Average Customer Service Agent Hourly Pay in Australia

AU$22.55
Avg. Hourly RateShow Salary
AU$1,250
Bonus
AU$3,500
Commission
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The average hourly pay for a Customer Service Agent in Australia is AU$22.55.
10%
AU$19.25
10%
AU$22.55
50%
AU$25.80
90%
90%
MEDIAN AU$22.55
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United States (change)
Hourly Rate
AU$19 - AU$26
Bonus
AU$509 - AU$2,948
Commission
AU$0 - AU$3,500
Total Pay
AU$39,481 - AU$54,839

Your Market Worth Over Time

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Job Description for Customer Service Agent

Customer Service Agent Tasks
  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Popular Employer Salaries for Customer Service Agent

AU$22

Career Paths

Explore the most common career paths for Customer Service Agent. Thickness and color of lines indicates popularity of movement from one job to the next. Visit our career path planner to research other job paths.
Customer Service Agent
Office Manager
Customer Service Supervisor
Receptionist
More common (> 20%)
Somewhat common (8 - 20%)
Less common (< 8%)

Customer Service Agent Job Listings

Popular Skills for Customer Service Agent

Skills in Oral / Verbal Communication are correlated to pay that is above average. Skills that pay less than market rate include Sales, Data Entry, Customer Relations and Customer Service.

Pay by Experience Level for Customer Service Agent

An entry-level Customer Service Agent with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of AU$22.31 based on 18 salaries. An early career Customer Service Agent with 1-4 years of experience earns an average total compensation of AU$22.37 based on 104 salaries. A mid-career Customer Service Agent with 5-9 years of experience earns an average total compensation of AU$24.33 based on 30 salaries. An experienced Customer Service Agent with 10-19 years of experience earns an average total compensation of AU$24.55 based on 15 salaries. In their late career (20 years and higher), employees earn an average total compensation of AU$23.
Employees with Customer Service Agent in their job title in Canberra, Australian Capital Territory (ACT) earn an average of 9.0% more than the national average. These job titles also find higher than average salaries in Brisbane, Queensland (5.6% more) and Sydney, New South Wales (2.0% more). The lowest salaries can be found in Melbourne, Victoria (5.9% less), Adelaide, South Australia (2.8% less) and Gold Coast, Queensland (0.1% less).

Years of Experience

This data is based on 173 survey responses.
Entry Level
10.4%
Early Career
60.1%
Mid Career
17.3%
Experienced
8.7%
Late Career
3.5%

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