The average wage for a Customer Service Agent is AU$21.43 per hour. Most people move on to other jobs if they have more than 10 years' experience in this field. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least.

AU$35,235 - AU$54,274
AU$35K
AU$47K
AU$54K
MEDIAN: AU$46,847
10%
50%
90%
AU$18.09 - AU$25.29
AU$18
AU$21
AU$25
MEDIAN: AU$21.39
10%
50%
90%
AU$0AU$54K
Salary AU$35,235 - AU$54,274
Bonus AU$1,526
Commission AU$3,360
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,839 - AU$54,517
  • Country: Australia
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 60
Hourly Data AU$0AU$42
Hourly Rate AU$18.09 - AU$25.29
Overtime AU$5.87 - AU$42.89
Annual Data AU$0AU$54K
Bonus AU$1,526
Commission AU$3,360
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$37,839 - AU$54,517
  • Country: United States
  • Currency: AUD
  • Updated: 20 Jan 2018
  • Individuals Reporting: 92

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

Read More...

Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Pay By Employer

$0$53K

$32,335

$25,820

Alorica, Inc.
13 profiles
$20,800

$21,772

$31,068

$35,974

Best Buy
10 profiles
$23,972

$24,960

$34,339

Sykes
8 profiles
$19,883

Customer Service Agent Job Listings

Pay Difference by Location

National Average: AU$46,138

Larger city markers indicate a job is popular in that location.

Related Job Salaries

Key Stats for Customer Service Agent

Gender

Female
57 %
Male
43 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
9%
1-4 years
60%
5-9 years
22%
10-19 years
9%
20 years or more
1%

Experience Affects Customer Service Agent Salaries

▲7%

▲5%

National Average
AU$46,000

▼1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
57 %
Male
43 %

Years of Experience

Less than 1 year
9%
1-4 years
60%
5-9 years
22%
10-19 years
9%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 9%
dental benefits
Dental: 1%
vision benefits
Vision: 4%
no benefits
None: 88%