and work is enjoyable for most Technical Support Specialists. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.
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$32,284 - $68,725
(Median)
$32K
$45K
$69K
MEDIAN: $45,224
10%
50%
90%

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$12.34 - $25.12
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,284 - $68,725  
   
Bonus
$0.00 - $4,974  
Profit Sharing
$199.56 - $6,953  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,882 - $65,291  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,778
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.34 - $25.12  
   
Overtime
$18.01 - $40.62  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,974  
   
Commission
$0.00 - $9,787  
Profit Sharing
$199.56 - $6,953  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,882 - $65,291  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,154
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Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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Technical Support Specialists sometimes assume positions such as Information Technology Project Managers. That role pays $86K per year on average. Becoming a Computer Technical Support Specialist is, more often than not, the most common role that Technical Support Specialists move into when they're ready for the next step in their career. A median salary for a Computer Technical Support Specialist is $41K. Another frequent advance is for Technical Support Specialists to assume a Technical Support Manager role; in this role, workers often take home $69K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


International Business Machines (IBM) Corp., Verizon Wireless, T-Mobile, Inc., Time Warner Cable Company, and Apple Computer, Inc are among the top companies that take on many Technical Support Specialists. The biggest paychecks can be found at Verizon Wireless — the median salary there is $47K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $38K and highest ones in the neighborhood of $79K.

The lowest salaries can be found at Time Warner Cable Company — median pay is $35K — and there is little variation in compensation, with paychecks starting at $27K and only reaching $42K.

Popular Skills for Technical Support Specialist


Technical Support Specialists seem to exploit a large range of skills on the job. Most notably, skills in System Administration, Technical Services, Windows Support, and Help Desk / Desktop Support are correlated to pay that is above average, with boosts in pay of 4 percent. Skills that are correlated to lower pay, on the other hand, include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. Those familiar with Customer Service also tend to know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The average inexperienced worker's salary is approximately $39K, and people with five to 10 years of experience bring in more at around $45K on average. People with 10 to 20 years of experience make an average of about $49K in this role. Technical Support Specialists who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $58K.

Pay Difference by Location


For Technical Support Specialists, busy San Francisco offers a higher-than-average pay rate, 31 percent above the national average. Technical Support Specialists can also look forward to large paychecks in cities like Washington (+27 percent), Los Angeles (+20 percent), Boston (+19 percent), and New York (+15 percent). In Austin, salaries are 14 percent below the national average and represent the lowest-paying market. Not at the bottom but still paying below the median are employers in Atlanta and Pittsburgh (5 percent lower and 4 percent lower, respectively).

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

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Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries

System Administration
up arrow 4%

Technical Services
up arrow 3%

Windows Support
up arrow 3%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Windows NT / 2000 / XP Networking
0%

Electronic Troubleshooting
0%

National Average
$42,000

Troubleshooting
up arrow 1%

Network Management / Administration
up arrow 1%

Microsoft Active Directory
up arrow 2%

Customer Service
up arrow 3%

Microsoft Office
up arrow 3%

Windows Operating System General Use
up arrow 3%

Information Technology (IT) Support
up arrow 3%

Phone Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 575 votes.

Gender

Female
24 %
Male
76 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
27%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 12%
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