The average rate for an Entry-Level Customer Service Agent is AU$21.05 per hour.

AU$38,653 - AU$54,542
AU$39K
AU$47K
AU$55K
MEDIAN: AU$47,387
10%
50%
90%
AU$17.62 - AU$24.85
AU$18
AU$21
AU$25
MEDIAN: AU$20.99
10%
50%
90%
AU$0AU$54K
Salary AU$38,653 - AU$54,542
Bonus AU$1,526
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,003 - AU$54,153
  • Country: Australia
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 48
Hourly Data AU$0AU$40
Hourly Rate AU$17.62 - AU$24.85
Overtime AU$4.00 - AU$40.98
Annual Data AU$0AU$54K
Bonus AU$1,526
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$38,003 - AU$54,153
  • Country: United States
  • Currency: AUD
  • Updated: 17 Jan 2018
  • Individuals Reporting: 78

Job Description for Customer Service Agent

Customer service agents work in many types of private businesses, including at retail, insurance, and travel establishments. Customer service agents spend most of their time working with customers and clients to develop and strengthen business-customer relationships. These relationships are vital to the growth and prosperity of companies, as frustrated customers may not return for future business and the company could develop a bad reputation for poor customer care.

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Customer Service Agent Tasks

  • Provide troubleshooting and technical assistance to customers.
  • Assess the customer's needs and translation into solutions.
  • Coordinate with customers to resolve any billing inquiries.
  • Act as the first point of contact for customers seeking help with products or technical issues.

Customer Service Agent Job Listings

Pay Difference by Location

National Average: AU$45,761

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Agent

Gender

Female
51 %
Male
49 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
11%
1-4 years
72%
5-9 years
17%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
51 %
Male
49 %

Common Health Benefits

medical benefits
Medical: 11%
dental benefits
Dental: 2%
vision benefits
Vision: 4%
no benefits
None: 87%