Technical Support Specialist Salary (United States)

A Technical Support Specialist earns an average salary of $44,463 per year. A skill in Microsoft SQL Server is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.
Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$31,222 - $66,707
(Median)
31K
37K
44K
54K
67K
MEDIAN: $44,462
10%
25%
50%
75%
90%
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Technical Support Specialist Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.91 - $25.08
(Median)
12
14
17
20
25
MEDIAN: $16.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$23K$46K$69K
Salary
$31,222 - $66,707  
   
Bonus
$0.00 - $4,997  
Profit Sharing
$253.42 - $7,622  
Commission
$0.00 - $7,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,022 - $64,386  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 3,229
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$14$28$42
Hourly Rate
$11.91 - $25.08  
   
Overtime
$15.77 - $39.92  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,997  
   
Commission
$0.00 - $7,213  
Profit Sharing
$253.42 - $7,622  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,022 - $64,386  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 3,229
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Job Description for Technical Support Specialist
A technical support specialist consults with other employees and identifies technology problems; they then propose or collaborate on solutions. In some companies, this position requires the specialist to write programs to improve the efficiency and productivity of the systems already in place. As technology is constantly changing, individuals in this position must be aware of and able to respond to changes in technology. The technical support specialist must be technologically savvy and focused on finding solutions to issues with media technology and information integration. Often, the position is located within a computer lab or sometimes a classroom. If the position is within a school, an understanding of educational technology is a must.
Read More...
Technical Support Specialist Tasks
  • Provide information systems technical support for routine customer issues.
  • Raise information, bug and feature requests to the development team or senior support specialists.
  • Identify problems with information technology system operations and provide potential workarounds.

Technical Support Specialist Job Listings

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Popular Employer Salaries for Technical Support Specialist
Popular Skills for Technical Support Specialist
Pay by Experience Level for Technical Support Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Washington
up arrow 31%
San Francisco
up arrow 20%
up arrow 18%
San Diego
up arrow 15%
up arrow 14%
up arrow 9%
up arrow 9%
up arrow 5%
Minneapolis
up arrow 5%
Boston
up arrow 3%
up arrow 1%
Columbus
up arrow 1%
National Average
$41,000
Phoenix
up arrow 2%
Austin
up arrow 9%
Larger circles over a city indicate a job is popular in that location.

Technical Support Specialist Reviews

What is it like working as a Technical Support Specialist?
Technical Support Specialist in Wilsonville:
"High Stress, Low Pay, Okay Benefits."
Pros: The benefit options aren't bad, but that was before we were bought out. Not sure what benefits will look like come January. There is a lot of opportunity for advancement but every now and then it slows to a snails pace, and if you didn't get in before that happened, its usually 6 months before you get another chance.
Cons: The pay. The policies. The employees who don't care about their jobs or their place of business and have no respect for others.
Technical Support Specialist in Fort Morgan:
"Job."
Pros: I like looking into the problem and trying to find out what caused it and how to fix it.
Cons: Having to wait for customers to report issues.
Related Job Salaries

Experience Affects Technical Support Specialist Salaries

National Average
$41,000

Skills That Affect Technical Support Specialist Salaries

Windows Support
up arrow 4%
Technical Services
up arrow 4%
System Administration
up arrow 4%
SQL
up arrow 4%
Electronic Troubleshooting
up arrow 3%
Help Desk / Desktop Support (Tier 2)
up arrow 2%
Windows NT / 2000 / XP Networking
up arrow 1%
Troubleshooting
0%
Network Management / Administration
0%
National Average
$41,000
Microsoft Office
up arrow 1%
Customer Service
up arrow 2%
Windows Operating System General Use
up arrow 3%
Phone Support
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 714 votes.
Gender
Female
27%
female alumni
 
Male
73%
male alumni
Years of Experience
Less than 1 year
4%
1-4 years
40%
5-9 years
28%
10-19 years
21%
20 years or more
7%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 76%
vision benefits Vision: 61% employee benefits None: 12%
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