Workforce Management Analyst Salary
Job Description for Workforce Management Analyst
A workforce management analyst's position includes elements of human resources and operations. On the operations side, a work force management analyst collects metrics on the workforce, analyzes this data to determine what trends exist, and then formulates plans to further the operational goals of the business. On the human resource side, they use data collected about individuals and teams to determine who is needed at specific points in the work cycle, as well as plan activities for lower activity business periods and help train management in identifying individuals and teams who need more coaching and mentoring.Read More...
Workforce management analysts are usually found in service sectors that see a large variation in their output requirements over a period of time - for example, the customer care call center industry. To maintain adequate service, the workforce management analyst for a call center would need to ensure that there are enough trained staff members on hand to resolve inbound calls. At the same time, the workforce management analyst also much make sure there are not too many staff members working to avoid unnecessary costs to the business.
Workforce management analysts work in office settings and often use computer software to collect data, track trends, and create forecast models; thus, familiarity with computers is a necessary skill set. The educational requirements for the position vary since technical industries require some understanding of the product or service offered. Typically, these analysts must have at least a high school diploma with some experience in workforce management or human resources; some companies may require a bachelor's degree in mathematics or another technical discipline.
Workforce Management Analyst Tasks
- Prepare operations and procedures manuals to assist management in operating more efficiently and effectively.
- Prepare manuals and instruct workers in the use of new forms or procedures.
- Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies.
Management Analyst Job Listings
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Popular Employer Salaries for Workforce Management Analyst
Comcast Cable, Inc., Xerox Corporation, Healthplan Services, Inc., Stericycle, Inc., and Alorica, Inc. are all popular places to work. Stericycle, Inc. offers the highest compensation with a median salary of $48K.
Popular Skills for Workforce Management Analyst
Workforce Management Analysts seem to require a rather large skill set. Most notably, facility with Strategic Planning, Microsoft SQL Server, and Microsoft Access are correlated to pay that is significantly above average, leading to increases of 70 percent, 11 percent, and 9 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Windows NT / 2000 / XP Networking, Windows Operating System General Use, and Data Processing. Most people familiar with Data Analysis also know Microsoft Excel.
Pay by Experience Level for Workforce Management Analyst
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Workforce Management Analysts with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. People who have worked for fewer than five years bring home $41K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $49K. Workforce Management Analysts claiming one to two decades of experience make an estimated median of $59K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.
Pay Difference by Location
Workforce Management Analysts will find that Atlanta offers an impressive pay rate, one which exceeds the national average by 19 percent. Workforce Management Analysts will also find cushy salaries in Denver (+16 percent), Austin (+15 percent), Fort Worth (+13 percent), and Phoenix (+10 percent). The smallest paychecks in the market, 20 percent south of the national average, can be found in Tampa. Employers pay around 17 percent less in Nashville and 7 percent less in Houston, below-median salaries for those in this field.