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Technical Support Specialist Salary

Average Technical Support Specialists in the United States make around $45K annually. With bonuses occasionally running north of $5K, profit sharing proceeds sometimes surpassing $8K, and a few commissions as high as $10K, total income for Technical Support Specialists can range between $30K and $66K according to individual performance. While geography and the specific company impact pay for this group, career duration is the most influential factor. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most Technical Support Specialists report high levels of job satisfaction. Male Technical Support Specialists are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$32,016 - $68,705
(Median)
32K
45K
56K
69K
MEDIAN: $45,006
10%
50%
75%
90%

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$12.18 - $25.26
(Median)
12
15
17
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$32,016 - $68,705  
   
Bonus
$0.00 - $5,036  
Profit Sharing
$200.89 - $7,622  
Commission
$0.00 - $9,787  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,593 - $65,792  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,738
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$12.18 - $25.26  
   
Overtime
$17.19 - $40.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $5,036  
   
Commission
$0.00 - $9,787  
Profit Sharing
$200.89 - $7,622  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,593 - $65,792  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,156
United States (change)

Job Description for Technical Support Specialist

A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.

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Technical Support Specialist Tasks

  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Common Career Paths for Technical Support Specialist


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While not commonly seen, Technical Support Specialists who transition into a Information Technology Project Manager position may see a rise in pay. The median salary for Information Technology Project Managers is $86K per year. As Technical Support Specialists progress in their field, many go on to become Computer Technical Support Specialists. In fact, this transition is more common than anything else, and typical pay for the role is $41K. Another common career choice for Technical Support Specialists is to move into a Technical Support Manager role — this promotion usually pays $69K.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist


Although Verizon Wireless heads up the field in terms of compensation, offering the highest median salary at $46K, pay at this particular employer still varies considerably, running the full spectrum from $37K to $69K.

Employees of T-Mobile, Inc. can expect to make the least, with the company offering a median salary of $35K; however, pay is widely dispersed from top to bottom, ranging from $23K to $45K.

Popular Skills for Technical Support Specialist


Technical Support Specialists seem to require a rather large skill set. Most notably, skills in System Administration, Windows Support, SQL, and Technical Services are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Skills that pay less than market rate include Help Desk / Desktop Support, Phone Support, and Windows Operating System General Use. The majority of those who know Customer Service also know Phone Support and Help Desk / Desktop Support (Tier 2).

Pay by Experience Level for Technical Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Technical Support Specialists who reported more years of relevant experience also reported higher earnings. Relatively untried employees who have fewer than five years of experience earn around $38K on average. People who have worked for five to 10 years can expect a higher median salary of $45K. People with 10 to 20 years of experience make an average of about $49K in this role. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $60K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

Pay Difference by Location


For Technical Support Specialists, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Technical Support Specialists can also look forward to large paychecks in cities like Washington (+29 percent), Los Angeles (+18 percent), New York (+17 percent), and Boston (+14 percent). The lowest-paying market is Austin, which sits 8 percent below the national average.

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?

Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.

Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.

Related Job Salaries

Experience Affects Technical Support Specialist Salaries




National Average
$42,000


Skills That Affect Technical Support Specialist Salaries



Technical Services
up arrow 4%

SQL
up arrow 4%

Help Desk / Desktop Support (Tier 2)
up arrow 1%

Electronic Troubleshooting
up arrow 1%

Troubleshooting
0%

Windows NT / 2000 / XP Networking
0%

Network Management / Administration
0%

National Average
$42,000

Information Technology (IT) Support
up arrow 1%

Microsoft Office
up arrow 2%

Customer Service
up arrow 2%

Windows Operating System General Use
up arrow 3%

Phone Support
up arrow 4%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 614 votes.

Gender

Female
25 %
Male
75 %

Years of Experience

Less than 1 year
4%
1-4 years
41%
5-9 years
28%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 61% employee benefits None: 13%