A workforce management analyst's position includes elements of human resources and operations. On the operations side, a work force management analyst collects metrics on the workforce, analyzes this data to determine what trends exist, and then formulates plans to further the operational goals of the business. On the human resource side, they use data collected about individuals and teams to determine who is needed at specific points in the work cycle, as well as plan activities for lower activity business periods and help train management in identifying individuals and teams who need more coaching and mentoring.
Workforce Management Analyst Tasks
Prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
Prepare manuals and instruct workers in the use of new forms or procedures.
Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies.