An Entry-Level Call Center Agent earns an average salary of AED 58,490 per year.

AED 29,149 - AED 100,565
AED 29K
AED 58K
AED 100K
MEDIAN: AED 58,490
10%
50%
90%
AED 0AED 102K
Salary AED 29,149 - AED 100,565
Bonus AED 2,350
Profit Sharing AED 7,500
Commission AED 5,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AED 29,149 - AED 102,053
  • Country: United Arab Emirates
  • Currency: AED
  • Updated: 6 Dec 2017
  • Individuals Reporting: 100

Job Description for Call Center Agent

Call center agents work in telephone call center where they may receive incoming calls from customers regarding a product or service or place outgoing calls to current or potential customers. They are required to help customers in a number of areas, such as billing, service issues, and orders. They typically work on a computer at a workstation or cubicle, where they log the calls they make or receive and enter customer information into a specialized database. They may be required to take on additional duties, such as sales and retention.

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Call Center Agent Tasks

  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
  • Investigate and follow up on customer problems.
  • Document outcomes and steps taken.
  • Update customer files and databases.

Call Center Agent Job Listings

Pay Difference by Location

National Average: AED 58,626

Larger city markers indicate a job is popular in that location.

Call Center Agent Advice

Q: What do you wish you knew about your job when you first started out?

Call Center Agent in Sharjah:
"That job needs you to be patience."
Just work for no more two or three years if you have not got any changes and promotions.

Key Stats for Call Center Agent

Gender

Female
41 %
Male
59 %
Less than 1 year
3%
1-4 years
86%
5-9 years
11%

Gender

Female
41 %
Male
59 %

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 11%
vision benefits
Vision: 7%
no benefits
None: 18%