An Entry-Level Customer Service Assistant earns an average wage of AU$19.90 per hour.

AU$34,320 - AU$52,618
AU$34K
AU$43K
AU$53K
MEDIAN: AU$43,294
10%
50%
90%
AU$15.79 - AU$24.64
AU$16
AU$20
AU$25
MEDIAN: AU$19.86
10%
50%
90%
AU$0AU$52K
Salary AU$34,320 - AU$52,618
Bonus AU$200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$33,008 - AU$51,574
  • Country: Australia
  • Currency: AUD
  • Updated: 22 Jan 2018
  • Individuals Reporting: 63
Hourly Data AU$0AU$39
Hourly Rate AU$15.79 - AU$24.64
Hourly Tips AU$1.00
Overtime AU$7.10 - AU$39.45
Annual Data AU$0AU$51K
Bonus AU$200
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
AU$33,008 - AU$51,574
  • Country: United States
  • Currency: AUD
  • Updated: 22 Jan 2018
  • Individuals Reporting: 287

Job Description for Customer Service Assistant

Customer service assistants are responsible for completing customer service tasks and assisting with other administrative duties as required. They interact with customers and work to resolve their inquiries. Additionally, these assistants must help create and maintain business relationships with individuals inside and outside their organization to increase customer satisfaction. Customer service assistants must follow strict company rules and strive to reach objectives set by supervisors. Some of the assistant's other principal duties include reviewing discrepancies, filing documentation, and keeping records of customer transactions. They also respond to customer correspondence and create reports.

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Customer Service Assistant Tasks

  • Completes transactions, records of complaints and actions taken, comments using internal PC systems.
  • Responds to telephone, mail and face-to-face inquires about the company's products or services following standard scripts and procedures.
  • Documents details of telephone conversation and actions taken .

Customer Service Assistant Job Listings

Pay Difference by Location

National Average: AU$41,636

Larger city markers indicate a job is popular in that location.

Key Stats for Customer Service Assistant

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
Less than 1 year
17%
1-4 years
72%
5-9 years
11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
71 %
Male
29 %

Common Health Benefits

medical benefits
Medical: 3%
dental benefits
Dental: 1%
vision benefits
Vision: 2%
no benefits
None: 95%